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August 2025 by Mohammad
I had an outstanding experience at the post office during my child’s passport application process. The staff member assisting me was professional, friendly, and incredibly helpful. They guided me through every step, answered all my questions patiently, and ensured all the paperwork was completed correctly. Their kindness and attention to detail made what could have been a stressful process smooth and stress-free. I truly appreciate their excellent customer service and dedication.
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July 2025 by Lee Morgan
Love all the good people at Washington Grove!! Helpful, cheerful and efficient even when they are helping others, multitasking between doing passports, looking for pieces of mail or selling stamps, they are always there!
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June 2025 by Lea Enova
We had an appointment scheduled for 3:15 PM and arrived early at 3:06 PM, only to be told that they were only accepting cash payments — something I was not informed of beforehand.
To make matters worse, their machine was not working, and we were told we would have to come back another time. This lack of communication is completely unacceptable. The staff was unpleasant and unhelpful, and no effort was made to notify customers ahead of time about the cash-only policy or the technical issues.
This experience was a complete waste of our time and could have been avoided with even minimal customer service or communication. The employees should know how to contact or notify customers about such important changes so we know what to expect before arriving.
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November 2024 by Bell Konlavach Kabtum
Qiana is fabulously outstanding. She is very knowledgeable about her job and her best service mind is exceptionally good. Bahar is very helpful. I really recommend this location.
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August 2024 by Emily Mora
I live closer to another post office and purposefully drive by it just to come to this one. Never crowded and the employees are friendly and helpful.
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March 2024 by Bryce T
4/14/2024. We checked the website, and it said passport walk-in hours from 0400-0430PM. We showed up and were told it was not updated on the website. However, Michael happily helped us out without having an appointment! Michael was accommodating. He helped us out with a big smile!Michael, if you’re reading this just so you know you’re appreciated!
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February 2024 by Heber Niles
Passport service was horrible - my wife had an appointment for our daughters passport and all the paperwork ready, only to be told that both parents needed to be present! Lady tells my wife I we come back (both parents) we would be fine. We showed up and their supervisor tells us to leave because we are walk-ins now! She literally said "you guys need to leave"
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January 2024 by Adam Christensen
They've suddenly decided to eliminate weekend passport walk-in appointments. The website still lists Saturday as an option. Time wasted while trying to get our child their passport!
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December 2023 by Adam “Never 4get Ploos” Christensen
They've suddenly decided to eliminate weekend passport walk-in appointments. The website still lists Saturday as an option. Time wasted while trying to get our child their passport!
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October 2023 by Christine Dibble
HOURS INCORRECTLY STATED. This post office is supposed to be open from 9-5 M-F but often they close from 11-1 (during business people's lunch hour) due to USPS's failure to staff this location properly. Don't ever come between 11 and 1 because more often than not it will be closed.
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October 2023 by Natalya Dvorson
Dont go for passport here. Rudest service i have seen and I don’t think they know the procedures too… or ask for Ms. Lee, very good, knowledgeable and professional!
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September 2023 by Hayley Louise
Came here to get my passport, super accommodating & friendly, got my passport within a week. Come here!
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September 2023 by Maher Abu Saada
If I could give negative stars I would. The customer service from Mrs.lee was the worst I’ve EVER witnessed.
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August 2023 by Jackelin Ramos
For my passport I had to reschedule it because they only accept CASH or DEBIT CARD. She said they don’t accept credit cards. Also, they refused my passport photo that I got from CVS. Be carful when you come to this USPS!!
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June 2023 by Abbas Bader
We had a wonderful experience getting a passport for our baby - the associate we worked with, Qiana, went out of her way to help us through a couple minor hiccups and kept the overall process very pleasant- thank you for all your help!
