-
November 2023 by Steve
John, the owner, yelled at me on the phone and accused me of not being aware of a policy that was not disclosed to me. Who goes to a lumber yard and expects the wood to be cut not to spec? I asked multiple times if I needed to pay for milling, Kristin told me no, and the boards were not cut correctly. Do NOT go here if you need great work done. They treat their customers like trash!
-
September 2023 by Don Herres
I needed some custom size wood blocks for STEM project kits. Helpful, courteous, and knowledgable. I had the parts the next day.
-
August 2023 by Matt Warren
My dad worked their in the 90s the pay was terrible and they would screw people out of profit sharing and from what I understand they screwed a man's wife out of life insurance when he died other then that their prices are way to high check 84 lowes or home depot you'll see
-
June 2023 by Suresh Naraharisetti
Awesome and helpful people working there!
-
June 2023 by J N
The best selection ever. Marone grade plywood prices are phenomenal
-
January 2023 by Tom Arnold
Customer service leaves something to be desired. Prices are no match for Home Depot and Lowe’s. And I’ve talked with the guys out back a bit and even a few drivers and they complain about unfair wages and the lack of a set pay scale. One driver even got very irate that I was blocking a pack of lumber he was set to load. Taller guy wearing a hat. One of the gentlemen out back said his name was Kyler or Tyler or something. Won’t return after that.
-
September 2022 by William C.
We have dealt with Wilson during our home renovation 8 years ago and other than our ignorance of professional parlance for their industry, the staff members were always receptive and helpful. We recently called for their assistance with the purchase of a new sub-standard closet door and spoke with a salesman who was helpful however I got the impression he was new. He ordered the door with the assertion that I would have the in house sawmill rip the door to my required specifications and flush mount the hinges. A full 8 days later another staff member called to have me pick up the door and seemed confused by my questioning the mill progress. After a brief hold he told me to come retrieve the door and at that point the mill will address my needs. We were greeted by an empty storefront and 2 staff members at the counter. They seemed more concerned with a possible lunch order and admitted they couldn't find my name on their roster. After a few tense moments she told us to "drive around back and take this receipt with you". Someone should remind her that "around back" is a very large area without signs to assist those new to the process. Once we did find someone likely to assist us they came back to my truck advising us that they can't find our door. 10 minutes later the original sales guy appears apologetic enough but wants me to drive over to an out building to pick up my new door and convey it to the sawmill. Despite his pleas, the mill workers basically told him to pound sand and they would see to my issues in due time in the upcoming days ahead. After two days waiting for a call to pickup my completed door, I called twice and left messages for the original salesman. Again he called apologetic as usual and I ran to the mill as fast as I could go. Upon being handed my new high dollar door I noticed the hinges were mounted off center and had been recessed into the door with a chisel, much like I would do at home or in the field. I was under the impression that they had some professional router jig to easily cut hinges in with laser-like precision. Not here folks. I realize I'm not the professional carpenter they cater to hourly however with this customer service and horrible craftsmanship, I'll be forced to look elsewhere, I'll not be put out by Wilson again.... Sad but true...
-
June 2022 by Elaine S
wonderful and helpful staff!great shop all around.. the service and access to products.They found a specialty product for us (Wild Hog railing/trellis panels) and although a small order, they treated us like a big customer. They called and did as they said and very timely. Thank you.
-
August 2021 by Jon Moellers
Very knowledgeable carpenter, in the back shop, knew exactly how to measure and cut my multiple boards.
-
July 2021 by Richard Harms
Great lumber store. My choice for quality materials.
-
June 2021 by stewart lentz
Has some of the best lumber around
-
April 2021 by Chanpen Tee
I ordered the windows from them. It is fast shipping and good price. The staff is nice. The store is nice and clean.
-
April 2021 by Marianna Martineau
The shop at John S Wilson Lumber Company was on point. They custom cut, sanded and biscuit joined the pieces we needed to the exact specifications we provided in less than 15 minutes at no additional charge. Better yet it was cheaper than Home Depot and exactly what Josh wanted.
-
April 2021 by Ron Schreiber
It has been an absolute pleasure working with the staff here. I had many questions about how to trim out my project and they took their time and was very thorough. I highly recommend this business
-
April 2021 by John Nudelman
Outstanding service. Very knowledgeable. Folks it doesn't get any better than this.
