September 2022 by David R.
1.0Had Gallaghers replace a pool heater in May 2022 for $3500. In September of 2022 the pool heater starting leaking so I placed a call to them to come out since it was under a 2 year warranty. The technician tells me that my pool water isn't balanced and my warranty is no longer valid. Weird considering I have my water tested by Gallaghers and purchase whatever chemicals they tell me are needed. So they want to charge me $3000 to repair or another $3500 to replace the existing pool heater that I have only had for one summer. Randy the owner called and was very unpleasant as he refused to replace my heater under the warranty and then had the nerve to bill me $140 for a service call after changing my initial free service for a warranty call. I have used Gallaghers for over 15 years and this will be the last time. I would recommend finding another pool company that stands behind the products they sell and good customer service is still a priority.
