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December 2023 by Robert S.
They charge you for work they never perform. The markup on parts is unbelievable and the work sucks. What else can I say
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November 2023 by Kristy Toney
Great customer service from James & Nick. Very friendly and excellent pricing. They were so helpful we ended up buying several sets of tires.
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November 2023 by Grace Shank
Excellent service and very nice and helpful personnel. They took my vehicle with no appointment and gave me same day service for new tires and oil change. I highly recommend them.
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November 2023 by Steven Sherrill
Made appointment for 4 new tires (Michelins) to be placed on my Subaru. I was politely called by NTB to advise when the tires were delivered (good). I showed up and was professionally greeted. Left the vehicle with NTB while the tires were installed. Sad to say upon arrival back at NTB I noticed that NTB tech had damaged and scratched all of my wheels which were dirtier than when I left the car. I spoke with the desk attendant and the on site supervisor (I guess- as he never introduced himself as such). Needless to say I was furious. The NTB staff cleaned my wheels admitted they damaged the wheels and offered a compensation deal. The deal was taken so I could leave the business with my vehicle. I have been a longtime NTB customer. NTB should have paid to fix the wheels and offered me the discount I accepted. Bad visit for us. I must admit the NTB staff was very professional and should be commended for their conduct, but my wheels should have been repaired or replaced.As a military retiree and disabled veteran I will hesitate to do business here in the future.I really wanted this to be a positive experience but I must be honest, the 50% off deal was good but my wheel bear the mark of sub standard service.I look forward to Senior Management's response.
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October 2023 by Emily Staub
This is a great place to get your car done! All the workers are insanely nice and communicate with you every step of the way. They don’t leave anything out and the explain everything very well. I highly request this place for any car needs!
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October 2023 by Brandi Zeberlein
Just got my oil changed here, and I loved it. The staff was so nice, the manger Nick explained everything to me that was being done, and overall just made me feel really comfortable.
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September 2023 by Nick Alexander
This store has been my go to for service and tires for as long as I can remember, the team that they hired to take over the store in December has been the best improvement I’ve seen at this location in a long time, the team is good at communicating issues with my car and I never have to wait more than an hour for service, I love this shop!
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September 2023 by Dan Ippolito
Went in for a tire patch as I had a screw in my tire. I spoke with Chase, they got me in right away and got everything fixed up quickly. Highly recommend!
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September 2023 by urA yrayK
Great service! Mount and balance my tires plus alignment on my vehicle in a timely manner! James let me know my cabin air filter was full of leaves and that’s why my air conditioning stank! 100% recommend best tire shop in town will be coming back again
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September 2023 by Kelsey Barlow-Connelly
This has got to be the best shop that I have ever been too, they're quick however at the same time willing to step forward and tell me about my vehicle without trying to force it on me. if you can get Nick, he's the manager and seems to run a very tight ship! He's the best.
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August 2023 by Anne Wilt
I brought my car into this shop a few days ago for my oil change and regular scheduled maintenance. I was a little worried about getting pressured into needing more things done for my car than I actually needed. The gentleman that greeted me was Nick. He assured me that they will thoroughly look over my car and talk with me before starting any work. Chase was the technician that did the service and work! Nick and Chase were very knowledgeable and put my mind at ease. I am very impressed with the overall experience and will continue giving them my business and refer them to my friends and family.
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August 2023 by Anasia
I want to give a shout-out to Wayne from NTB– this guy seriously knows his stuff! My recent visit felt like catching up with old friends who also happen to be crazy good with cars. They not only fixed up my ride but made it perform like a champ. Wayne's knack for explaining technical stuff in simple terms is super impressive for someone like me. If you're looking for top-notch car service with a friendly touch, NTB, is the way to go. Oh, and give the team a big high-five for me. ??
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August 2023 by Gary Claassen
AVOID THIS BUSINESS !!! New ownership - service was absolutely terrible --- they have a couple "kids" running the store, scheduled an oil change on line in advance, after waiting an hour and 20 minutes, I asked how long would be, they stated that they were out of oil and had to send out for it.One hour and 46 minutes after arriving, they stated they were finished. After fooling with the computer for 5 minutes, the fellow at the counter got someone the back. to help, He came out and fooled with the computer for a few minutes and they presented me he with the invoice which was $72 after a $10 discount. Not trusting them, I immediately checked the oil and it appeared they used standard oil in lieu of synthetic which I paid for. They stated it was synthetic even though it was clear in color and not dark as synthetic oil is. BE assurred, this business won't be around long - it's totally change d from original NTB business. if your smart you'll avoid at cost.
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August 2023 by Gary C.
New ownership, worst service ever! Stay away at all costs. Took 1 hr 45 minutes for a scheduled oil change, They had no oil. had to purchase locally , wow !
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July 2023 by Reema M
Wayne was amazing. He helped me choose my tires and gave me an honest opinion on what needed to be replaced and what I may need in the future! Everyone was really friendly and kind. I was in and out in less than an hour!
