Cricket Wireless Authorized Retailer offers helpful and friendly customer service. Customers appreciate staff like Maria, who patiently assisted with phone setup, and Liliana, who explained the 3G shutdown and helped choose a new phone. The store staff, including Jennifer and David at Wheaton mall, provide detailed answers, assist with applications, and help resolve issues like SIM card replacements. Despite some challenges with over-the-phone support, the in-store team’s attentive service encourages customers to stay with Cricket. Overall, the store is known for its helpful staff and willingness to assist with phones, services, and questions, making for a positive customer experience.
Very good service, they solved my problem, thanks Alexa
February 2023
Maria was so helpful in helping me pick out a phone and helping me set up the phone she was really patient with me with putting all my information in the the new phone really great customer service.
October 2022
Congrats to the employee over there...excellent service