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January 2024 by Shannon Clemmer
They get a 2 because they have nice shoes. Other than that- customer service is HUGELY lacking both in store and via online/phone. Trying to resolve an issue with a return/gift card- both times going in store the manager was not present and was "out". I thought that was illegal? They do not pick up the customer service line. All in all- I will be shopping for shoes elsewhere from now on, this last experience was the icing on the cake for me.
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December 2023 by Christina H
Everyone here looks so un friendly and unhelpful always complaining they don’t want to work while having AirPods on complaining to their friend
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November 2023 by Darius White
Whole business sells fake shoes and will only offer a gift card instead of returning money. Don’t trust!
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October 2023 by Nats Ann
Was greated by staff. Pretty helpful too
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September 2023 by Rudy Guzman
I needed to change the size of the shirt and the manager made excuses for not doing it.
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July 2023 by E. M. Stevens
I know it's an urban store but do they have to act so ghetto. The little Hispanic chica was extra sassy and throwing clothing at her coworkers/ mgr. The young men stayed on their phones and the manager had no control over his team. I actually got assistance from a former employee that just happened to be in there shopping. Just go to the Greenbelt location.
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September 2021 by Mikias Woldemariam
Bought the tropical twist SE Nike then boom creases on both ends. Not my first ever lows and it’s known that the creases come after a while but this happened day one. Went back to return it and regardless of the 30 day return policy they said they won’t take it without even taking it out of the damn box
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September 2021 by george love
You have very nice shoes tennis shoes very clean very helpful I'll go back and get some shoes out of there soon
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August 2021 by Faila Booker
The sales representative at the store was very professional and helpful, he greeted us and asked if we needed help as soon as we came in the store. Would recommend to everyone. They also have a great shoe selection.
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August 2021 by Mason Ziselberger
What kind of store only gives merchandise credit or exchanges and doesn’t even give the option for money back? Footlocker, Champs, Footaction & Finishline all do…. I was charged extra too bc this lady didn’t use my FULL purchasing price to repurchase a different pair of shoes
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August 2021 by Vernon Minor
The kids that work there were friendly and helpful.
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July 2021 by Kazal Abzu
I ended up buying a hoodie no thanks to the staff. I think actually they are loss prevention pretending to be bored staff, explains the poor customer service. They aint there to help they there to catch you stealing. lol
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July 2021 by Dwight Hayes
Found a great pair of Nike shoes.
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May 2021 by Miko Manutd
Bought the tropical twist SE Nike then boom creases on both ends. Not my first ever lows and it’s known that the creases come after a while but this happened day one. Went back to return it and regardless of the 30 day return policy they said they won’t take it without even taking it out of the damn box
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April 2021 by Carlos Huaynate
Compared to all other sneaker stores in Wheaton, this one has good discounts, plus a rewards system that gives you a coupon after you spent a certain amount at the store. Foot stores (Footlocker, Foot Action, Champs) used to do that before the FLX program came in