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December 2023 by Abigail Ortiz
If I can rate this location a zero starts I would do but doesn’t have option, worst service ever, nobody help us at all, they always said that we need to do it in the website or any other excuses, that bank is there for nothing.
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October 2023 by Raul Blanco
Bad service
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September 2023 by Auxiliadora Mata
It is an excellent branch, there are staff who speak Spanish, especially the banker José Luis Henríquez is very dedicated to all clients, he works very hard to resolve all concerns and assists you very kindly.He cares about his clients.
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August 2023 by William Moore
Had a fraud incident on my account. Wells Fargo told me I had to open up a new account. Unfortunately if you have an emergency you are out of luck at Wells Fargo. Arrived at the Branch and was told I needed an appointment. Never heard of needing an appointment before and it would have been nice for them to mention that when I was on the phone with them. Next appointment is three days from now so I guess the fraudsters have plenty of time to wipe out my account. I would give WF zero stars if that was an option.
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May 2023 by Nathan F.
Nice bank! It's really easy to do the drive-through. And you can make transactions in the app with your camera!
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May 2023 by Ora K.
This is the worst bank I have ever seen. The representatives are unhelpful, mislead, make mistakes, and don't correct them. You spend hours on the phone, and nothing is resolved. When you ask them to do something, they don't. Totally unprofessional and untrustworthy. The branch manager is completely incompetent and useless.
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April 2023 by Kristin
I scheduled an appointment and was seen 35 minutes past appointment time. The banker, Diana, was absolutely wonderful. Her customer service was beyond measure - She is knowledgeable and has an infectious positive spirit. I also witnessed the other banker (or possibly manager) and she too was incredibly nice and was very thorough and helpful working with other customers. (They both acknowledged my existence, and I stayed only because they appeared genuinely kind and knowledgeable.) The tellers were okay when I went to the counter with Diana at the end of my appointment, not as so when I first entered. Leaving the bank after hours was interesting as numerous individuals were inside the corridor but there appeared to be no organization to the ATMs or understanding that the bank was closed. This area has had known crime lately so I was even more alert than usual. Because of how busy this branch is, even with an appointment, if you have the bandwidth - consider trying another office in our region based on this experience and other reviews.
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December 2022 by Kaleab Denero
Absolutely not a good place to go there. It’s not the right place people don’t go there. Their service is really bad and they don’t give you a chance to answer a question so don’t go there terrible place i’m actually thinking to change my bank account because of this situation so annoying and terrible. They need to fix that. They need to make customer comfortable and happy so yeah.
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November 2022 by MADU TSEGAYE
Yohanny Ballou is the worst !!!!!!!!!!! experiences I've ever experienced ... The management at the location very poor. Never in my lifetime have i ever encountered such poor customer service attitudes. She was rude and speaking ill of me another elderly woman in spanish to the other tellers. She told the elderly woman to sit down if you dont want to stand had us waiting for half an hour to be helped while she is sitting doing nothing and giving us dirty looks. Mind you the bank was't busy at all. You should get rid her and hire someone suitable for the job. If she hates her job why punish the customers. Don't go to this BANKKKK
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October 2022 by Gabriela La Madrid
The time they make you wait at the window is terrible, 30 minutes or more, they have no respect for the customer's time. They put a single cashier, I spoke with the manager I told her that I was late because of the wait, she said that i should arrive earlier. Now I understand why they only have two points in service, change that Manager.
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October 2022 by Jason Broughton
Helpful staff. Bilingual. Very efficient in providing services
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August 2022 by Juaquin Benitez
The worst Wells Fargo bank in Maryland. Need new management asap. They refused to deposit my legit check (over 100k) for business and stamp it with Lack of Endorsement for no valid reason.
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June 2022 by simon TE
The worst experience, super racist the two tellers are the worst I have ever interacted with , had to go back an forth multiple times making up excuse not to help , I was told “to move to the side by the other teller Florence coz the teller helping me is uncomfortable with me in front” !
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March 2022 by Sara O'Brien
This bank’s customer service is extremely ridiculous. I had an issue at the ATM withdrawing money. I asked literally 2 employees that were there doing nothing just talking. Instead of helping me they asked me to wait an hour to see if they can help me. And the attitude of the lady was truly annoying and disrespectful too. This is so ridiculous. What difference did it make if I waited an hour or they helped me tight there? Literally they had no customers waiting.I understand that we all have to be COVID safe and that people now need to make appointments, but if they can help me in an hour, why couldn’t they help me at that moment? Plain bureaucracy laziness.
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September 2021 by Annie Wong
Went there for a safe deposit box and banker refuses to help without an appointment. Many telephone attempts was made during the day but no one is willing to answer the phone. I have bank with Wells Fargo for over 18 years but now I will definitely switch bank for better support and service. What a nightmare !
