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November 2023 by Husan Park
Mr Narula has been taking care of my taxes and, my situation as an artist is not so easy to handle, but he solved every problem over my ignorance! He’s my tax hero! Thank you so much!
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April 2023 by Deborah Vollmer
A truly horrible experience! I have been a customer at Block Advisors in Wheaton for years. So one would think they would be good to me.My taxes are a bit complicated. The preparer that I had last year, and the preparer for the previous many years, were different from the preparer for this year. He (Mr. Narula) explained to me that they only had three or four tax preparers, when in previous years they have had about a dozen! So I blame management more than I blame the new tax preparer, who I think has been given more on his plate than he could reasonably be expected to handle.When I had my appointment in late March, I specified that I did not want to be scurrying around to the bank, Block Advisors, and the Post Office on the very last day. But here I am, waiting for a phone call from my tax preparer, who I am sure is competent, but VERY overworked. And, we are down to the last minute, practically, which I had specifically stated I DID NOT want to experience in this way.I am anxious, upset, and at 7:46 p.m. on Monday, April 17, still waiting for that call from the tax preparer, to confirm my appointment for tomorrow, and tell me how much I will need to owe in taxes, which I know I need to pay TOMORROW--- even if, as I anticipate, we get an extension to file.And here is another update. I was supposed to get a call back from the preparer, Mr. Narula, this evening. When I called around six, I was told to expect a call from him in an hour, which would have been around 7 p.m. I waited. . . and waited. . . posted the body of this message (which I have now revised) and called again just after 8 p.m.--- and of course the office is now closed!I am giving one star, only because the site won't post this, if I don't give any stars at all, which is what is deserved, I think, in this instance. Again, I blame the management, for not giving sufficient support to my tax preparer, who seems to be a good person, and competent---but overworked.I am seriously contemplating initiating a class action lawsuit against H & R Block/Block Advisors, as I am sure that this problem of shoddy management and insufficient logistical support for the tax preparers, is system wide, and that my particular experience with this organization is not unique to me.
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April 2023 by David Terao
We've been using Block Advisors for many years. Although some tax preparers are better than others, most are quite knowledgeable about taxes.
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April 2023 by quinn martin
I would give zero stars if I could. One of the worst customer service experiences I’ve ever had. When we were shopping around for quotes to file our taxes, we were told by Block Advisors that the total price was $175. That was a complete lie.We were presented with a final bill that was almost $300 more! Block Advisors refuses to acknowledge ir take responsibility for their deceptive practices. I strongly recommend that you go elsewhere if you want to deal with an honest company that doesn’t take advantage of consumers.
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May 2022 by Jimmy Wheeler
My block advisor has always been amazing!
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May 2022 by Katherine Johnson
The receptionist was super friendly and helpful, but the tax pro came out and told us, “I’m just telling you now, you can drop off your forms but they won’t be done by April 18th.” It would be one thing if we had just dropped by, but we made an appointment several days in advance and were given no warning that the taxes wouldn’t be done on time. I’d say save your sanity by avoiding the hell on earth that is the Wheaton Mall, but if you do decide to ignore this advice, this office is behind a literal carnival and a Party City.
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April 2022 by john tremaine
We like Dock Schantz's services. Thorough, efficient, friendly.
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July 2021 by Katy Whalen
Do NOT come to this office. Terrible location with rude staff. I showed up on time for an appointment I received several reminders for and confirmed, only to be told “well we’ll have to see what we can do I’m already helping someone”. Why accept the appointment then? Why not treat your customers with basic respect? Why are you treating your customers as though they made an error when it was you? Absolutely terrible experience here. Don’t give them your money.
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May 2021 by Bruce StJohn
This is the third or fourth year that we have had our returns prepared by Block Advisors Wheaton Office. We have complete confidence in our tax preparer. Also, we like dealing with the Block Advisors office, because we feel like they provide an additional level of assurance that all appropriate procedures are in place and if our tax preparer retires, we don't have to drive all over looking for another tax preparer; we can just choose another preparer in the same office.
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May 2021 by Michael Cron
Initially poor communication between the Mall office and hand-off to Brian. Brian provided great service thereafter.
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May 2021 by Lydia Ellison
I answered the survey as I did because I am accurate in my response.
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April 2021 by Roger W Heymann
My Tax filing was handled by Ms Frieda Bufano whose work was expert, highly professional, and very knowledgeable . She is very caring about results for her clients. And a client such as I am, can be very confident the work will be right and accepted by Federal and State governments on filing. Further, each year I am ware H&R block has kept records from past filings that are used in current filings
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April 2021 by Nanik Lahori
Easy to work. Reasonable fees. Pleasant personality. Efficiency.
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April 2021 by Lorri Drury
WE ALWAYS HAVE AN EXCELLENT EXPERIENCE WITH OUR TAX ADVISOR
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April 2021 by Fred Schlesinger
Good job done promptly.
