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February 2024 by Jr
The CVS worker by the name of KEBRA, is by far the most disrespectful and nastiest employee in this region & specifically the Aspen Hill Shopping Center location… store #1485…. This morning I entered the store to look for several items & noticed a woman sitting on a small stool & it looked like she was stocking some small items such as lipstick… I asked her to please help with obtaining some items in one of the isles… she first ignored me… I asked her for help a second time & she ignored me again… she finally responded with a very condescending response & unprofessional to say the least… she yelled at me & said go to the front counter and have them help me… When I asked her what her name was, she eradically jumped up & went to the front counter…. She continued to refuse giving me her name or identify herself… This store is notoriously the worst in Customer Service… Mrs. KEBRA, leads the pack in setting the worst example as a 20year plus CVS Employee & her actions and disrespectful behavior, are tolerated by CVS Senior Leadership… One woman Customer who also witnessed her disrespectful conduct, stated that she too, is constantly disrespected by Mrs. KEBRA while at this CVS store… How long will patronizing Customers have to tolerate the behavior of this CVS employee… Tragically, there are typically never responses from CVS Corporate Leadership interested in addressing any of there patronizing customers, which says allot for the company itself… People choose to do business with this company because of the name, that has carried a long history in the pharmaceutical and daily essentials of most people, but the basic Customer Service needs of patrons, has lacked true genuine experiences, for years… The atmosphere at this Aspen Hill store, is dispicable to say the least, and the stores leadership that tolerates employees such as Mrs. Kebra, to continue to be employed and verbalize and act on, her unprofessional and haughty behavior… CVS ought to be ashamed of themselves for tolerating such behavior from their employees, and knowingly do nothing about it… This employee also knows, that her Employer does nothing about her behavior & exercises any consequences or repercussions for her disgusting conduct, and can continue to come to work and get away with continuing to treat customers the way she does…
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February 2024 by yessica caceres
Tried to pick up pictures I printed two days in the row. Same lady at the front both days and she was rude and so unhelpful. She barely looked at the pictures and said they were not ready even though I got the text saying it was ready. I asked her if she can check again and she refused. Terrible customer service.
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December 2023 by EC BC
This has got to be one of THE WORST pharmacies I’ve ever been to. The line is never less than 8 people deep, even in the middle of the day, and in the evenings? Forget about it! They are rude, couldn’t care less about helping you get your medication filled timely, and leave you on hold forever if you try to call. The actual store has everything locked up due to theft and no employees around to help you get anything. Avoid at all costs.
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November 2023 by Victor Almeida
The pharmacy hung up on me when I called. Then when I showed up, Pharmacy Manager Alexis wouldn't accept the prescription saying our doctor had to send it directly to them. This was handled completely unprofessionally. He was talking over me and wouldn't listen. This prescription was for our cat and he didn't even hear me say it as he completely dismissed everything. We've been going to this CVS for years and will no longer be returning.
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November 2023 by Teresa Ramirez
The line to the pharmacy is long after 2pm and only one person works at the counter to pick up prescriptions and this is years that no changes have been made to correct this. I can’t wait every single time when I need the prescription.
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November 2023 by Camila Mendez
Some workers are rude and disrespectful and have no manners. If you plan to get ur pictures developed here I suggest you go somewhere else they have lost my pictures twice now and nothing has been ever done about it. The workers don’t even know what to do for the process of it as they always ask questions on how to do it: if it’s a part of your job then you should know how to do it.
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October 2023 by Ghazala Kazi
I have visited this pharmacy many times and had a very pleasant experience every time. Their pharmacists and pharmacy technicians are very good especially Alexis Kodjo and Ken Smith. They are efficient, helpful, and nice.I received a text message that they received my prescription within 10 minutes of my physician's call and then my prescription was ready within next 15 minutes--how efficient.Their cashier are equally good. I had equally good experience with Dahana.
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September 2023 by Alberto Moncada
This is my first review on Google, because I never considered doing it, but the employee CHRISTOPHER from this branch was so rude, disrespectful, and unprofessional that I came to give him a bad review. It's not so much for the site, but for the person who doesn't know how to treat a customer who needs help in a polite way.This guy deserves to go back to school to learn manners.I hope the company takes its time to hire better people.
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August 2023 by Mona Wong
just wanted to show my appreciation to the staff - pharmacist and pharm techs who helped us with an urgent order for Lactulose. they took the time to answer questions and were really helpful!!!thank you CVS!
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August 2023 by BM34HB
I didn’t like the fact I was followed by the manager and staff. My wife and I felt uncomfortable. I had to let the staff know
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July 2023 by Amsale Bumbaugh
This is the worst pharmacy CVS ever! They should not even be in business. If anyone in management cares you need to pay attention. Ridiculous!
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May 2023 by Jess Willmott
Not open 24 hours, despite what the listing here and on CVS' website says. Thanks for nothing!
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May 2023 by Sarah N.
Bessi was very rude. They do not answer the phone at this location. I called 6-7 times. Bessi needs to learn customer service because I have never had such a rude experience at this location. If I could give 0 stars, I would.
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March 2023 by Mazharul Islam
Poor customer service. There were 2 cashier and both were surprisingly rude. I gave them some coupons to use and the cashier started talking to me loudly because one of the coupon was expired. They behaved very rudely as I was taking some money from their pocket.
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March 2023 by Natalia Phillips
CVS is my favorite place to shop and I had a great experience with customer service
