-
January 2024 by Kristen Doty
I just bought my Altima there and love my car. I love the 30 day statute that you can return the car if unhappy and get all your money back.
-
September 2023 by Qiana J.
SAVE YOURSELF THE HEADACHE - GO SOMEPLACE ELSE! YOU WILL THANK ME LATER. This company is a joke, a consumer bully.I purchased a car less than three months ago and had to put it in the shop for several weeks. A car that should have been properly inspected by Carmax had major issues. I'm talking as simple as Brakes and Rotors needed to be replaced to the more severe issues of struts and torn bushings. I need to be compensated! This car was sold to me with a very high price tag and, in fact, was never properly vetted before selling it. I will be seeking legal assistance. I was robbed.
-
July 2023 by Stephanie C.
My car has been in there shop more then I have drove it. Mos an Tyler have been wonderful but I would never by a car fromThere again
-
July 2023 by Stefan S.
Some inferior and rude personnel here. I came for test drives on two days and was treated poorly. I would never return to this location and can't recommend it. Also, if you aren't going to have time to thoroughly test a car even as it was getting towards closing, don't allow for appointments to be scheduled. I wouldn't have scheduled an 8:30 pm appointment if you wouldn't take me until 8:45 and allow me a less than 10 minutes test drive. Just ridiculous. 8:30 was the only appointment you had left in the afternoon of that day. I've been to other CarMax locations, and they bend over backward to help and assist. You'll never see me back at this location.
-
June 2023 by Anna Marinaccio
I love CarMax and customer service is awesome especially Miss Kim in parts and service and Jeff who sold me my car.
-
May 2023 by carlos mendoza
They get you in a car at a good deal. BUT when it comes to scheduling a service repair. They never have availability, even if you have their own warranty. Been waiting for a year to get service for the car I purchased there, and they still refuse to work on the car I purchased from them.
-
April 2023 by She S.
do not go to carmax (whitemarsh)at all. the whole company is a scam if i could give zero stars i would. before, i really get started let's say i had to swtich out my cars multiple times because the cars they were trying to give me had problems. i couldn't just leave the lot after i put my money down and signed a contract. then, when i finally get my last car i had to return it over 6times for some of the same/different issues. and each time they gave me a rental for two weeks or longer. the problems was never fixed. i've had my car for a year but only been able to drive it for like 2 months straight without it being put in the shop. when, i voiced my opinion about the company they banned me. and told me that no location will do business with me. they, do not care they're just in it for the money.
-
April 2023 by Virginia Massicot
Joe Jourdan was great. Very helpful when I needed to find a decent used car. Thank you
-
April 2023 by Joanne Stahling
Love the fact that you can bring in any car from anywhere for a free test drive. You can buy a car car and drive it out on the same day!
-
April 2023 by Google user
They get you in a car at a good deal. BUT when it comes to scheduling a service repair. They never have availability, even if you have their own warranty. Been waiting for a year to get service for the car I purchased there, and they still refuse to work on the car I purchased from them.
-
March 2023 by Michaek S.
They fixed it all in the end!! The loaner car was a baf experience, but afterwards everyone was helpful.
-
January 2023 by Lisa M Underwood
Dropped the car off to have it serviced. I was attended to in a prompt and professional manner. They gave me a very nice \\\"loaner\\\" to drive as my car gets the service it needs.
-
December 2022 by F. Marvin B. Jr.
Best car purchasing experience ever. Love this place. My salesman Steve F. Was awesome ?!!!
-
December 2022 by Pam
Large inventory and reasonable prices. Good customer service.
-
December 2022 by D Whit
Edited to revise 1/9/2022 - They have not been accepting cars bought from them with extended warranties for several months. I am very disappointed that my business is being “farmed out” to other repair shops where if I take my car to a dealer I am charged a $100.00 deductible instead of only $50.00. Yes I could take it to one of Carmax’s approved repair shops but I prefer a dealership. Additionally, I have left a couple of messages for a manager regarding some questions I have with no return call. The dealership I have been using in place of CarMax for my warranty work (a very large dealership in Bel Air) has been doing an amazing job with my Hyundai and may very well earn have earned my business for any future car purchases I make.Amazing customer service. They take the time to explain everything thoroughly and make sure you are completely satisfied. I have never been disappointed. Highly recommend!