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July 2025 by JH Archery
Excellent all around, our sales associate was pleasant and well informed. No complaints.
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July 2025 by L G
The process was painless from start to finish. Everyone we worked with was helpful, knowledgeable, and professional. Would definitely go to Carmax again!
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July 2025 by Marannda Piet
Just like to give Michael in sales a shout out !! Me as well as other family members have purchased 3 going on 4 vehicles now from him . He is truly an amazing person and we love working with him ! May great things come your way Michael . 😁
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July 2025 by Talaya Fleming
Dan was awesome! Everyone was friendly and helpful. Would definitely recommend CarMax
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July 2025 by Bob McConkey
Great car for fair price
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July 2025 by Monique Gorham
Great professionalism and awesome customer service.
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July 2025 by James Branzell
06/30/25 White Marsh
Fantastic service by all. Did pre approval on line. Had two vehicle's saved in favorites. One of which sold already. Arrived a little after 6pm with a trade, which was spot on and drove out in my new to me 2020 Jeep Gladiator before 9pm. Kudos to the young salesman Mike, and Jade. This is the 4th vehicle my family has purchased there and it moves faster every time. Thanks again. Highly recommend
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June 2025 by Rob C
Wow...I have a bit of a doozy story to share. The short version: we bought a car at Carmax Whitemarsh but after a few days, it wasn't working out for us. We returned it and ended up going with a different vehicle. Since I opted to use my own credit union financing for the first car, Carmax was quick to send a the refund check. What I didn't realize until weeks later was that my credit union dropped the ball and never deposited it?!
As things came to light, Julian, one of the awesome store managers at Whitemarsh, suggested we have a three-way call with my credit union and Carmax to iron out the details and get everything letter perfect so that they could issue a 2nd refund check--which finaly got applied to my account last night!
If you need a car and are in the Whitemarsh area, ask for Michael S. and he will get you the best deal!
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August 2024 by LadySaint
They have a wide variety to walk the yard and choose from and if what you want isn’t here they can ship it to the store so you can look at it.
I’ve just started on my journey today and Mike is helping and doing a great job so far. I appreciate him for helping and being straight up with me.
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August 2024 by Storm Alexus
I would say the online process was a bit confusing but all in all from Jessica Newsome at the call center to JC and James in store the process was quick was in at 3 and out at 4 now the CAR was not washed at all I hate white stuff inside the holders on the car door passenger visor mirror was dirty and the car had little scuffs and chipped paint but overall
Nice car Jessica did so good with helping with this online purchase
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August 2024 by Anne Beal
My CarMax experience at White Marsh MD was flawless, from shipping to selling to buying! Love my new car! Great customer service and absolutely no pressure at all. Sales associate Daniel Macias is THE BEST!!! So helpful, knowledgeable and truly cares about his customers.
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July 2024 by Kristina Pierce- W
This is based on my purchase on Tuesday July 22,2024 with Chenelle Cole (who helped me fill my paperwork out). I purchased my car via express on the website. BIG mistake! I highly recommend you go into the dealership, look at inventory and drive the car before you do any paperwork. My mindset was if I don't like it, I can always return bc I knew about their return policy. Plus you dont really know a car until its off the lot. When I arrived the service was good. 10 mins after driving off the lot I noticed a chip in the windshield.... I called immediately and couldn't get in touch with anyone. After calling 100 11th time a email was sent from an Erin Burke telling me I had to prove the chip was there before I drove off the lot the previous day... Another issue arrived when Chenelle told me about the 10-day return and stated (out of nowhere) I "can exchange the car for another car that's the same price without re-running my credit". Which I loved bc my credit had already dropped -10 points for the first run. So she sold me on that. Fast forward the car a 2019 Hyundai Accent has a few issues and I'm told I'll have to have my credit re-ran to exchange. People that lie for no reason are really concerning for humanity. Chenelle I pray you gain a sense of integrity bc lying about something NO one even asked you is insane!
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July 2024 by JoAnn Slagle
I can't say enough about my experience at Carmax. This is my second vehicle that I have purchased from them all due to the service of Elizabeth Parker. She helped me greatly in 2016 during a very difficult purchase. With that in mind I pursued her for this purchase also. Her qualifications go above and beyond. Her professionalism and kindness are at the top of my list. Once you select a vehicle Elizabeth makes sure the car is in tip top condition which mine was. The purchasing process goes smoothly and off you go. She also calls several days later to make sure all is well. Thank you Elizabeth.
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July 2024 by Stuart Ray
We made an appointment, got there early, and after we'd agreed to a price following the appraisal, we waited about an hour and a half for the final signing and payment. Hard to get anyone to tell us what was taking so long. Many people were frustrated. I understand it was busy, but we made an appointment and we were punctual.
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July 2024 by Diane Paisley
Best car buying experience ever! No hassle, no stress and it didn't take up my whole day.
