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April 2024 by Fact Finder D.
Horrible experience. They sold me a vehicle that immediately needed repairs (took it to a mechanic for check over the next day) but CarMax did do these repairs. However, it needed the same repairs within 1.5 years (very expensive ones). After many phone calls CarMax did assign a person to help with warranty repairs and issues but the problem is they assigned 2 different people and the constant phone calls with both people on my case got very time consuming and caused a great deal of missed work. Then it needed a transmission which was a whole ordeal with the warranty company and the two different points of contact. Then I tried to trade in this vehicle and the next car they tried to sell me I took to a mechanic prior to buying it. The mechanic said the rotors were very rusted and the entire bottom of the car was rusted. And the radiator was cracked and needed to be replaced. I left and will never go back. The next place I went to (Honda) has Certified Preowned Vehicles which means it has been reconditioned to factory standards. Do not go to CarMax.
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April 2024 by Brittnay R.
Terrible experience just was able to bring my car home Monday that I purchased on Saturday because they claim the battery died, when I picked up my car on Monday my check engine light came on. Now they're saying to take it to service. This whole place is a debacle! The workers are VERY unprofessional. A complete sh*T show. Save your time and MONEY.
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March 2024 by Twyna Williams
Martin was very professional, and made the experience of educating me on the type of vehicle that I choose easier. He didn’t make me feels as if it was a rush decision to choose, while allowing me to check out another decision to make. He talked it out over the phone with me, as I went to check another vehicle out. My final decision was a great one. I’ve purchased from the White Marsh location, on my last purchase. I’m well pleased.
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March 2024 by Trista Galpin
Mr. Eric Batty was amazing and one of the best with communication and help. Thank you so much for my Yeti and BMW!
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March 2024 by Jdel
All employees made the process simple and stress free..Staff was wonderful from checkin to payoff.
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March 2024 by Debra Small
I did not have a car to get to the dealership to look for a car, but I had the pleasure and convenience of finding one on line that was just for me, I ordered it and it got to me much sooner that I thought, once that received and processed it to the store, they called me in with all my necessary paperwork, I took and test drive with my sales person DAN, who walked me through the whole process which was absolutely terrific, he was so very helpful even when I had certain concerns he gave me great advice and solutions that made things so smooth with no hassles from the beginning to the end and YAY, thank God it did not take all day, the process and all the people at CarMax where so kind and friendly. What a wonderful experience and I got a great quality car that was just right for my budget. Yes, I highly recommend CAXMAX.
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March 2024 by brandon ryan
Carmax makes buying simple. They took my truck as a trade in. I highly recommend asking for Daniel
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March 2024 by Ben Seidel
Sold them a car and got what we expected! Awesome and THANKS
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March 2024 by James Harris
My experience was very excellent the associates did a good job both of them
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February 2024 by Charlene Perkins
Excellent customer service. Was able to get my problem taken care of without any hesitation. Thanks
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February 2024 by Tony Aquia
Just bought a car, it had a thermostat defect from the factor, and Carmax was quick to accommodate me. This is the second car I've bought and will continue to buy from Carmax.Thank You!
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February 2024 by Stan Bruce
Purchased a vehicle very good experience little busy but it's Saturday well staffed and friendly everyone was fantastic
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February 2024 by Alycia Casey
This location is amazing! The entire process was so seamless. I began by submitting a quote to sell my car. Upon arrival, I was greeted instantly and guided to the back for an appraisal. Everything was quick and easy. Huge shoutout to Julian. He was extremely helpful, especially when I had a big ask before selling my car. I accidentally dropped my deceased grandmother's wedding band in the emergency brake, and I couldn't sell my car until I retrieved it. Julian went to speak with the shop guys and returned two minutes later with the ring in hand. I literally cried when I left. He went above and beyond and I am so grateful. Selling the car took only 5 minutes. 10/10 would recommend this location!
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February 2024 by Nyjaliek Williams-Mclaurin
Quick easy process, Good prices, 30 day money back guarantee, friendly customer service
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February 2024 by Gino Cammarata
It was great