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January 2024 by Tammy A.
Very helpful every time I called. Pleasant staff who made it easy to move in and out. Clean and easy to use.
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December 2023 by Adrien B.
Karla was great! She took the time to review all of the certain and possible pricing options as well changes. Accessibility: This site also accessible units if you need them, I recommend speaking to her about options as they'll like be able to with you. Inside unit is temperature controlled.
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September 2023 by Brittany Iacovelli
Brittany and Karla were absolutely amazing from the start to finish! It’s very rare to have good customer service anymore but from Robert answering all my questions on the phone from the Parkville location, to someone as kind as Karla being nice enough to meet me at the door and greet me, both ladies were an absolute pleasure to work with! The whole lease process took less than 10 minutes. I felt so comfortable for this being my first storage unit I ever rented and the prices were so great! The whole place was so clean and organized I was really impressed. Everything was explained so detailed and I couldn’t have had a better experience if I tried. Thank you ladies!!
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September 2023 by Jim S
Very impressed with the entire facility and the assistant store manager Brittany. She is very knowledgeable and took me around the entire building to show me all the available storage options. She was extremely helpful and made the process painless. Thnx Brit!!!
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September 2023 by Jake
Carla was extremely accommodating and made my unit transfer as smooth as possible. She was also able to get me the best deal. Ive rented from ESS before but this location is pretty top tier.
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September 2023 by Margie Krasnodemski
Miss Carla was great, helped us through the storage process, explained everything clearly, gave us a tour of the facility and even found a locker near the unloading zone. Wonderful experience, thank you!
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August 2023 by Stephanie Ducote
I can't say enough good things about my experience with Extra Space Storage! This was one of the best decisions I've made. The manager, Karla was exceptional at helping me get acquainted with the location and the procedures for using the space. The drive through configuration of the facility makes it feel both safe and protected on the inside. It was also exceptionally convenient for unloading the moving truck. Having temperature controlled space was clutch during the move on the hottest day of the year!! Since everything is brand new, it's also super clean. I really appreciate that. My items fit perfectly into the space recommended to me. Karla and Brittany are the perfect balance of professional and friendly. They really made my first experience with storage units simply pleasant. Thank you to both of them!! I highly recommend this business.
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August 2023 by Denise Krisher
Worked with Brittni today at the new facility on Philadelphia Road and she was wonderful polite and knowledgeable and made the experience. Absolutely wonderful. I recommend everyone who needs this service to go see her.
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June 2023 by Neal Marcelo
Brand new, huge facility, very clean inside and out, fair pricing, plenty of room for maneuvering trailers. The staff are incredibly friendly, highly recommend this place for your storage needs.
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June 2023 by Shaunda Sinclair
Wonderful Staff. Superb Service. Very Jolly, informative, professional and welcoming. I am very happy I chose this location :)
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June 2023 by AdrianT
Nicest storage facility I have ever been to, very clean and easy to access. Karla was very helpful!
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June 2023 by Mikey Capobianco
Carla is WONDERFUL to work with and has made the process renting with Extra Space seamless. Thank you!!
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June 2023 by Reginald Wallace
Carla was very helpful, showed me my spot where I will be parking my RV, Explained payment options, all the information I will need to get started. Offered to help fill out the paperwork, or I take home and do it myself.Customer service goes a long way with me.
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June 2023 by Venus S.
1st impressions are everything, especially when it comes to storing something as valuable as your belongings, whether it be your home, business, car, or truck. This location is new, clean, and well taken care of. There are plenty of cameras for added security. They offer outdoor and indoor storage for cars, trucks, and rvs. Also, drive up storage to the unit. Karla helped with my storage needs. She took her time, showed me around, and gave me the best deal. Recommend? Absolutely!
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May 2023 by Karen “The Numbers Lady” Brockington
I have fallen in love with the staff and the storage facility here on Philadelphia Road in White Marsh. Everyone had been dour helpfully. We received what we needed, even though we didn't have a clue. The space is a dream. Kudos to the architect who thought of safety first. Thank you for everything.
