Potomac Edison is a reliable energy supplier serving customers in the Mid-Atlantic region, including Maryland and West Virginia. The company is known for its responsive and helpful customer service, both online and over the phone. Many customers appreciate the quick restoration of power during outages, often resolving issues within an hour or two, even during severe storms. The meter readers are also recognized for their care, with one customer noting how a meter reader took extra precautions on a snowy day to ensure the safety of children playing nearby. Long-time customers report consistent satisfaction with Potomac Edison, highlighting their ability to work with budgets and payments. Overall, the business is credited for its effective service and respectful customer interactions.
I know maintenance must be done. But when it is only maintenance waiting to do a planned power outage for up to 6 hours when the highest temperature for the day is to be 32° with a wind chill of 16° is absolutely irresponsible, and poor customer service
January 2026
Zero stars. The most unhelpful mindless drones that can barely answer the phone. So disappointing... Beware of a UTILITY company with 1 star. There's a reason for that.
September 2024
The service is getting more and more intermittent which can cause appliances, computers to need replacing.
