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February 2023 by Kendra H.
As the old saying goes fool me once shame on you fool me twice shame on me....Visited Robbies on February 4, 2023 to price out having our 7ft Olhausen re-felted. My husband and I wanted Simonis cloth only. (were already knew it was hard to get) Gary was abrupt about the fact that was what we wanted but showed us the color chart. He took our name and phone number said he would call his supplier on Monday and see what was available, and let us know. We were willing to pay a little extra for Simonis because it is a better quality and it just plays better. Monday came and went, Tuesday came and went. I called a couple times got put on hold, was told he would call me back. Nothing. I started calling and researching other companies to re-felt our table. Found one . Funny the other company was able to obtain , and have our Simonis cloth dropped shipped with in 12 hours of contact. Today February 24,2023 I get an email from their rockville store scheduler giving me a price and a color chart (we had already given Gary the colors we wanted) I called to let them know that leaving a customer hanging for that long is bad service, and we had already located someone to do the work.I was told they are trying to get their customers to not use Simonis cloth and to go with something else because they can't get it. Funny. thing our other servicer was able to This is not the first problem we have had with Robbies. Several years ago we has a warranty issue with our table (Olhausen covers most of their parts for life) We had a pocket issue. We have 6 leather pockets well one of them had a defect problem was they no longer made these pockets Robbies answer to me was they would order one pocket and replace it, even though the color was totally different they said it would fade over time. I had to contact Olhausen directly to get the issue corrected. Robbies would have been out nothing for making it right it was under warranty. I will never do business with a company that does half a** work, and can't be bothered with any sort of follow up.
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March 2022 by Martin Stander
Got exactly what I wanted! Very helpful staff
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August 2021 by Stella Krzywanos
Several months ago we called Robbie's and had an extremely helpful conversation about purchasing a pool table. The gentleman was very nice and patient and gave us lots of good information. We meant to get in sooner but one delay after another and finally last week we drive up with the intention to buy- and we did. However, three stars because even though it says:Health & safety Measures taken here:Mask requiredStaff wear masksStaff get temperature checksStaff required to disinfect surfaces between visitsHOWEVER-They actually do not have the decency to care enough to wear masks in the presence of customers. At all. And as of this writing, Maryland is only in the first phase of rolling out vaccines- to elderly and front line workers only, so it's not like this pandemic is over. They told us they never have! If the Rockville location wasn't open by appointment only at this point in time and if we hadn't just driven 45min in the opposite direction from Rockville we would have turned around immediately, since I have an autoimmune disease. Instead we discussed and decided stay and do what we set out to do. I never thought I'd have to call ahead to find out if a company is respectful enough to care about the wellbeing of their customers when they advertise that they specifically do. Lesson learned...
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June 2021 by John Ward
Would highly recommend. If I am in DC MD VA area will be getting new tables , or move my exsisting I will use Robbies!
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April 2021 by Carl Abrams
Is this company still in operation? I have called many times over the last week but no one answers and the voicemail box is full. Have sent multiple emails with no response. They installed a table for me about a year ago and they were fantastic but I need some help with the table they set up but now I can't get ahold of them.
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March 2021 by SeekUp Grasshopper
Several months ago we called Robbie's and had an extremely helpful conversation about purchasing a pool table. The gentleman was very nice and patient and gave us lots of good information. We meant to get in sooner but one delay after another and finally last week we drive up with the intention to buy- and we did. However, three stars because even though it says:Health & safety Measures taken here:Mask requiredStaff wear masksStaff get temperature checksStaff required to disinfect surfaces between visitsHOWEVER-They actually do not have the decency to care enough to wear masks in the presence of customers. At all. And as of this writing, Maryland is only in the first phase of rolling out vaccines- to elderly and front line workers only, so it's not like this pandemic is over. They told us they never have! If the Rockville location wasn't open by appointment only at this point in time and if we hadn't just driven 45min in the opposite direction from Rockville we would have turned around immediately, since I have an autoimmune disease. Instead we discussed and decided stay and do what we set out to do. I never thought I'd have to call ahead to find out if a company is respectful enough to care about the wellbeing of their customers when they advertise that they specifically do. Lesson learned...
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November 2020 by Joe S
We recommend Robbies to anyone considering purchasing a pool table.We visited the Williamsport showroom twice. Gary was very helpful and discussed a number of aspects relating to buying/owning a pool table. In addition to the table, there are a variety of accessory packages to chose from. We made our purchase on 9/19 and on 9/22 we received an email offering us a 10/6 delivery date. A two man crew arrived right on time that morning and installed our table. They were both very polite, professional and were finished in about two hours. We are enjoying the table and while I hope we never have to use it, the written warranty seems to very complete.
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July 2019 by Joseph Hartley
There is a lot of variety to choose from and a very well knowledgeable staff.
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July 2019 by Roy Schwartz
Great experience moving a pool table. Thanks
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June 2019 by Rachel Toft
Working with Patrick, Candice, and their staff was an absolute pleasure, and we appreciate their patience as we made choices regarding our pool table. They made helpful suggestions and were very accommodating, punctual, and followed up to make sure we were pleased with their services. We were, and will use them again if it becomes necessary.
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June 2019 by Joshua Frayer
Absolutely fantastic and very professional!
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May 2019 by Cassie Doty
Gary is extremely knowledgeable, helpful, and and all around nice guy. And I’ve had great email and phone interactions with Candice and Patrick. I highly recommend these folks!
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April 2019 by Debbie R
Excellent customer service! Went out of the way to deliver to me! Thank you
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April 2019 by Christine Raznoff
Very helpful folks! We play on our table every single day.
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March 2019 by Chris Karr
Great guys got a new tip from them and after shooting 3 days with it it started to mushroom had someone else try to shape it and made it worst took it back to see if they could help me out and they reshaped it to look brand new will be getting more work from them for sure
