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December 2023 by Sanjay S.
I was in the market of buying an aftermarket exhaust for my Lamborghini Gallardo. The owner of this shop Dustin B. responded to my post in a FB group and offered a used system. He stated that he would practically be giving it away and would very likely be the lowest price for that exhaust. But he then quoted me a price of $2,900 for an exhaust that retails for the (now Covid inflated) price of $4,100. I was surprised to see this kind of pricing for a used system, especially when the same exhaust was offered to me by another legit seller for only $800. After showing him the seller and his offer he then came down with the price to $1,390.50 shipped because he stated it has been sitting in his garage for a while so he would be willing to go down on price. However, if I wanted to pay via a secured method like a credit card I would have to add 3% to the price. Apparently this guy doesn't know it's illegal to charge customers credit card processing fees.Anyways, I asked for an invoice but let him know I am reviewing other offers as well. A day later while I was running errands on a busy Saturday, he messaged me on FB saying that he had packed up the exhaust and it is ready to ship if I made the payment right then and there. I read the messages but I was driving so I didn't reply right there and then, especially if I had explained I was looking at other offers as well. I understand he wants to make a sale and be a little pushy however, what came next was just weird. He followed up a little bit later the same day with an angry message saying that I should have the 'decency" to at least let him know if I wanted to buy the exhaust since it shows that I've read his message.He basically accused me of giving him the runaround.I told him I was running errands and he needs to relax.That didn't help either, as he got even more angry and that he should expect to receive a prompt answer despite having been told that I am reviewing all offers received.At this point all I could is respond with a laugh emoji since I have never seen a business owner act like this.But wait, the laugh emoji pushed him even further. After seeing that he stated he would post his exhaust up for sale publicly, indicating he had reserved it for me even though it has been collecting dust in his garage since forever and I just met him virtually 2 days prior. He would also tell everyone on the FB group to not waste their time with me.Well Dustin, I have to let the millions of people who use Google and other online review sites know how aggressive you act towards people and hope nobody will ever make the mistake of wanting to buy anything from you unless you have undergone some sort of anger management classses or let a trained sales rep handle your sales.
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November 2023 by Gene Dayhaw
You can't go wrong brining your vehicle in to Dustin. He does amazing work, and you can feel confident in receiving the best care for your vechicle. I'm so glad I found this shop. It's like having a family member or friend taking care of you.HIGHLY RECOMMEND! He got my Subaru WRX in tip top shape.
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November 2023 by Gene D.
You can't go wrong brining your vehicle in to Dustin. He does amazing work, and you can feel confident in receiving the best care for your vechicle. I'm so glad I found this shop. It's like having a family member or friend taking care of you.HIGHLY RECOMMEND! He got my Subaru WRX in tip top shape.
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September 2023 by Megan Harper
I had to have my car towed after a multiple car accident, Dustin took excellent care of my vehicle during the process.Service: General repairs & maintenance
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March 2023 by Casey b
Dustin is super professional. He is great at communicating what the issues are and has so much patience. I asked so many questions and he was happy to answer anything I asked. I will not go anywhere else. He is beyong reasonable and fair with pricing. Highly recommend this shop!
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December 2022 by LaQuista Presley
Dustin was amazing! Personally, for me Dustin checked every box I have when it comes to quality service and good customer service. He ensured I knew what was going on with my car and was up front and honest. He let me make the decision on how I wanted to go about addressing the issues he found when serving my car. No pressure but at the same time he made sure I understood what was going on and what was required. Dustin provides quality service and no nonsense pricing.Service: Auto maintenance
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September 2022 by Joe Clark
I am so glad I found Ultimate Import Auto Repair. I needed a turbo replacement for my VW Passat. I called several places. It was immediately clear that Dustin is an expert who could get the job done at a great price. I was correct. He did an amazing job on the repair, gave my car a complete look over to make sure it was tip top and kept me posted throughout the process. He will be my go-to for any repairs going forward. Amazing experience!Service: Engine repair
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May 2022 by Ronan Gulstone
So glad I was referred to Dustin's shop. Tried to work with the dealership but their quote was astronomical. After walking through options, Dustin was able to offer me a price that was significantly less than the dealership for an engine replacement. First drive out of the shop and my car feels even more powerful and responsive than it was before my engine failed.Service: Engine repair
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December 2021 by Lucas Smith
This is the second vehicle I’ve taken to Ultimate IAR and Dustin for service. I threw an error code in my Infiniti and Dustin was able to identify the issue and provide me a list (at my request) of what services hadn’t been performed by the dealership I bought the car from and that had been performing the services previously. Ultimate IAR and Dustin are absolutely the right place to take your vehicle for amazing work and great prices. Highly recommendedServices: Engine repair
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July 2021 by Sara Lund
I will not take my car anywhere else after my experience with Ultimate Import Auto Repair and Dustin. I had to have my engine replaced but before that choice was made he gave me 2 other options.Great communicator and was able to completely break down everything he was doing so that someone like myself, who does not know much about cars, was able to understand exactly what needed to be done and why.I highly recommend giving Dustin a call if you need any type of work done with your car!Service: Engine repair
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February 2021 by Jackie Ruocco
Highly recommend and will definitely take my vehicle back! Dustin was thorough, gave options, excellent pricing and extremely professional.
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February 2021 by Steven Kil
Expert service, picked up when promised great knowledge about cars
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February 2021 by Megan Solinger
Dustin is the most reliable mechanic I have ever worked with. He’s transparent and reliable as he is the one under the hood, communicating the issues, and fixing them. I have complete trust in him and his abilities.
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February 2021 by Ben Smith
Dustin was super responsive when I contacted him about servicing my VW GTI. He scheduled me for an appointment a few days later and was really straightforward and honest about the work I would and wouldn't need on my car. Mechanics like him are gems in the automotive world! Will recommend his shop to friends and family!
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December 2020 by Sean O
The owner and mechanic, Dustin, is a great guy. He took care of everything I needed and charged a reasonable amount. The dealer I had previously took my car to told me I needed extra work done that Dustin tolde wasn't necessary.
