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October 2025 by Rajiv Bhattacharya
The customer service, level of care and quality of work here is outstanding. I cannot recommend Acton Autowerks highly enough. By way of background, the Audi dealership had quoted me $21k to replace the transmission on my 2019 A8. I brought my car here for a second opinion and am so grateful that I did. Olek and team explained that the issue was the valve body, not the transmission as a whole and then they set about finding the most cost effective and sensible solution. In the end they replaced the transmission with a used 18k transmission for $8k. I saved $13k. Most of all though, I admired their honesty. When I picked the car up they said they thought the new transmission would need to be broken in and asked me to drive it for a few days to check - when it still didn't feel right, they picked the car up from my house and took another look. It now works perfectly - they even offered to pay for my Uber back to the garage to pick up the car. Finally, they are storing my old transmission at no charge while I try to sell it, just because it would be easier for me. As I say, incredible customer service and attention to detail. My car will exclusively be serviced here from now on.
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October 2025 by Danny
One of the top shops in the area. Met the team for the first time and knew I found a gem. Work is top notch and they’ll take care of your vehicle.
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October 2025 by Chris M
I had Acton do a PPI plus several specific diagnostics I wanted to know about a car I was looking to purchase and was very well taken care of.
From the start of quoting and through the process, Susan made everything clear and was patient with my questions.
Kyle(if my memory serves me) the technician was very detailed oriented in his report, open to communicate and knowledgeable. When it came to analyzing the oil filter, I saw he knew how to cut away the oil filter properly vs other horror stories I've seen. From talking with him I could tell he was knowledgeable and gave me great insight into the car. The report he wrote up for me was so well done. This was a huge help as I am not living in the same state as the car. The team was amazing. Kudos to you all for using Tekmetric as well, this made navigating the service and report very easy.
I'd give this shop 7/5 if I could; I was IMPRESSED.
Thank you all at Acton so much.
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October 2025 by Lisa Marx
Had a great experience at Acton Autowerks. I brought my car in for a complete diagnostic, and Olek was great to work with — super knowledgeable, honest, and easy to talk to. He walked me through everything they found and gave straightforward recommendations without any pressure. The whole process was smooth, and the work was done right. It’s not easy to find a shop you can trust, but this place really delivered. Highly recommend!
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October 2025 by Curkic Enterprises LLC
Had brought my X7 to multiple places including dealerships and they could not figure out the check engine light. Brought it in here and they figured it out first shot. Thank you so much! Will be back 1000%
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October 2025 by Miles M
This is not a trustworthy shop. I recently purchased a 2014 M5 and I paid Acton Autowerks $175 to diagnose any faults in the vehicle. I was told that the vehicle would be thoroughly diagnosed and scanned, and I requested videos and a write up of any issues. I received a phone call from a mechanic telling me the car was super nice and had no issues. He told me it was a no brainer. I requested videos and a write up, and I was told they would be sent to me.
Ten days later, after calling into Acton Autowerks 5 times, I was finally sent a diagnostic report that shows multiple faults in the DME. One of which is auxiliary coolant pump for charge air cooler: missing.
Unfortunately, I did already purchase the vehicle based off Acton Autowerk’s recommendation. One week into my ownership, I am doing a $2000 repair on the car that caused the drivetrain to malfunction. This is the same auxiliary coolant pump issue that showed a code on the diagnostic report.
When I questioned the owner, Olek, why this was not sent to me originally, he told me his mechanic left for the day and locked his scan tool in his toolbox. This shop has a complete lack of process and it will cost you big time. They identified an issue with my car and failed to bring it to my attention. Don’t make the same mistake as me and trust this shop.
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October 2025 by Justin Hynes
Recently had Acton Autowerks replace the clutch in my Golf R. I was very pleased with the experience.
The folks I met were professional and friendly, and their communication was excellent. I will most definitely be back to continue have them servicing my cars.
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September 2025 by Debra Herchek
Exceptional experience, start to finish. We just had my husband's BMW M6 convertible shipped from Maryland and there were a number of issues that had to be addressed to get it roadworthy again. Loved working with Olek and Susan - what a great team! Autowerks is very knowledgable about the cars they service and communication was outstanding - above and beyond. The facility is also immaculate. We plan to use them vs dealers for our other cars going forward. Very highly recommend them.
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September 2025 by Justin Gelinas
Extremely knowledgeable, friendly, and accessible. Wouldn't trust my Maserati with anyone else. Thank you!
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August 2025 by Mike Milano
I am very excited to have found Acton Autowerks. From my first call to picking up my vehicle after the service everyone is friendly and knowledgeable. You can just tell they care about maintaining your vehicle right. I have found the place for my GLE 450e for many years to come.
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August 2025 by Mark Rivero
I am the owner of a 2014 Audi S4 with 78,000 miles on the clock and after many great years, it was time for A LOT of maintenance work. I was also having issues with my O2 sensors and a jumpy RPM at idle. I knew that I was in for a long list of repairs that was going to cost me a few dollars. I even considered replacing the car after being quoted an outlandish amount at the dealer and another specialty repair shop. I love the car and all the new Audi models were just not the right fit as they had too many bells and whistles along with a performance sacrifices. I elected to stick with my S4 and looked for another specialty shop closer to my home. I found Acton Autowerks and was impressed right out of the gates with their knowledge and experience with the Audi line. Kyle was patient with me and worked to align all the repair work to take advantage of having to take certain portions of the motor apart (e.g. supercharger removal to replace PCV and included a thermostat and water pump replacement). All the work was completed ahead of schedule (with numerous updates along the way) and way under budget as compared to the dealership. The motor was reassembled perfectly with no detail being spared. They even provided a complimentary detail of the car which was icing on the cake. Olek runs a great shop and I cannot thank them enough for keeping my S4 running like new! I would highly recommend Acton Autowerks to Audi and other European manufacturer owners, you will not be disappointed. Thank you Acton Autowerks team!!
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August 2025 by Andrew Ostrom
This is the best shop in Metro West for service on your exotic (or not exotic) imported or domestic performance car. I've been using them for several years, and always happy with the result.
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August 2025 by Eric Caspole
My VW A/C broke on probably the hottest day of the summer. Olek got me in as a first time customer and had it repaired before the weekend! I will back for future car service! Thanks!
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June 2025 by Bill Owen
Amazing!Staff is knowledgable and personable. We have brought our car there several times and they have never tried to upsell or pressure us into any services. Mechanics are trustworthy and we have complete faith in their recommendations. Super custom service. Highly recommend.
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June 2025 by Jonathan Farr
Had a great experience updating the cooling system of my BMW E46 convertible. While my car doesn't look as exceptional (or as fast) next to the Ferraris and Porsches they service and sell, the car is special to me—and Olek, Kyle, Susan, and the team at AAW understand that. They treat my car with the same respect they afford to a six-figure car in the next bay.
