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January 2024 by Jay
I have had my Jeep Grand Cherokee serviced at 5 different Jeep Dealerships over the years, including the dealership I purchased it from.McGovern Chrysler Jeep Dodge Ram of Acton, has become my Jeeps service home. I won't go anywhere else because their very busy service department is top notch!I might have to wait a little longer to get a service appointment than I would at other Jeep dealership locations in Massachusetts but they always get the job done and never say that I should go somewhere else as others have because something is not their specialty.The service department is always quick to answer the phone and regardless of how busy they are, they always take their time wih me in a very professional and pleasant manner.I never feel like I am being taken advantage of or brushed off as I have at a few other Jeep dealerships in Massachusetts.I have had great experiences with a few of the service advisors at the Acton Jeep dealership.I would like to give a special shout out and thanks to my current service advisor Sandra who is excellent! Her relaxed, friendly, and professional demeanor always puts me at ease which is fantastic. We all know that getting car repairs can be stressful so this helps a lot with the whole process.Thanks for everything guys!
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January 2024 by Lauren Thorburn
I bought a 2020 Chevy Silverado from this dealership and it’s amazing and in great condition. Carol was the most amazing and friendly salesperson. She was so helpful with any and all questions I had throughout the process. She made it so seamless to trade in my previous vehicle as well. I had a great experience and highly recommend buying your next car/ truck from Carol! The general manager Mutaz was so helpful and made the buying process easy and really cares about his customers. They made me feel like I was family.
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January 2024 by Selina Burgos
This place is wonderful! I was nervous about my check engine light being on, they were able to let me stop by just to get an idea of what could be wrong and give me some peace of mind. I was then scheduled for a service appointment, which they got me in for rather quickly. The day I needed to go and pick up my vehicle after being serviced I did not have a ride, I called the dealership and they ordered me a Lyft free of charge! I mostly dealt with and spoke to Sandra and she is kind, understanding and all around just wonderful! I will definitely be coming back for all of my Jeep service needs!
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January 2024 by Tayla DiFrancesco
I highly recommend McGovern Chrysler Jeep Dodge Ram Acton! Elizabeth was amazing.. so friendly, kind, and helpful. She made my leasing process so easy and seamless and I was in and out in no time! Obsessed with my new 2023 Jeep Compass! Go see Liz if you’re in the market for a new car!
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January 2024 by Quincy Wilson
I overall had a good experience getting an upgrade from my previous car. The manager worked with me with negotiating the price of the vehicle I wanted and the salesperson Carol was very nice and professional with concluding the deal with me. After picking up the car, I was satisfied with my new car plus the follow up with my experience with my new car. They have a ton of inventory for used vehicles so if you want to find a good car for a reasonable price, McGovern is the place to go.
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January 2024 by Mark Dalaklis
I have been working with Wade Tyler for over 10 years and have purchased 3 vehicles with him. Always a straight forward experience. There are no gimmicks and he is always attentive. Wade has excellent product knowledge. Follow up after the sale has also been superior to other dealer experiences. Thanks Wade!
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January 2024 by D Z
This Jeep dealership is one of the best dealerships to shop for cars. Salespeople are friendly, down to earth with no gimmicks. We purchased our first Jeep Wrangler in 2018 and use their mechanic shop to maintain the vehicle. By the way, this dealership has a wonderful mechanic shop which we are very satisfied in both prices and quality.5 years later, we recently purchased our2nd new Jeep Wrangler from this dealership and most importantly, from the same sales person. The shopping experience is top rated and no pressure which we appreciate very much.The salesperson, Wade, is a highly knowledgeable, friendly, thoughtful as well as a trustworthy and wonderful person, which is very hard to find these days. I highly recommend him.The dealership has a great environment which is friendly and no pressure. We enjoy our purchase experience in this dealership and will go back for our next vehicle purchase.
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January 2024 by Jacki Milliken
Wade Tyler is the only person we have gone to and will go to for any of our car needs! We continue to have the best experience with him as he is reliable, friendly, knowledgeable, straight forward and makes the process so easy. We always know we are in the best hands with Wade as we know he will take care of his customers and they’ll walk away beyond happy with their purchase. Highly highly recommend Wade at McGovern :)
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December 2023 by cynthia santo
I saw this car online in early November and contacted the dealership. A woman named Angelina responded to my email and gave me information, and continued to keep me updated until after Thanksgiving when I was finally able to make the drive to Mass to see it ( I live in upstate NY). The service and consideration given to me from this dealership was outstanding! If I could give these folks more stars I would. The whole process was so smooth and the salesman, Wade, was patient and available for my many questions by phone. I am very happy with my purchase.
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November 2023 by Andrew Finizio
Dropped my car for review of brakes, light and suspension. Got advice not to replace the brakes, which was greatly appreciated. I thought they needed replacement but trust the service team on advice and integrity. I shared this positive experience with someone this week.Only downside was time it took to inspect. Drop off at 9 and call back at 2:30 with feedback.
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November 2023 by Kevin Caulfield Sr.
I couldn't have asked for better service! My vehicle needed to be repaired and I called a few dealerships local to me but they all told me they couldn't take it for at least a couple of weeks. I called McGovern and they towed it to their shop immediately, set me up in a loaner to drive while the repairs were done, kept me updated, and were very nice and professional every time I spoke with them. They are about a 30 minute drive from where I live but it is worth it to me. My service tech Cooper was great and i have changed my primary dealership to McGovern of Acton!
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November 2023 by Christian Fisher
Very easy to work with. Was able to drop my car off after hours had a recall item. They also had to replace the battery. They did all the work and I receive no charge for it.
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October 2023 by Jessi Rau
We bought a 2020 Gladiator in the end of June 2023. Within days 2 issues came up. 1) our back window was leaking water 2) the passenger defroster/heat was not working. I was told they will fix these issues. Twice now I had to drop my gladiator off for at least a week or more each time. Both times I was told it was all set and tested. If it rains there is STILL water coming in and if you're my passenger you either have to freeze or cook since it only blows hot on high. I have called and neither Eva the sales manager or Bart in service returns calls or emails. I finally got a hold of Bart who said he will call me back. This was weeks ago and NOTHING! Horrible service. Horrible communication. I would recommend finding another dealer that actually care about the quality of the vehicle they sell and who will stand by their word.
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October 2023 by Randy Uram
Bart at McGovern Chrysler Jeep of Acton was great. He's always taken great care of us and once again he exceeded our expectations. Bart is one of the best service managers we've ever worked with. The service team there is excellent and seems to always do good work.
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October 2023 by Shannon Spurling
I can’t say enough great things about this business. Usually, going to a car dealership you feel like you’re being heckled and pushed into certain packages, but at McGovern in Acton, you’ll feel everything but this. I worked with Kirk. He walked up to me as soon as I walked into the dealership and worked with me until we came to a very reasonable agreement. During the agreement process, Eva, the manager, came over and introduced herself and personally helped to get the dream Wrangler I’ve wanted since I was a little girl. There were a couple bumps in the road with the finance department and insurance approval process, but Kirk made sure it got done for the day we agreed on vehicle pick up. Kirk was SUPER detailed with the walk through of the new Jeep Wrangler 4xe, from technology to simple Jeep pleasure additions. 10/10 would recommend working with these folks. They make you feel understood in these hard times and like you’re a part of the McGovern family. I will definitely be renewing my lease in the next 3 years with Kirk! Can’t wait to enjoy my new car!
