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October 2023 by Michael P.
Rich and Concord Kitchen and Design saved my renovation when the original custom cabinet shop essentially stole our down payment kept lying about when our cabinets would be finished. Rich to the rescue!It was a smooth and reliable process with beautiful cabinets in the end. Use this shop.
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April 2023 by Andrew Syiek
Based on our recent bathroom renovation experience with this team, Concord Kitchen and Design Center provides exceptional service.First, Andrew Budd is a collaborative professional whose friendly, conscientious attention to detail, consistent responsiveness, and patient understanding with change orders, clearly inspires confidence.Second, the concise cost estimates, comprehensive measurements, thorough drawings and schematics provided are certainly impressive.Finally, the straightforward communication regarding delivery expectations assures no surprises and mutual understanding.We wholeheartedly recommend working with Concord Kitchen and Design Center, given we've enjoyed complete ease and satisfaction thus far.
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March 2023 by Diane
This is an affiliate of Concord Lumber in Concord. The person who assisted me after selling me on the job was difficult to reach and the store was not responsive. Attempts to get a time for installation were not responded to by either the Acton store or Concord Lumber. I would not recommend this company for any work.Service: Granite countertop installation
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September 2022 by Toni
This was a terrible experience, and stupefyingly poor customer service. When my countertops arrived, they came in three pieces, only one of which was cut correctly, two of which were cut incorrectly, and one of those was cut so badly it simply had to be scrapped and started over. In addition to this, my backsplash simply was never done and was not ready to be installed. I should mention at this point that my credit card was charged the morning prior to installation, so the company had their full money before they ever delivered anything and then they did not deliver the full product they were supposed to, and the product they delivered was damaged and incorrect. All of this meant that I was without any functional kitchen for almost a full week, could not prepare meals, and had to wash my dishes in my bathroom sink. At no point did I receive any apology from my customer service representative about what was happening. I was told, “things come up,” But what came up was a stunning mistake on the part of the people who drew the template. After my countertops were installed ( and, to their credit, once they were installed, they were beautiful), I had to chase my customer service representative for weeks to get any information or feedback about compensation for the mistake. Emails went unanswered, and there were very long delays in my emails being forwarded to the people making the decision. In the end, they offered an unreasonably small compensation, after a very long time, and they delayed sending it to me as long as they possibly could. I would never work with this company again.Service: Kitchen countertop installation
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February 2022 by Casey Seibert
I was surprised by the variety and options of kitchen equipment that you could purchase here. It seems like a smaller shop that it truly is. Great, helpful staff with high quality products. If you are into any form of cooking and need something specific ranging from knives, glass ware, to special baking pans and tools then this is the place you need to go and not waste time anywhere else. Highly recommend!
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November 2020 by David R
Great experience throughout kitchen remodel
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November 2018 by John Sullivan
We had a decent size Kitchen expansion project, and went to this firm because they were the company who put in the original cabinets when the house we just bought was built two years ago.
After several visits, and calls, to Kitchen Works, it became a repeated chase to get them to follow up, and even an e-mail to manager & President of Concord Lumber, (who owns them) voicing my displeasure I how long it was taking to get a quote. They finally did respond after my email to the president, but it took over a month to finally get the quote, which was then incomplete and had design questions/issues that now arose and unanswered.
So I contacted my sales person, with those questions, and never got a response back to date. Also I thought it odd that they ever bother to even follow up with me by phone on the quote they'd did sent.
Their lack of communications, non-responsiveness, lack of timeliness and follow-up caused us to "lose all confidence" in buying cabinets and hiring them to do our project!
As a customer, I simply refuse to "chase any company" in order to earn my business! Especially when I clearly was about to spend serious thousands of dollars on a kitchen! -- Instead we went with another kitchen design firm who sold us the same brand cabinets, and who was eager to help. Instead of waiting a month to get a quote, we got one in just two days, and the job was then done quickly to our satisfaction!
But Kitchen Works totally dropped the ball here, and they just acted like they did NOT want our business! How a company can operate that way is beyond me, but it is what happened to us!
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November 2017 by Dana Clark
Worse than horrible customer service.
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November 2016 by Max Sky
Hard to deal with. Don't know anything. Bad communication.
