First Rugs is a highly recommended business known for its wide selection of beautiful rugs and excellent customer service. Customers appreciate the knowledgeable team, including Cynthia, Luis, and Nigel, who are experienced in helping find the perfect rug to match each individual's style and needs. The store offers a variety of rugs, including vintage Persian Heriz and handmade wool pieces, ensuring high quality and durability. Many reviews highlight the personalized advice and patience provided, with staff often bringing options to customers’ homes and allowing time to choose the right rug. First Rugs also provides services beyond sales, such as rug cleaning and custom cutting and seaming to fit specific spaces. Customers value their promptness, with some orders completed ahead of schedule, and their willingness to go above and beyond, including researching care for specific issues like moth problems. The store’s commitment to quality is reinforced by a lifetime trade-in guarantee, allowing customers to upgrade their rugs in the future. The welcoming atmosphere is enhanced by friendly staff and even a gentle, beloved dog that adds to the inviting environment. Overall, First Rugs offers a combination of stunning rugs, expert guidance, and attentive service, making it a favorite destination for those seeking beautiful, long-lasting rugs and personalized care.
Excellent service and selection. I always love to pop in and explore the stunning rugs available. I get great advice and care from the team here when purchasing pieces for our home. Also love to get my rugs cleaned here!
March 2023
We brought an oversized rug to Cynthia & the team at First Rugs to be cut and seamed to fit in our bedroom. They told us 4 weeks but got it done in less than 3, and it looks great! Overall a really nice and communicative team.
January 2023
Cynthia has a great rug selection & I can't wait to fill the rest of my house with them!
