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February 2024 by Mary Kenneally
I cannot say enough about the amazing experience I had with Cynthia and her team. It is rare these days to receive the service they provide. The team is knowledgeable and was extremely patient and persistent to help me find the perfect rug that fit my budget and finicky taste! Cynthia and team brought several options to my home which was just the thing I needed to seal the deal, and even left one for a week to see if it was the right one for us. The team went above and beyond researching care for our space and the new rug, as a moth problem was what led us to her in the first place! After our selection was made she sent her team the next night to smooth out the rug so my elderly mother would not trip and fall. Again I cannot say enough about the incredible experience I had dealing with Cynthia and her team at First Rugs. You will not be disappointed!
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March 2023 by Helen H
We brought an oversized rug to Cynthia & the team at First Rugs to be cut and seamed to fit in our bedroom. They told us 4 weeks but got it done in less than 3, and it looks great! Overall a really nice and communicative team.
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January 2023 by Joshua Perkins
Cynthia has a great rug selection & I can't wait to fill the rest of my house with them!
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July 2022 by kathy Westin
Nigel and Cynthia were so great to work with. Their knowledge was vast and their eye for design so helpful. Nigel ad one of his staff had to get to the bottom of a giant stack of rugs -one by one to get to the rug we wanted to see. They did so with smiles on their faces! A vast variety of styles ,weaves, sizes available. Great experience ( and we now own 2 new rugs!)
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June 2022 by Julie Wolf
I love this store. I have to force myself to stay away!! I hope that First Rugs will stay in business for many many years. The two "brothers" who work there have so much knowledge. It's amazing.
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February 2022 by Gina King
we recently purchased 2 rugs from the acton store. working with cynthia was a pleasurable stress free experience. her in home consultation was comfortable and so important to our selection process. cynthia is knowledgable and personable. we truly appreciated her vision for our complicated space! we are eagerly awaiting the arrival and install.
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April 2021 by Katie Celi
I would highly recommend First Rugs in Acton. Cynthia provided me with excellent service and made the experience fun, easy, and enjoyable. I showed her what I liked in the store and then she came out to my house with beautiful options. Very pleased with what I bought!
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September 2019 by Marcia Croyle
We have done business with First Rugs for 10+ years and have always been pleased with the quality of the rugs and the great service.
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August 2019 by Jamie Flint
I have had a great experience with First Rugs! When we replaced the carpets with hardwood floors in our living room, we were in need of a rug and unsure of which way to go: cheap rug that may need to be replaced soon? More expensive rug that may be more durable? To add context, we have three young boys, so we were expecting a lot of usage. Cynthia was super helpful about laying out the pros and cons of each option, and allowed us to come visit and browse rugs whenever we wanted. She even let me bring my boys into the store! One word of warning, they do not carry mass produced (cheaper) rugs, so if you want to compare you’ll have to travel a bit. In the end we ended up going with two Gabbeh rugs from First rugs that we absolutely loved. We opted for a stain resistant treatment for them, and they have held up awesomely. We have had milk, lemonade, and worse spilled on these rugs, and they clean like a dream. You would never know three boys abused them daily. It was a great choice.
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April 2019 by Scott R.
We have purchased a number of rugs through First Rugs over the years and have always experienced exceptional customer service. The customer service does not end with the sale. The team has followed through and answered any questions we have had, made visits to our house for continued customer support and has stepped up by picking up and dropping off our rugs after we had pet and other accidents - at our convenience, on our schedule and at reasonable prices. Patient and supportive staff that understands that we were making a purchase that we wanted to be happy with for years or generations. Glad we have found First Rugs and will continue to use them as our sole resource for high quality product and service. First Rugs has been there without fail for us for many years and I am sure will endure in the rug business while others come and go. Five Stars!
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April 2019 by Elizabeth P.
My interior decorator tipped me off to First Rugs in Acton, a fair drive from Boston, but I've been determined to find the right carpet for a psychiatric office. Lo and behold I walked out of First Rugs with 3 gems from which to make a final selection. I'd scoured mountains of rugs at 5 oriental carpet galleries in the previous week, and loved many carpets but nothing 'clicked' for me until First Rugs. Mine has been a particular and a complex decision, given the venue is a psychiatric office. Regardless of your venue it's well worth your while to check it out.The pricing is modest compared with the larger galleries, and the service has been excellent. Cynthia's gone out of her way, allowing me generous time to make a best choice of the 3 carpets...and the 3 in-store staff I've spoken with have been lovely.
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March 2019 by Rudy D.
Don't walk rather run as fast as you can from this store (and the one by the same name in Danvers, MA). Dishonest. Overpriced. Don't be tricked by Cynthia telling you how 'gorgeous' a rug looks in your home. Everything is always fuzzy....cost, discount, trade-ins. Ethically a bad business. I'd give it a no star rating if I could. Start running.
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February 2019 by Frank H.
First Rugs! What a treasure! An amazing & spectacular collection of the most beautiful rugs from all over the world. When I walked in I was so impressed with the colors and selection. Most importantly, I was greeted with warmth and cheer from the owner,Cynthia, who was so knowledgeable about her inventory. My decorator was also delighted with the store and with the service and selection. We showed some photos of rooms and spaces in my home to Cynthia and her friendly team members. Cynthia and her staff were very patient and cordial as she guided us through possible choices. One of First Rugs great policies is that they let us take the rugs home on approval before we made our final decisions. Importantly, my decorator and I have visited many oriental rug show rooms and we have a very strong sense of value and pricing. Compared with the host of places we have visited throughout the Boston area, we found that First Rugs prices represented solid value. Our entire experience was wonderful.
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August 2018 by Jeff B.
I should have learned a lot more about rugs as I severely over paid on several. Cynthia friendly and low key. Her partner is knowledgeable but they both will play you so bring lots of knowledge or another trusted professional to the table. I bought a dozen rugs there and having them appraised based on when I bought them as prices have dropped I still paid way too much. Also they buy from some other local dealers so the more dealers involved the more the price goes up for the same rug. Shop there but go with somebody who knows rugs or you will get financially abused. Also I've learned since that some of the rugs I purchased where repaired before I bought them with cheaper wools and dyes that won't hold up or colors have run. Also recently learned they used touch up paint to hide blemishes. These blemishes became very evident after being professionally washed. Not cool on a rug that cost thousands ! I took a big hit from these folks because I went in without the knowledge required. I'd run not walk.
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May 2018 by Tessla Ru
Today is May 2nd, 2018 and I am modifying my original post as a response to the owner's comments to my first post. I was mis-identified as someone else, so would like to clarify who I am and why I am posting this.
