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March 2024 by Daniel G.
Midas has changed personnel over the past few months. The manager Franco is still around, and he's quite professional and respectful. Unfortunately, his really nice assistant manager Ted has been swapped out by a creepy looking guy named Tim who's cocky and evidently has less finesse dealing with customers. I didn't appreciate his accusatory, third degree tone when I last visited and ended up taking my business elsewhere. If you go, best to check who's working.
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February 2024 by Keaton S.
One of the two front desk staff was friendly and helpful, but they came back with a list of over $4,000 in repairs including over $2,000 in suspension work that was later deemed unnecessary by TWO other mechanics . Got the brake work done at another place and saved about $700 from what Midas quoted. Lastly, Midas did not notice a bad rear passenger wheel bearing that was arguably more of a safety issue than the brakes. I will not be going back there again.
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February 2024 by Brian Stearns
People are always claiming its better to goto Costco for tires but little do people realize they don't do wheel alignments, This ends up wearing your tire down. I know because I used them once. I came in for new tires and oil change The customer service was excellent and Franco too. It was found out there was an issue and would take longer than expected, They paid for an uber both ways so I could get home. The job was quicker than expected and everything looks great. I will definitely use them again. I recommend them over dealers who gouge you and make you wait long time.
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February 2024 by Brian S.
People are claiming its better to goto Costco for tires but little do people realize they don't do wheel alignments, This ends up wearing your tire down. I know because I used them once. I came in for new tires and oil change The customer service was excellent and Franco too. It was found out there was an issue and would take longer than expected, They paid for an uber both ways so I could get home. The job was quicker than expected and everything looks great. I will definitely use them again. I recommend them over dealers who gouge you and make you wait long time.
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February 2024 by M M
Everyone was polite and work was done surprisingly quickly
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February 2024 by Sherry Banks
Amazing customer service! They fixed my muffler in 30 seconds when the Hyundai dealership in Nashua wanted to charge me $2200. Go here first if you want an honest quote!
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January 2024 by Ann G. Burgess
Even though it was an extremely large job to do on my 2003 car, And I had never been to this shop before, slow to trust mechanics, I had a very high-road feeling about these men from the beginning, very professional, straight-shooting, honesty is a HUGE deal with me. I’m confident they did first class work, and they’re having me come back in several days so they can eyeball something again to make surethey caught everything right from a couple leaks they had to fix….They knew I would feel challenged by not having it ready when they originally thought, but instead of finishing with one defective part, they were HONEST about how this one part came damaged and they wanted So much to do it the right way which meant another day, but they were standup adults with standards! Definitely going back!Highly recommend!
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January 2024 by Dennis Tetreault
Good men, polite , humorous, showed me exactly what needed replacingDone in 90 minutesService: Exhaust
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January 2024 by Peter Cole
Very clear in presenting the original problem and found new problems (with photos) as well. Clear, polite service. Thank you
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January 2024 by Mark Wyman
Personal property missing from interior after routine maintenance. Manager offered a discount on future visits.
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December 2023 by W C.
I won't be taking anything here again. I was charged about $450, which resulted in an oil change (the only thing that went well), a misdiagnosis of a check engine light (which was not resolved), and a "fuel treatment" that didn't do anything. They also bent my driveshaft and had my car for over a week. They caused more problems than they solved. At least the service advisor was kind and polite.
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December 2023 by Rebecca Buchanan
The associates at Midas were very nice and accommodating to my request for an appointment. They explained everything they were doing to my car and brought the parts to me to make sure I was aware of what they would look like. It was a very pleasant experience and I will be going back for any future repairs.
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December 2023 by Dan Taranto
Great customer service and an efficient shop. I appreciated how they gave feedback on my car's issues and gave me options on how they could make the repairs. Excellent experience.
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November 2023 by ryan farrell
My final review. $4000 dollars in repairs needed and almost 10 days without a vehicle. Add $500 for a rental vehicle and we have $4500 total. I strongly suggest a full explanation and taking the time to view any and all repairs personally.
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November 2023 by Benjamin Thian
I scheduled online and received a call within 5 minutes to confirm the time. When I arrived, my car was immediately worked on and the oil change only took 20 minutes. All costs are shown up front. No hidden cost. No upselling, which is what I want. It was my fastest service ever and they have photo evidence that is sent to you in a link to show you what was done or not done including a summary of the checks and services done. In my case, tire rotation was not necessary and they provided photos measuring the depth of my tire thread. My experience speaks only for the Acton location. I will definitely head back again for my next oil change.