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February 2024 by Mark L.
Poorly organize pharmacy. Regularly out of medication while prescription wait. No notifications. Patients depend on a reliably supply of medications. This CVS pharmacy branch cannot be counted on.
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January 2024 by Ricky H.
I understand how understaffed they are. after calling the pharmacy for a few days with no answer I had to go in. the app told me my prescription was ready but the cashier told me there was a problem and had to go to a different window. I waited till the same person came over and asked me the same question. again he's was just doing his job. was told me prescription was sent to a different pharmacy. they could not tell me where and suggested I call my doctor. I did and still no help. told me to call my insurance they also told me there was no problem. the irony here is its for antidepressants. I'll try again tomorrow but they are the only part of the equation that can fix this. I think it must go beyond the location. I'm sure they would help me but can't get past the programs in the computer
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December 2023 by Marilyn E.
Very disappointed with this CVS. My daughter went to get Dayquil for me and she went in an uber. They asked her for ID my daughter pulled out a picture of her ID (21 year old) and they said "Your in America, you shouldn't be around without an ID". That is very disrespectful and should get different staff. The manager never went up to her to say anything. Very poor management and very racist employees.
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December 2023 by Theresa R.
I never really had a problem with this pharmacy until recently. This is now the worst pharmacy ever and based on the recent reviews I'm not wrong. The doctor called in a prescription four times and they still after three days claim they don't have it. I have never had this happen before, and the pharmacy techs are beyond useless. I would stay far away from this one. In fact, it's looking like all the CVS's are dreadful. I wish I could give them Zero stars in fact, negative stars. Worst place ever.
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February 2023 by Richard S.
I have a complaint about CVS in general, and my local pharmacy in particular. Last Monday I had an appointment with one of my doctors (I will be non-specific as much as possible), who prescribed 2 medications. He sent them to my regular CVS. When I got home, I received notification that they had received my scrips, but that they were out of stock. I was given the choice between having it transferred from a CVS 17 miles away, to my pharmacy, or picking it up there. I should have chosen the latter! Assuming that it couldn't take too long to get it from 1/2 hour away, or less, I waited all the next day for notification that it was in stock, notification that never came. So the following day I called to inquire about the status of my prescription. I was told that not only didn't they have it, yet, but they couldn't tell me when they would get it! This is a medication to treat a severe condition. I want it ASAP, and they were taking their sweet time! So I asked to have my prescription transferred to the other pharmacy (this all on the phone the 3rd day), and the pharmacist/technician agreed to transfer my prescriptions to the other CVS. I assumed they would do it immediately, because I had indicated I was in a hurry to get it, it is simple enough to do, and when else would she do it? So 1/2 hour later I got into my car and drove to the other pharmacy, 17 miles away. I never suspected what happened next. I got there and asked for my prescriptions, as usual, only to learn that they didn't have them. Apparently the technician who made the promise to transfer my prescriptions had not done it! I had driven 34 miles round trip on a wild goose chase! So they got on the phone, but for at least 45 minutes, my local CVS was not answering their phone! I left after 45 minutes to go talk to them in person, since I was not able to contact them any other way. When I got there, I found that a call had come in, informing me that they had finally gotten through, and that my prescription was ready! This after I had JUST been there, and waited 45 minutes, without any guarantee that they would EVER answer their phone! So I went in and had a word with their manager. I did raise my voice, and I did demand that they take responsibility for their screw-up, e.g. by delivering my prescription. They refused. The truth is, they refused to take ANY substantive steps to fix what they broke. Now, that is not to say that I expected the corporate gorilla to show what in private life would be common courtesy. CVS wastes hours of my time, and many dollars of my money, jerking me around and dragging me through the wringer, and then refuses to take any responsibility for it, whatsoever. I might add that my other experiences with CVS, apart from buying stuff off the shelf, have also all been very irregular and usually faulty. CS is TERRIBLE. All I can say is that if you have any alternatives to CVS, I recommend that you use them.
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January 2023 by J B.
The pharmacy at this CVS is like a Dickens novel--it can be the best of times, or the worst of times. The outcome of your visit depends entirely on the pharmacist or pharmacy tech who waits on you. If you happen to get pharmacy tech James, flee immediately. He's nasty, discourteous, and doesn't seem to care about customers or his work. He was insistent that my son's insurance had expired and that the medication would cost $200. Two minutes later, his colleague, a friendly, kind pharmacist, immediately recognized the problem--an old address was in the system preventing the insurance from going through. Problem solved, and the insurance cost me $45 as usual. I'm tired of the nonsense at this pharmacy, though, and will be taking my business to Acton Pharmacy. I suggest you do the same.
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December 2022 by Phil S.
Terrible access and parking. Very busy and not enough qualified staff. Prescription waits are ridiculous. Nothing good about it.
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November 2022 by Jennifer S.
The pharmacy employee was rude and provided incorrect info. My husband went into fill a script after I was in the ER all day. The pharmacy employee looked at my insurance card (Florida Blue PPO, this was in MA) and wouldn't even try to run it, she just said "we don't take out of state insurance." My insurance was just taken at the local Emergency Room and has been taken by 4 other doctors in the previous 2 weeks. However, she didn't even try so now I'll need to submit a claim. She is wrong, CVS does take this insurance. Additionally, my husband told her my address was wrong, for some reason it is an address from almost 20 years ago which is strange since I've used CVS many times since and my address is correct. She told him she was unable to update the address. Seems like she was just lazy to me. She has made CVS look worse than any CVS employee I've ever dealt with.
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September 2021 by Hunter C.
S**** Nothing is stocked and the photo machine is broken, This place always seems to have no good drinks stocked whenever I come here and the other people who I was next to were also irritated that they had nothing stocked. Do yourself a favor and head to 66 or mobil for all cold drink needs.
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July 2020 by Josh A.
I entered the store at 6:30 am (July 21). Few workers didn't wear masks, and a maintenance person, a painter, didn't have a mask as well. I quickly escaped the viruses, will never come back to this lousy store.
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April 2020 by Susan W.
Clean and well stocked with kind and helpful staff. Switched from another location because I find everything here, and the pharmacy is super. Much better for skincare items.
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July 2019 by Sharon H.
Cold and impersonal staff. They would highly benefit from time spent at the Great Road CVS to observe and learn the keys to excellent customer service.
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September 2018 by Bill B.
I find this particular CVS to be quite pleasant. The parking is ample, and the store selections are very good. No attitudes (so far - keeping my fingers crossed). All in all, a nice place.