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January 2025 by N K
Post master needs to do a better job I guess the fragile tape was too hard to read
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September 2024 by Jay Rashbaum
Great service, very helpful friendly and personable. Best variety of stamps around and open till 6pm weekdays.
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September 2024 by K
Update: They finally answered, and the supervisor Josean Rivera said their post office did nothing wrong, and he falsey stated that my redirecting services didn’t start yet which is a lie since I have the confirmation email (attached) I moved last year, and all of my mail and packages have successfully redirected.
The Acton post office will not answer the phone after multiple tries, and there’s no way to leave a message.
I needed to contact them because they mistakenly sent my package back to the sender even though I’m enrolled in USPS automatic redirecting due to an address change.
The USPS corporate customer support confirmed that the Acton post office lied in their reason, seeing they falsely wrote that my redirecting services expired. USPS confirmed that I am indeed still enrolled in the redirecting service into this week.
USPS customer support said, “Acton post office made a booboo.”
Since they refuse to answer the phone, I had to file a complaint through the corporate number. I wanted to talk to the Acton post office to have them redirect the package while it’s still in their hands, but because refuse to answer the phone, it’s going back to the sender and I’ll have to pay for the shipping label again.
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August 2024 by Timothy Tribble
Tyrants absolutely terrible staff that make their own laws.
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July 2024 by Steve Cornell
Un professional and lazy. Keep having mail miss delivered. Whenever I ask for the postal police contact information. They refuse to give it. Getting sick of having to deal with them and pointless Acton PD. I am not getting a PO box. FedEx USP, Amazon and any other mail packages I get no questions asked no problems. USPS don't expect to get it. Have to fill out police report every time to get refund .
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May 2024 by Karen J Watkins
Acton USPS is best I ever found. Caring, efficient, pleasant, and fast. Thank you.
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May 2024 by K K
Rude employee at the passport office. She sounded like she was not happy to be there and that we were there...
The folks at the mailing counter were friendly and helpful.
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December 2023 by Maxim N.
Always helpful
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December 2023 by Kireé Desmaratte
I love the flexibility of the kiosk so I can label my packages and then drop at the front desk and go but today it wasn’t working so had to get serviced through the front desk which I always dread. I’ve been serviced by 3 of the workers total in the past; the other male and woman are lovely and kind. However, there is always this one slimmer older gentleman that is consistently not pleasant. He is never friendly. Always seems to be in a bad mood, making you feel uncomfortable. He does his job but he definitely shouldn’t be working customer service. I would usually give grace because they were just about closed BUT he is like that no matter the time of the day. After reading other reviews it seems I’m not the only one who feels this way.
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September 2023 by Michele Ellicks
Our mail carrier, Kit, is fantastic! She always goes above & beyond providing outstanding service. Can’t say enough about Acton USPS - thank you!
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September 2023 by Rob Hazen
I’ve always gotten good and courteous service here, and the 24 hour 365 self serve kiosk is super convenient.
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July 2023 by Michael Chen
We had a Sat 930 appointment for a new passport application. Upon arriving around 9:15 the previous party was just about done and the lady at the passport station started with us maybe 10 min before the appointment time.The whole process was very quick as we had prepared everything up ahead but I’m very satisfied on how efficient and courteous she was definitely not the typical aloof attitude I’ve experienced with USPS. She ended up helping me with my renewal application too and we got both done maybe under 20 min.If all my appointments could be like this I would definitely be a much happier person lol. Highly recommended here for your passport needs.
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June 2023 by G Gmail
The staff are terrible.
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April 2023 by Richard S.
Most of the time the USPS does a great job, amazing really, but when they get it wrong, they REALLY screw it up! Now, I am in the Acton, MA 01720 postal zone, and I have had a number of problems. Previously, I have tracked a Priority Mail envelope back and forth across the entire US THREE TIMES! and to this day, the PO does not recognize my home address, a house that has been receiving mail for 50 years, and that is just the short list, so I am not entirely surprised!The current problem is that I was waiting for a package, with a purchase/replacement value of $250, and after 4-5 days, not having received it, I checked tracking. It informed me that my package had been delivered 2 days earlier! That came as a surprise to me, as I had been collecting my mail personally, all week as I always do, within an hour or two of delivery, and usually within a few minutes. I live in a semi-rural suburban area with virtually zero foot traffic, where I have not seen a single person who did not belong here in 10 years, ever since I moved in, so it was not stolen. And furthermore, I have not seen it!I have started an investigation with the PO, and with the sender, but anticipate that they will claim that the USPS claim that it was delivered absolves them of responsibility, and I can see their point, however, it was NOT delivered! I anticipate that I am screwed, again, by the USPS! At very least it's a hassle, and very likely I am out $250!This case hasn't been resolved yet, but I anticipate that I will have difficulty getting it resolved, to my satisfaction...
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March 2023 by Karen W.
Acton, Massachusetts has an excellent Post Office Square full service location. Workers are helpful and knowledgeable; supplies are extensive; & hours open are great, including Saturday till 3:00 pm. They have superb selection of stamps with personality too, for many needs (ie domestic Forever 1st class; international; & postcards.) Also sell wide variety of greeting cards & shipping materials for multiple uses. Also has plenty of easy parking & 24-hour shipping system that's easy to use, with heated indoor lobby. Can buy postage too with credit card, for packages or regular stamps 24 hours. (Not as beautiful as stamps during indoor hours, but convenient anytime.) Stop-mail for time away is flawless, with easy online option. Always gets timing right for stop & restart delivery. Not many post offices make you feel they're glad to help you, even during busiest seasons. Always feel welcomed at Acton USPS.
