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June 2023 by Christopher Jones
Amazing experience everytime I walk threw the door. The vibes are great!!!!
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April 2023 by dc_ sloma
I’m very grateful to Donna, Sue and the crew at ESB…great personable people and fantastic service…they go above and beyond!
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January 2023 by Michelle
All the staff here are super kind and professional and honestly probably some of the nicest bankers around.
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June 2021 by Jodi Bridgman
Donna was super helpful when I brought her documents I needed certified in a specific way for Germany. It was a pleasure working with her.
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May 2020 by Alexander Bineault
Worked with Donna. I really hope it’s Donna. (She was one of the managers) she was so great. With the COVID crisis. Helped me open savings accounts for my kids. Start tenant landlord accounts. All while me sitting in the parking lot. She wore all proper PPE. Including gloves and mask. I am very very happy with what The Agawam Branch. Thank you Donna. God Bless
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January 2020 by Southwick Computer Services
Just like their other branches, they have an excellent and friendly staff here.
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August 2017 by Poor V
Sue, PJ and the staff at Bank ESB branch in Agawam are the best! Bank ESB is very personable and treat you like family where it be a personal, home equity or mortgage loan! I have been doing business with ESB for over 15 years and I couldn't be happier receiving support and giving it back to a local bank!
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July 2017 by Josh T
So I have had a bunch of Overdraft Fees returned to me. Which is great, but my girlfriend has only had a few. We tried getting them to reverse it, and they wouldn't. I get they have "guidelines" but how can they give me 15+ but she can't get a 4th. Seems to me they just do what they want when they want. $32 overdraft fee with "overdraft PROTECTION" doesn't seem like they protect you from anything. A bunch of crooks. Den of Thieves. P.S. I was in a chat with, "Katie" and she rudely shooed me away and ultimately disconnected from the chat, even when I wasn't finished with all of my questions.