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October 2023 by Jamesha W.
Extremely rude and unprofessional. The mechanic there rolled his eyes at me multiple times through the windshield before we even spoke and did not seem like he was interested in helping me at all when we did. I didn't even get to tell him what I was there for before he started yelling at me about where I parked and asked why I was even there. I rolled up my window and drove off. I work in retail and first impression is everything. I sadly felt disrespected and like an inconvenience.
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October 2023 by Tanya Moriarty
Bruno, Christian and Woody are amazing. So kind and understanding. Bruno explains what he is doing and why very clearly. I would highly recommend this team for all of your car repair needs.Services: Steering & suspension repair
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October 2023 by Gabriella Cochran
Just absolutely love the team & love that they can charge Tesla now! ? thank you for being the best shop in the area.
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August 2023 by Anna Wright
I dropped my car off for an oil change and mentioned that my brakes had been squealing as well. They quoted me $600 to replace the rear brakes on my twenty-year-old car and told me that my check engine light had turned on for three separate reasons and that my car had multiple oil leaks. The guy calls me and tells me that fixing it all would amount to $4,000. I knew that my car was leaking oil, but that's typical for a car as old as mine, and I had only asked about the brakes. I'm a woman in my early 20s, so I must look like I don't know much about cars, but $600 to replace the rear brakes on my old car is pretty steep. Anyone with internet access can figure that out. I got a second opinion from another repair shop, and they said my rear brakes were in decent shape. My front brakes were the issue, and they fixed it for $120 less. They also didn't try to convince me to drop thousands of dollars on other repairs. Given all the favorable reviews I read about Parrotta's, I felt disappointed and frustrated about my own experience. Get a second opinion if you have the time.Service: Oil change
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August 2023 by Wayne Bonesteel
Went and got my inspection sticker done and the mechanics there are very friendly and go over everything with you. Thank you Parrotta's for the great customer service.
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June 2023 by Patrick S
Great shop. Always try to use small shops vs big dealerships. Needed work on both our cars for the a/c and brakes. Called and was able to get appointment in a day.Services: Auto brake repair
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June 2023 by Carmelo Flores
Great Auto shop. Had an insurance claim repair and they took care all the work and insurance process, even though it was a back and forth. They were patient with the process and got the job done in a timely manner.
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June 2023 by Fred Stefanik
Cost of the repair caught me by surprise when finished. Bruno worked with me to make a happy customer in the end. I would go back there for more repairs.Services: Vehicle Inspection
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June 2023 by Jen Pflieger
The team at Parrotta's Auto Repair saved the day! My son was on his first road trip with friends when his car broke down. He was 12 hours away from home. He called two repair shops before Parrotta's and was told they were too busy and couldn't help him. Parrotta's was also busy but was able to get him in and resolve the issue. The team is knowledgeable, professional, and fair. I highly recommend Parrotta's Auto Repair.
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May 2023 by Renate Klueh
Set up an appointment for a break job both front and back. Left it on Tues got it back Thursday. Had a loaner. Did a good job. I will continue to do business with them. Friendly, knowledgeable people, who will treat u right. They know their stuffService: Brakes
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April 2023 by John Ernst
Bruno has been taking care of my cars for over 25 years! I trust Bruno and his team of skilled mechanics to diagnose and repair my car. He always strives to do the right thing to maintain my car and keep it running safely.John ErnstServices: Auto brake repair
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April 2023 by Joseph Chuduk
Had to get a few things wired in. Bruno did a fantastic job wiring everything in for me. Got rid of my check engine light so that I can get my car inspected and not waste my time and energy trying to figure it all out, all for a great price. They follow through on everything and keep you updated with further pricing making sure you get the best out of your buckServices: Engine repair
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April 2023 by Bryan Schmutz
Parrotta’s is excellent. We moved about 30 minutes away from Agawam, but Parrotta’s is still the only place we will bring our vehicles. Bruno, Christian, and everyone there are highly skilled, honest, and a pleasure to work with.Service: Engine repair
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April 2023 by JerryLeveq Levesque
Always impeccable Service from Bruno and Christian! They make sure Our Volvo is safe and reliable!Thank you!!!Services: Transmission
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February 2023 by vermili0n
Got my Subaru inspected here today. Had some bulbs out and the guy that inspected my car just went straight to fixing them. I was more annoyed by it than him lol. Best place in town to get whatever you need done, wouldn’t choose another. Thanks guys ?Service: Vehicle safety inspection
