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January 2025 by Kim Zhao
My car was damaged by the tow and they didn’t admit.
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December 2024 by Michael Rogers
Didn't go with my car when it was towed and they stole about $200 worth of change in my center console that was conveniently in a bag for them. Wouldn't recommend dumping water on them if they where on fire
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December 2024 by Steven Lowd
A+++ service. Will definitely the go to place for services car again.
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December 2024 by Olur Öyle
Women who works there and uses phone and looks at the register could learn some manners I did pety her I guess she could only feel valiteded when she's being rude to her customers because no men in her life accepts her
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December 2024 by Rocco Privitera
Unreliable staff. Bad attitude and DAMAGES CARS. DO NOT use this company. The drivers will damage your cars then say it’s your fault. The employees have a bad attitude and they scam people by charge them extra. Avoid at all costs.
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December 2024 by haocheng xu
Very poor service, impolite staff. Very stubborn. Towing my car with terrible attitude. Everyone keeps away from it.
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December 2024 by S U Z E S H T U Santcs
Very good job!
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December 2024 by G Senoga
Reasonable pricing
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December 2024 by Cláudio Junio Junim
Very good , first class and quality service👏🏻
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December 2024 by Jenny Xue
Negative stars if possible. This company is predatory and actively searches private lots to find cars to tow and make money. We had to swap out our car for a weekend due to it being in service, and they towed our car from our apartment lot for which we had a paid spot. Additionally, each person we spoke to quoted us a different price to try to scam us out of more money. The city of Boston should investigate this business and their predatory practices.
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November 2024 by Omar Kadirov
ridiculous prices
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November 2024 by Kelly C
Wish I could give negative stars. Called them at 7 AM because my car had been towed the previous night and I wanted to confirm they had it. Despite this company being open 24 hours, I am told on the phone to call back at 8 and hung up on. No “Hello this is D&G towing” just a disinterested “Hi” and being brusquely told to call back at 8 and hung up on. Despite them being open 24 hours and probably just have to do a quick system’s check to see what cars they’ve impounded. My boyfriend subsequently calls them back and they tell him the same thing. My boyfriend responds back that they are open 24 hours can you please just confirm that you have the car. The man on the phone says “I don’t care that we are open 24 hours, call back at 8.” And hangs up on us. What??? You don’t care about the hours of your business?? What a waste.
We walk 40 mins to the towing office just for them to tell us to walk 40 minutes back to the police station to get a towing slip from them. Would’ve been great information they could’ve shared over the phone instead of hanging up on us and being rude!! We get the slip and my car returned to me, but what a miserable group of people making it their life’s mission to make everyone else miserable. I understand you have a job to do and people are towed for various reasons, but the lack of professionalism and customer service is supremely lacking. I hope to never have to deal with them ever again. Needlessly giving people a hard time during a stressful and frustrating moment in their lives. Disgusting.
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November 2024 by Daniel Swartz
Unkind, over priced and inconsiderate
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November 2024 by Chrisitna Croteau
Woman who answers the phone could use some personality and customer service; I've had better interactions with a wet paper bag than her. Not to mention she doesn't know what she's talking about, so she sounds like a moron on the phone when she can't answer questions about the facility she works at. Also, they should update their hours to reflect when they are actually open. What a joke.
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November 2024 by C C
Some customer service or basic communication skills would go a long way.... yikes....
