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April 2024 by Maria W.
HORRIBLE SERVICE - I was involved in a terrible accident which totaled my car. The car was towed by D&G. I contacted D&G Towing asking if a slip from the police department would be needed to retrieve personal items from the car. Jennifer, answered my call and advised "if picking up the "car" a slip would be needed, however if ONLY retrieving personal items a slip is NOT necessary." When I arrived at D&B tow yard the following day to retrieve my personal items, I was then told by "Jennifer" that a slip from the police department was required. Tony, the manager, then informed me that Jennifer was new, did not know the rules and only on the job a couple days. If this is indeed the case, why is she answering the phones and providing incorrect information without being supervised? Jennifer's lack of training and knowledge should not have become my problem. Being injured, overwhelmed and car-less, I am having to depend on others for assistance and a ride. Hence the reason I initially placed the call. I had to leave D&B Towing in Alston/Brighton, to get the slip from the police department in the South End, only to return to D&B Towing. This is unacceptable and bad business practice to say the least. If you must use a tow company, you might want to try a different place.. At least a place where the staff knows what they are doing and provide the correct information the 1st time around!
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March 2024 by Julia Rolison
I have never in my life had such an awful encounter in my life nor have I ever felt so disrespected. We were parked in a mcdonalds parking lot, inside the mcdonalds and left to see our car gone. A tow guy was there and the truck that was parked next to ours was there..and he proceeded to ask if this was our truck. When we answered no but asked if he had towed our car and provided the car description...he quite literally ran. Ran away to his tow which was marked in very bold D&G letters and pulled away deeming we never saw the man walk into the mcdonalds to confirm if anyone was inside the building there either I am sure I was lied too that they "even had a female mcdonalds employee check the bathroom."While waiting for an uber(which took 15 minutes) after calling and confirming our car had been towed we stopped into petco to get our pets essentials like we planned after eating our meal. When we arrived after explaining and even providing the receipt to show that we were indeed inside the mcdonalds the man began arguing with us and berating us asking us about our petco purchase. I have never seen such unprofessionallism and I can see why every single door is marked with a " NO CELLPHONES ALLOWED." Even when telling the guy that we spoke with one of their employees he denied and argued with us and said that "all the tow companies patrol through there and pull vehicles" I find it hard to believe deeming D&G signs were all over the mcdonalds parking lot. So after being lied to and berated we reluctantly paid 170$ CASH from a tow that wasn't even a full mile away from where we were. Disgusting and vile behavior that shows predatory action at its finest. Even when handing the guy 180$ in cash, he happily exclaimed " oh I'm getting a tip today!" Followed by laughter from all three individuals in the room.I have no expectations of change and I would recommend anyone to take the 'pleasant' reviews with a heavy grain of salt before choosing D&G towing as they tow cars that are parked legally and in an establishment.The icing on the cake..is that we saw the same guy who towed the truck next to us... Pulling into the lot and jumping out when we retrieved our car.Im excited to see the copy and paste response every review gets that gives me the same office number I already called so I can speak to someone who will resolve nothing.
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March 2024 by Kinza Hussain
Unexpected car issues cause a great deal of stress (at least for me), and D&G shows up for me every time. The staff / mechanics are incredibly kind and helpful. Their prices are reasonable / affordable. I was extremely stressed about my car yesterday, and they reassured and helped me. The vibe feels as if it’s a family owned business (which it might be) and I really appreciate their kindness during my stressful moments ! I will be bringing my car back here every time I need services :)
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February 2024 by S69 Denby69
They are hustlers, scammers. Just in business to hustle people and make money in the process. Be aware as they are fast talkers and in the mist of your situation they will tack advantage. It's sad how money is the root of evil. You cant trust people not even your own people. Never let your seniors go up there by themselves because they will def take advantage during their moment of hardship. Contracting with the city they should b registered with BBB of course they're not. Jinky business deals the city of Boston should be ashamed. I'm gonna make a complaint with the city as well. Y'all stay woke out there and be aware of the people you give your business and money to.
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February 2024 by 曾闻轩
Damn it, you're towing my car. You can't park it somewhere else and just tow it away.
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February 2024 by tenzin wangchuk
Helped me with my car after an accident
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February 2024 by Blackman Thing
Great people very kind help in my time in need
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February 2024 by Kerri Bonney
These guys are great. Took care of me and my vehicle in a time crunch. Quick easy tows. Always reliable. I see multiple reviews about the street cleaning in the area. Those people seem to lack understanding of street cleaning in the city. These tow drivers are just doing their job. They are great guys and the staff inside are professional.
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February 2024 by Emmanuel Salem
This place is dope... other place screwed me over and they made sure to take of my tires after I was in a bad place... they spotted me 10 dollars and gave me an air freshener. Kind chicos... God bless them
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February 2024 by marvens charles
Had a great experience with their costumer service.
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February 2024 by Paulo vinicus Gomes
I had to get my car towed for a bad alternator and they came in less than 10 minutes, they also have a shop at their towing facility, got my car fixed the same day. Would 100% recommend
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February 2024 by Shawn Murphy
Repaired my 2009 Lexus there multiple times. Honest, on time and good prices
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February 2024 by Kimberly De La Rosa
They were very nice and quick with everything. I had already gotten my car checked out elsewhere so I knew what was wrong with it, and they were pretty good about keeping in contact with me about the status
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January 2024 by Shawn M.
I repaired my Lexus RX350 with them multiple times, always honest, reliable and good prices. they even gave me a free car wash would recommend 100%
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January 2024 by Tenzin W.
very friendly and helpful. keeping calm. would always call them back. Apprecite your help. Thank you!
