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February 2024 by Kellyanne L.
We put in a pickup order today. The app took several minutes to allegedly verify if I were human upon checkout and then finally kicked over without anything to click to show signs of life. They charge $4 for a "pickup fee". I have never seen anywhere charge anything for store pickup. This was more obnoxious when I later got a message that six items were out of stock. How about maintaining or at least accurately reporting inventory? Delivery to the car took only two minutes. Upon reviewing the receipt at home, we saw an added charge of ten cents per paper bag used for the order. Again, I have never seen a Stop & Shop charge for paper bags in other stores. And they used four bags for ten items. One mostly empty bag said "Dry perimeter", and the other said "dry aisles", leading me to believe that the excessive use of bags was more out of convenience for assembling the pickup order than anything else... even after the $4 pickup charge. I would need to hear from others that this process dramatically improved before considering a return visit.
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October 2023 by Ian H.
Although the location makes this stop and shop wonderfully convenient, I'm going to do my shopping at market basket from now on. There are several reasons for this decision. 1. Quality control is questionable. I purchased 40 dollars worth of lamb chops and about half were spoiled and inedible. 2. I hate self checkout lines. Whoever decided this was a good idea deserves to be smacked. Id rather wait in line for someone who knows what they are doing then contend with these machines that slow everything down and aggravate. 3. For the price of food items it actually turned out to be cheaper to get Whole Foods delivered than drive to stop and shop, shop myself and drive it home. All in all a genuinely unpleasant experience that could be rectified quickly, however senior leadership doesn't seem interested in doing so based on the other reviews.
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May 2023 by Fiona B.
I love this store. Have you been to the pharmacy, that crew works hard and knows most of their clients. I love being able to shop and then drop by the pharmacy on the way out. They are plenty of options to cater to everyones tastes. Boar Head Meats, Florist, store brands also a decent price well below the name brands. It is clean and neat with lots of customer service.
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November 2022 by Brett T.
Staffing has been way too light for years. So, I get to stand in line even when the store isn't busy. But at least the prices are way too high!
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September 2022 by DA W.
OMG...what a dump. Awful produce selection and what they had was rotten or breaking through the bags! The prices are much higher than where I usually shop. When I went to get in line (HUGE lines!) an employee jerked her thump over her shoulder. No, words telling me where the line ended. I left what we had picked up. Why give this place my money. A terrible experience. It is worth it to drive to Newburyport.
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September 2021 by Richard L.
As an employee I'm a little perplexed that there is minimal management involvement with their employees, i.,e., are employees required to wear name tags and aprons, or not...and when employees do not comply with policy, shouldn't they be spoken to ? Shouldn't employees know beforehand where they will be scheduled to work when they come in for their shifts? Seems like hit or miss . Supervisors seem uncertain as to where each of us will be assigned to. Cell phones, drinks , etc... what is store policy, and why isn't it being enforced...speaking primarily for upfront positions...
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August 2021 by Nancy T.
I find this Stop & Shop's produce to be very good. The bakery is good too. The deli has Bore's Head meats which are excellent. We really like their marinated meats as well. The store is always clean and it's not overcrowded. When they have sales the prices are very good and often excellent. All the people who work there are pleasant. I shop at Mkt Basket too, but over the years I have found real value and quality at Stop & Shop. I am so happy we have this grocery in Amesbury after many years of not having one.
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May 2021 by Katie E.
Absolutely horrible. Always a problem. Went for a bag of salad, every single bag was brown. Horrible produce department. Went to get 3 items, none of them were there. Asked for a manager. The manager was argumentative and said he ordered the items, it's the factory's fault, I will not be able to locate the items at any other store. I was able to get all 3 exact items at Walmart in Seabrook. Employees at the management level are not dressed appropriately. Employees are allowed to wear offensive political gear. A teenager, probably half my age accused me of smelling like weed and said how he didn't like the smell at all. He asked me if I was smoking in the store, with my child? Seriously!? I'm all set with this store. Good luck to you Stop and Shop.
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March 2021 by Mark V.
I usually go to Market Basket but thought I would give Stop & Shop Amesbury a try since I was in the area. It was a Tuesday at about 3:30PM. I stood in line for about 20 minutes which to me is far too long. I like to call it the "Walmart Syndrome" where they are looking at the profit of the store so closely that they will not add another cashier on, and depend on people going to the self checkout which was a very long wait as well. Who wants to do self checkout with a cart full?? Being a frequent Market Basket shopper, I am used to them adding another cashier as soon as it gets busy to keep people moving and it is always a fast experience. Layout was a bit confusing, had a large magazine section which at first I thought was cool, and then I said who buys magazines anymore? On the positive side I like the large selection of stuff you don't typically see at a regular grocery store and it is a bigger store. Put 2 more cashiers on and you would improve the experience unless corporate is pushing this tight strategy on you to max profits. Bottom line is my time is important to me, I want out of the store asap especially during a pandemic.
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December 2020 by Lisa R.
Great store!,although I'll admit the set up is somewhat bizarre and the meat dept service worker could be a bit more helpful. The produce is wonderful and the fruit up until a couple of months ago,was amazing I'm not sure if they switched suppliers but the quality while good is different.The deli is awesome very friendly and knowledgeable counter people and a great selection of hot and cold foods
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August 2020 by Kailey M.
Missing a lot of items that are available online to choose from for delivery. Clean, layout is a bit odd and hard to navigate. They do one line and have someone who tells you which line go checkout in from the one big line, this does make things faster i would say. The reason I give two stars is the people in the store- not very helpful and my cashier was just awful. She was mean, and had a mask on saying "if you can read this you're too close", well I could read it and every other customer can read it from where you stand while being checked out. I'm surprised management allows her to wear this, she didn't have a name tag on I'm guessing because she would get lots of complaints. Asked me to move further back athough there is a red line that I was not crossing, and I was trying to look at the price. She shoved my reciept at the bottom of a bag with lots of heavy things on top, said "slips in the bag" and I looked at her kind of confused and she said goes "your RECIEPT, slip means reciept" well yes I know that, I don't know why you put it at the bottom of a bag. I had to stand there and take an item out of my bag and get my receipt, which she rolled her eyes at me for! The bagger named Maya was incredibly quick and nice and thoughtful enough to ask if I wanted my meat separate from other items. She could see the awkward interaction with cashier and was making up for it, I think! She seemed a bit timid and wouldn't even look at the cashier as if the cashier is mean to her as well- I wouldn't be surprised. Cashier said nothing else to me but what I wrote here, "step back" "slips in the bag" "your RECEIPT is slip" and that's all, no hello, no goodbye, no thank you. Grocery shopping is stressful enough during COVID, and she literally made it so I will never go back, stop n shop please make your employees remove masks with nasty messages- she's a customer service employee- she should wear that mask outside of work only. I don't find it funny. She was blonde and at #9 on August 20th 2:40.
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June 2019 by Liz V.
What a challenge it is in the Amesbury Store. It's hit or miss with the cashiers, most are great but the customer service could be a lot better. Rude attitudes make me go to Market Basket.
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October 2018 by Devin B.
Lazy employees that don't do anything in the front end and leave employees alone at the end of the night. They get one line open at the end of the night. There are good deals at the end of the night, there are some decent sales at times, I don't go there too much to say.
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July 2018 by Anthony C.
Going downhill rapidly. Cant even get decent sliced meat anymore... I asked for thin slice could have done a better job of the machete
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May 2018 by Kevin F.
Solid quick and convenient. They have everything. It will be pricey but it will be fresh . My favorite part is that they hire people with disabilities. They are an equal opportunity employer. That is part of the reason I keep going there. If you want a job the don't discriminate. Kudos to stop and shop. Keep it up.
