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October 2023 by D. R.
No one works there or acknowledges you. Waited for car inspection. No one could do it. Don’t waste your time
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October 2023 by Isaiah Luetjen
They passed my car inspection with a massive oil leak it was a huge safety hazard and the emergency light came on the second I left..I even told them it had a leak…
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September 2023 by Jan D.
Showed up at 5:30pm to have my car inspected again after it failed the first time. Admittedly, I show up sort of late (30m left), and there are cars in front of me. I get told I can't be seen for the day. All that needed to be verified was that the plastic assembly around one of the lights had been replaced. I plead with "the manager" to help me out. I want to be very clear, I did not: shout, use expletives, or show aggressive behavior. I thought he was being unhelpful to the point of being unreasonable, so I said: "oh, come on" and that was the worst of it. He walks off, which I thought was rude, but whatever. I'm going to leave. And then for whatever reason, completely unprovoked, he shouts that he's going to call the cops. You know, like when you're 7 years old and think that's going to go over big? Baffling experience. That's a first.
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August 2023 by David Ortiz
Always go for State Inspections. They are thorough but quick. Waiting room is large and ways clean. Staff are courteous and friendly. They also do Inspections on Sundays!
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August 2023 by Bill Cogswell
I got my son’s new car inspected at Auto Express. They are very well organized, the waiting room is clean and the staff I dealt with were friendly.
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August 2023 by Ullr S.
Always up front, quick and honest. Kelly is amazing and knows cars. I have never had an issue with Auto Express.
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August 2023 by Lydia-Jane Fletcher
Super efficient, polite staff. Highly recommend.
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May 2023 by Owen Wallace
This has been my go to mechanic in Amherst for years. Amir (the owner) is a great guy and you can tell it’s a good place to work because I recognize the same people working there from 10 years ago.Amir also owns Reliance Auto which sells cars and is absolutely worth checking out.
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May 2023 by Robert B.
Kelly could not have been nicer or faster about taking a look at the car this last visit. I have always had quick, competent and polite service here. Never once have I felt pressure to buy stupid things like cabin air filters or wiper blades. This place is a godsend when you just need a quick oil change or to know what's wrong with your car.
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April 2023 by Lily Alexander
Don't go here, for inspection or for repairs. They will try to rip you off (especially if you are a young woman or a college student) and they will try to charge you for parts that you don't need. They also take forever to get anything done.Luckily my mechanic caught a misdiagnosis they made on my car, otherwise it would have costed hundreds for a part I didn't even need. He also told me they didnt fill up the oil in a client of his' car after an oil change, resulting in horrible engine damage, and that they did nothing to fix it. These guys are crooks and you're better off going anywhere else.
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April 2023 by Marie C.
Umass students BEWARE!!! My daughter is a Umass student and went in for a car inspection a couple of weeks ago. They failed the car saying that she needed 2 new tires, a new muffler and to replace the 3rd brake light. They offered to do all the repairs and replacements. I had her ask for a estimate on everything. She was literally handed a scrap of paper with handwritten figures totaling $1,200.00. When I called asking for a proper printed estimate, I was told that "Kelly" did not have the time to create one. Brought the car home, found a local repair shop that sells used tires, and they found the brake light at a junk yard for $75, and could not find anything wrong with the muffler...2 people looked at it!!! She just went back today, and the car passed...no problem with the muffler!!! We paid a total of $275.... Shout out to Bay Auto Springfield MA!! :)DO NOT BRING YOUR CAR TO AUTO EXPRESS AMHERST FOR AN INSPECTION!!! Would have given zero stars if that was possible.
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January 2023 by Behnam Umass
One of the best, the owner is an iranian person who is honest and helpful. I highly recommended for your car. Best service Best price.
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December 2022 by k yun
They told me 30-45 minute wait for an oil change so I waited.. took over 2 hours. I would have gone home if they gave an appropriate estimate. No update was provided during the wait.
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December 2022 by James Walsh
Great place went in for a sticker Ed was very Professional the waiting room was great and comfy would definitely recommend
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December 2022 by Miki Wynder
The line moved along quickly and the staff was professional, friendly and thorough. Great shop.
