-
August 2023 by Donald Wright
What kind of a BANK doesn't pick up the phone or take walk-ins? Pitiful. Screwed me royally.
-
April 2023 by Amir Arbabi
Bank of America is not known for its customer satisfaction but this branch is by far the worst among BoA branches.
-
February 2023 by Laura R
When my husband was in ICU I lost my debit card. The bank mailed a new one to my home but I was in another city. My husband died in ICU and after I returned home, I went to the bank with my new card. I was desperate for access to my money and I thought I needed to get a new pin number, a process which takes like a minute to do. The Bank of America Amherst branch was completely empty. There were 2 tellers sitting together. I approached them and said what I needed and one of them coldly told me that they couldn't help me without an appointment. At this point, I told them my husband had just died and started crying. I begged them to help, saying it was the last thing I needed after my husband's death. The other teller looked like she felt bad but didn't want to say anything in front of the cold mean teller. I asked if the manager was there and the mean teller said no. I told her I used to work in a bank years ago, and the manager was always there. She then said, "well, he's in a meeting." I went and sat down in the large empty waiting area and called Bank of America. The phone support person was really nice and told me to try my card in the ATM because my old pin might still work and it did. I loudly said to her, "Thank you, you've done more work in 10 minutes than these tellers have done all day. They're just sitting there doing absolutely nothing." (This occurred 1 year ago in Feb 2022 btw, but I'll never forget it.)
-
December 2022 by Julia Blais
The tellers were super helpful and friendly this morning. It took a little long to get a cashier's check but they waived the fee due to the inconvenience.
-
October 2022 by Beth Sessions
Came in for a name change. Staff greeted me and found someone to help me. Everyone was very friendly and professional and got me in and out in no time. Thank you!
-
October 2022 by x b2
DO NOT COME. The receptionist is a racist. Last week you and your coworker came to MHC and made an appointment with us for today. However, when we came here today, the receptionist said they were full and let us make another appointment without any apology or explanation. However, when we are leaving, the receptionist talked to her coworker and said "they are silly." I do believe it is a very disrespectful behavior, and I suspect that she is being a racist just because we are first year Asian students.
-
September 2022 by 璠孙
DO NOT COME. The receptionist is a racist. Last week you and your coworker came to MHC and made an appointment with us for today. However, when we came here today, the receptionist said they were full and let us make another appointment without any apology or explanation. However, when we are leaving, the receptionist talked to her coworker and said "they are silly." I do believe it is a very disrespectful behavior, and I suspect that she is being a racist just because we are first year Asian students.
-
August 2022 by Manuel Zenquis
Pretty sure I was just profiled and accused of fraud...I just left the branch an hour ago, after seeking a simple cashiers check. For thirty minutes, I was subjected to inappropriate questioning and shady behavior.I've been a gold star member with BOA for the past ten years, and I've never encountered anything like this. This place could probably use new management or at least some sort of DEI training.
-
June 2022 by Susan Berglund
This branch at Amherst has a few very pleasant people working there but "upper management" has a mightier than thou mentality and will take it to any degree. And it is usually understaffed. One star because no zero.
-
June 2022 by Roberto A. Valdeón
Great service always. I opened an account eleven years ago and the service is always first class. They always try to help, and they go out of their way to sort out any problems that may come up. A big thank you to all of them
-
May 2022 by Jake Crowinski
I am not a member here, I only came to deposit a check for a friend. The tellers were so unfriendly and so unhelpful. I was pretty much told to figure out how to write the deposit on my own with no help from the tellers. Thank God my bank doesn’t have their ridiculous deposit forms and unfriendly tellers. Would never open an account with this bank. I would’ve left and given them the number 1 finger had it not been an urgent deposit.
-
April 2022 by Corey Baker
It is always a pleasant experience at this branch. The customer service and manager representatives are always polite and competent. It means a lot to our small law firm that this branch goes out of their way to accommodate are business and personal needs! THANK YOU
-
January 2022 by Andra Rose
The people at this branch are very nice. The problem is how much BOA invests in fossil fuels. They are one of the worst banks in the money pipeline that is accelerating climate change. Choose a local bank or credit union until BOA stops.
-
December 2021 by Christene DeJong
Bank of America is a MAJOR funder of dirty, fossil-fuel projects, including fossil fuel pipelines, that poison our water, heat up our climate, and lead to climate chaos. Please consider NOT using Bank of America until they stop funding fossil-fuel projects.
-
December 2021 by Z Z
I have been use boa service for several years. Provides a lot of profit to you guys. Over 80k money flows in and out of my account yearly. You guys earn from International wire transfer fees, credit card and so on. No overdue, outstanding behaviors. And all my boa bank accounts has been closed for no reason. Called the number said because of business considerations lol. Thx god for not using this p*of*s anymore. You not gonna take anymore money from me. Lots of other choices in the market besides you outdated hillbilly. I can choose not paying you back those $3800 credit card balance. I can apply bankruptcy then let you guys lose sht. I am not a US citizen and I don’t care about that. However, I paid you back, so knee down and thank your god.
