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October 2023 by Amanda D.
Worst ever!! They take lunch breaks early! I usually use the pharmacy on university dr. But they were out of amoxicillin for my 7 month old. So I rushed over here w my baby in tow, just to get a sign thrown in my face. Out to lunch. So now I'm sitting in the parking lot w my screaming 7 month old w a double ear infection waiting for someone to help me. I walked in at 1:29 and was basically laughed at by a heavy older man behind the counter. I'm not sure why the power trip is so necessary these days but it's disgusting. Zero consideration, for me, my baby, our situation. I would leave zero stars if I could.It's now 2:01 and they're still closed! I'm a minute early and you tell me no- now you're a minute late and it's like deal because I'm at your mercy. Sickening
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September 2022 by Jamil Khan
Nice staff and good variety stuff.
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August 2022 by Ollie Priestley
It was good. I went early and the pharmacist was great as usual.
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May 2021 by Mihail
They don't do document printing. Only photo.
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January 2021 by Krissi D.
Tbh, this CVS is closet to me, so I shop here OFTEN. Staff is clueless and has no clue what is going on in real life and in general, lmao. Whenever I have a question or a return and have to deal with the front staff, I totally feel like I'm in the twilight zone. They are very nice people at front check out, just not too bright. The pharmacy staff(except for the male pharmacist, he's amazing!!!!) is Absolutely rude and in personable. They have absolutely no common courtesy and no personalities. Not anyone I wanna deal With in a day if I don't have to. Just go out of their way to be like extra rude and grumpy.
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January 2020 by Kim S.
Very very very rude check out experience with a employee. Now I know why I always do self check out.
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January 2020 by Anne D.
A horribly inefficient pharmacy. In Amherst, with the exception of Walmart and Stop & Shop, theonly pharmacies are CVS. I am shocked at how poorly managed this pharmacy is... And pretty much at all locations. They are always understaffed. I'm sure it's difficult to anticipate when there will be rushes in the store. But honestly, couldn't they figure out how to put redundant staff to work doing other things in the store during unexpected slow times? Also, the CVS on N. Pleasant St. in Amherst has over 30 parking spaces in the back specifically for Cvs Pharmacy shoppers. Yet just about every single time I go there all the spaces are taken up. And when I go into the store, with the exception of staff, there are two people in the store! When I inquired at the pharmacy about the situation, I was told that they were aware and there have been many complaints but people just park there and then goshopping around town and that there was nothing they could do to monitor it. They didn't have the resources to monitor it. Why do they bother having the spaces if no one can ever park there.?!CVS should just suck it up and figure out what to do about that for the convenience of their customers.! As many people have commented, the receipts there are utterly ridiculous and there is no reason why the receipts can't be put "on your card" instead of handing you this waste of trees every single time you go there. Who really uses these coupons? Their computer system is also a disaster... Frequently calling your home to tell you that there are multiple prescriptions ready just to go there and find out there are no prescriptions ready. Perhaps due to the understaffing of the pharmacy, the staff can be pretty abrupt. I'm changing my pharmacy to any other place I can find. Cvs Pharmacy also donates greatly to the Trump campaign. Another reason not to have anything to do with them. If you're a big Trump fan then I invite you to enjoy your visits to Cvs Pharmacy.
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October 2019 by Shrekweather F.
sometimes im lonely and like to walk to my local cvs and buy some long receipts. i then take them home and let my cat shred them and eat them. i could give 5 stars on like how amazing cvs is but honestly its' like a 2/5. their self serve checkout could improve by letting me leave without paying but i guess thats unreasonable to ask for?? ok
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September 2019 by Andrew O.
Zero stars. The rudest most unprofessional pharmacy staff I've ever encountered. I'm in disbelief that I call in about medication that I require for my daily survival and I'm dismissed completely with no explanation whatsoever. Absolutely disgusting customer service.
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July 2019 by Bob T.
A decent enough pharmacy, what has us in here most of the time is that it's the largest convenience store in the center of town, and in short walking distance to our home. However: those 10 PM hours? Don't believe it. Starting at 9:30, they shut down the registers (I'm given to understand because the company is too cheap to pay their managers that extra 15 minutes to count the cashboxes after closing). This has the unfortunate result of people clustering around the self-serve checkout kiosks, which are horribly programmed and constantly glitching, and the ludicrous effect of store employees hovering around the stations clearing the freezeups. I'd strongly advise late night traffic to head for the 24-hr Cumbies on College St, or the Amherst Convenience at the end of Triangle St ... or heck, the Hadley Stop & Shop is open until midnight.
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April 2019 by Trinh V.
Overall, this pharmacy has everything that a regular CVS would normally have. There's no big qualms about it - it looks clean, all of the items were fully stocked, there's private parking lot in the back, the cashiers work fast. The only other thing I can comment on is the customer service. Though I personally have not interacted with any of the staff there, I have overheard a pharmacist hastily and sternly ask a customers to cash out in the front because the pharmacy section was closing. I don't think there's anything wrong with asking a customer to move to the front if you're closing a section but I feel as though they could have definitely asked a lot nicer than that. Otherwise, CVS checks all of the points for me in terms of cleanliness and convenience. Perhaps customer service not so much. Price wise, expect to pay $1-$2 extra for everything that you could regularly get at the Target or Walmart down the street.
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October 2017 by Knumzcul Thirteen
Very high prices. Online photo purchase did not go through to store. Friendly staff.
