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November 2023 by Mantee S.
I just wanted to get my prescription filled but I had to wait 2 weeks of the cvs sending messages to my doctors telling them that the order was wrong but then when I call my doctor they say that they sent the correct order and cvs pharmacy has been reading it wrong this whole time. The confusion was the amount of gel vs the amount of medication in the gel but that is a simple conversion that any pharmacist should be able to do. These pharmacists must have never taken a chemistry class because that is a simple conversion, even I could do it.
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May 2023 by Alice T.
I would give 0 stars If there's an option. The lady for prescription pick up is very rude. She sounds annoyed when I asked her questions about my prescription and shout to me when she didn't hear my questions clearly. Truly disgusting.
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January 2023 by Allison Johnson
They close the pharmacy for lunch, so good luck if you arrive at the wrong time
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December 2022 by Anna F.
The minute clinic is terrible. I opted to go here to get wax cleaned from my ears instead of my doctor because I thought it would be faster. Instead I was met with an incredibly rude nurse practioner who first questioned why I thought my ears had wax in them (uh because my ears feel clogged?) and then told me my heart rate/BP were too high for her to do the procedure, even though she confirmed that I did have build up in my ears. She then accused me of not caring about the high heart rate/BP when this is not the first time it's happened for me and I work closely with my doctor on these matters. I'm not just sitting around pretending it's no big deal like she seemed to accuse me of doing. Why would I let a random nurse practitioner in a CVS push me around and freak me out? When I work with way more competent and caring doctors. I wanted to be like you are causing my heart rate to spike right now! Then she charged me $99 after totally wasting my time. I told her that and she was not pleased, but you know what, c'est la vie, if you gave a s*** about actually helping people, you wouldn't have been as rude and condescending as you were. I will not return here. I suggest going to your doctor or an urgent care before you go here to do anything.
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April 2022 by Rachell S.
Dont go in this store . There's a sick alcoholic manager named Tim who yells at you because he's angry at his husband . He takes his s*** out on random customers . Stay away
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July 2021 by Lisa O.
It makes no sense that this CVS is rated so low at this the end of July 2021. The manager is intelligent and fully involved, so if problems were brought to his attention, they would have been remedied. The workers are kind, attentive, and vigilant about caring for their customer. If you haven't used this CVS location in awhile; try them again. For goodness sakes, don't let disgruntled patrons ruin a good business; bring back the compassionate spirit of exchange that made our country great.
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January 2021 by Dave S.
There's a very crazy angry manager who runs this place who follows certain customers around the store. He should not be working in this capacity at a drugstore that needs to be mindful of the customers who need to get their prescriptions filled. Several umass students have complained about Tim the manager and I believe he's going to lose his job soon .
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January 2021 by Dan H.
This is a review for the store as opposed to the pharmacy. I have been in several times to make Christmas cards as well as print photo's and other shopping needs. I have found everyone, especially Tim to be very helpful, patient and informative. As I worked on these projects, I also observed him interacting with other customers, employees and even a vendor. He was so kind, recognizing when he needed to step in to assist to move the cashiers line faster, helping unload a truck in the back and making sure that everything is orderly and efficient. You see his supportive nature with fellow staff and the culture of kindness begins with him and his team emulating him. I have shopped here many times and worked on picture projects for several years, so I base my long overdue accommodations after multiple visits. Thank you Tim and all of the staff here at CVS. We all need your simple acts of kindness, especially during this global pandemic.
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September 2020 by Rochelle F.
My doctor called 24 hours in advance to refill my prescription. I called the following day to check if it's ready for pick up, and the person I spoke with at their pharmacy, said it'll be ready in an hour. I showed up 3 hours after the conversation I had, and the Asian guy at the window asked me to come back after 20 minutes, throwing some attitude. He said they're still refilling prescription since August 31st. I came back after 20 minutes and the pharmacist said they don't have it in stock. What a waste of time. It shows how incompetent these people are at their pharmacy. They could have at least let me know the first time I was at their drive-thru, that they don't have it at all instead of asking me to come back.
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September 2020 by Rachel M.
Absolutely terrible. Tried getting ahold of the pharmacy 4 different times and each time waited a half hour before I gave up and hung up. Absolutely ridiculous and completely unprofessional. All I needed was to transfer a prescription and no one can even bother to pick up the phone. Didn't realize it was so hard to do their jobs.
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December 2019 by Douglas B.
I went to the cvs store to buy Benadryl, while cashing out I was greeted with attitude. I asked for A bag for my purchase and my items were thrown in The bag . This is unacceptable behavior for customer service. They need to be retrained.
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October 2019 by Caroline P.
The pharmacy is extremely busy due to the huge volume of customers. The drive thru around 5:00 p.m. is especially busy because everyone wants to pick up their scripts on the way home. If you are able to go at a different time, or on the weekend, you'll have a much better experience. Most staff can be very helpful and polite.
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March 2019 by Beth J.
I have to use this pharmacy for some medications because of my insurance. However, to echo what other reviewers say, the pharmacy staff is generally very unfriendly. It is rare to be greeted with a smile; sometimes you don't even get a verbal greeting at all but just a grunt or a glance up when you approach the counter. There are many people behind the counter bustling about but they don't seem to like each other much as they seem to snap at each other. I dread going here! I'll give it two stars only because they USUALLY have gotten my prescription right (but not always).
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July 2018 by Meredith P.
This is one of the worse CVS pharmacies I've ever visited. I visited the pharmacy around noon on July 21, 2018 to get some cream recommendations for a rash on my hands. The female pharmacist on duty was unhelpful, nonchalant and incredibly rude. In the three minutes or so of the conversation she recommended nothing for the rash and just gave vague answers like there are so many rash ointments out there if hydrocortisone isn't working then I'm not sure what to tell you.
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July 2018 by Patricia K.
This CVS is way understaffed. Long wait times in pharmacy . Second time in today for pharmacy needs and staff are courteous and professional but way overworked. Phone wait times for pharmacy keep saying six calls are backed up and there are constantly ten or more people waiting in line. CVS value your consumer and staff the pharmacy appropriately for the volume of business it does!
