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January 2024 by David Katz
The pharmacy in the CVS on University Drive in Amherst is incredibly rude and unhelpful. My wife and I, unfortunately, need to use this pharmacy for our son's formula (he has a milk allergy and we can't get the formula he needs elsewhere). They have, on multiple occasions, miscalculated the amount of formula he should get. When we call them, they sometimes preemptively start yelling at us, as though we had been fighting with them or arbitrarily causing them trouble. I understand that their job can be frustrating, but not yelling at customers is a fairly baseline professional standard.
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December 2023 by Erik Lavigne
I work for a local doctor's office and often have to call this pharmacy to clarify/fix prescriptions. Today I spoke with Hussein in the pharmacy and he was far and away the most helpful tech/pharmacist I have ever spoken with. Not only was he very pleasant over the phone but he was very good at his job and went above and beyond to help!
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December 2023 by eden
the pharmacy doesn't really care about your problems. they're cold to you and don't answer your questions. not only that but their number takes forever to reach a person. y'all cannot be that busy i've been in your empty store many times. lazy and unprofessional pharmacists... probably not paid enough or something.judging by the other comments this isn't an isolated or rare experience. fix your store, jesus
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November 2023 by Mantee S.
I just wanted to get my prescription filled but I had to wait 2 weeks of the cvs sending messages to my doctors telling them that the order was wrong but then when I call my doctor they say that they sent the correct order and cvs pharmacy has been reading it wrong this whole time. The confusion was the amount of gel vs the amount of medication in the gel but that is a simple conversion that any pharmacist should be able to do. These pharmacists must have never taken a chemistry class because that is a simple conversion, even I could do it.
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July 2023 by Lydia Reid
Absolutely miserable store manager. Tim was extremely unhelpful and when I attempted to ask him questions he brushed me off. Unhelpful, rude, and downright mean. I come here to try and pick up necessities but I will be changing that! Don't come here
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May 2023 by Alice T.
I would give 0 stars If there's an option. The lady for prescription pick up is very rude. She sounds annoyed when I asked her questions about my prescription and shout to me when she didn't hear my questions clearly. Truly disgusting.
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March 2023 by Charlie Petersen
Overall a fantastic experience at the minute clinic. I went in expecting just an ear cleaning, but instead made a friend along the way. Not only that I got my blood pressure, temperature, and heart rate taken as well. The nurse, Emily, who did the procedure was careful and meticulous, making sure I did not feel any pain. There was never a moment of discomfort. After everything was done she sent me on my way, back into the world with a brand new set of ears. Thanks Emily!
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December 2022 by Anna F.
The minute clinic is terrible. I opted to go here to get wax cleaned from my ears instead of my doctor because I thought it would be faster. Instead I was met with an incredibly rude nurse practioner who first questioned why I thought my ears had wax in them (uh because my ears feel clogged?) and then told me my heart rate/BP were too high for her to do the procedure, even though she confirmed that I did have build up in my ears. She then accused me of not caring about the high heart rate/BP when this is not the first time it's happened for me and I work closely with my doctor on these matters. I'm not just sitting around pretending it's no big deal like she seemed to accuse me of doing. Why would I let a random nurse practitioner in a CVS push me around and freak me out? When I work with way more competent and caring doctors. I wanted to be like you are causing my heart rate to spike right now! Then she charged me $99 after totally wasting my time. I told her that and she was not pleased, but you know what, c'est la vie, if you gave a s*** about actually helping people, you wouldn't have been as rude and condescending as you were. I will not return here. I suggest going to your doctor or an urgent care before you go here to do anything.
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November 2022 by LA Wood
Pharmacist is hostile, refused to call MD office for Medication Error, threw out my medication without notifying me and retaliated agsinst me. Horrible and untrustworty place.bl
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September 2022 by Sherry Woods
As someone who fills a *lot* of prescriptions, I have to interact with the pharmacy quite often. The staff here are always polite and I feel like I'm in good hands with the pharmacists, who always find time to speak with me about interactions and side effects (even though I know they are often low on staff). Several of my medications have interactions, or make others less effective, and they always check to make sure I know about this at pick-up, even with ones I've been taking for awhile. Whenever a medication change happens, they carefully review it with me to ensure the correct prescriptions and doses are being filled or placed on hold while I trial something new. The drive-thru can certainly get backed up, but I keep my prescriptions at this location because I feel better knowing that the pharmacists are thorough and care about the safety and comfort of customers.
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August 2022 by Charles Riley
Pharmacy staff so snarky… should have more patience for the ill for goodness sake. Our health is obviously not at our best when we’re at the pharmacy. The last thing I needed was a condescending clerk pushing me thru a line.
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July 2022 by Ben J
This is the worst cvs I been to. And I been to CvS’s in the worst area or Springfield & they were more professional. The pharmacist & store manager Tim are extremely condescending & rude. I was moving out of state & was just trying to get my medicine possibly refilled earlier so I’d have time to find new health insurance & a doctor. My health insurance told me to ask the pharmacist to call them & ask for the request to refill my prescription early & she straight up said no she won’t call because she knows they’re gonna say no. I just asked if she could at least try & she said no again & got annoyed & hung up on me. Mind you this is medication I need or I can be in serious danger if I skip doses. When I called and asked to speak to the manager , he instantly got on the phone defending the pharmacist & wouldn’t even let me speak & say my side without constantly interrupting me. When I asked him If he could let me finish speaking , he also hung up on me. Tim you’re a low life & so is that pharmacist. She should see a psychiatrist because she clearly has no sympathy for people who need medication.
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June 2022 by Juan Carlos
Worst customer service ever. They told me the pharmacy is closed at 12:30-1:00 and it was 12:28, so it was not event the closing time strictly speaking.
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April 2022 by Jillianne Smith
So unorganized. I have never had so much trouble getting an rx in my life. Don’t go here.
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April 2022 by Rachell S.
Dont go in this store . There's a sick alcoholic manager named Tim who yells at you because he's angry at his husband . He takes his s*** out on random customers . Stay away