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November 2023 by Dom Sondrini
Excellent communication and final product. The left side of our vehicle was hit by a tractor trailer. Dropped off Sunday 11/5, ready for pick up Wednesday 11/15.
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October 2023 by Kaii Beno
I went here today for inquiries and was treated extremely rude by the older burnette women working at the desk . She spoke to me as if I was an annoyance. I asked her. A question and she very rudely said the sign right in front of your face says this", which I get , but don't talk to me like that. If youre working in costumer service the skills go a long way.
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October 2023 by sarah rose
Kristian at the desk is the sweetest most helpful person. She gave me all the information and instructions I needed. Such a force of good when I’m dealing with such a stressful car situation. I’d recommend Fort Hill to anyone. Nice people.
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September 2023 by Julian V.
Great service, and good work. They made it very easy to go through my company's insurance (since the damage was done at work), while the other shop I went to first made it sound like my work's insurance wouldn't cover it all, but they made it all happen very easily.
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September 2023 by Brian Nguyen
scum bags. takes advantage of people who dont know much about cars. my friend went in to get bumper reattached, just the little plastic connectors needed replacing, quoted $2400. Parts can be bought online for her for under $15 and it can be installed in under an hour. said that they wont do the job unless they also did an $800 paint job. scum of the earth. just go to another mechanic and ask a quote and youll see these people are scum bags
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August 2023 by Jess Barnes
My car went in for repair after I was rear ended. The staff showed great care in getting my car fixed right and worked well with my insurance. They even gave my car a clean before giving it back to me, definitely leaving it better than it arrived to them. Overall happy with my experience!Services: Auto body & trim repair
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August 2023 by DJ Campbell
Thank you Christian and Andrew!! You made my experience with getting my car repaired easy. Your wise and thoughtful customer service, allowed me to have an efficient, seamless and stress free experience with navigating the whole experience of getting my car repaired. Thank You!Services: Auto body & trim repair
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August 2023 by Bona Lee
My parents recently dropped off their 2020 Honda Pilot to be fixed after a stranger hit their parked car and left a massive dent in the driver's side door. While we appreciate receiving the car back fully repaired, the issues that arose from the people working within Fort Hill Collision Services were unacceptable.My mother and father both do not speak English as their first language and are Korean -- the front desk lady was rude and disrespectful to my mother on multiple occasions, on the phone and in person when she stopped by to see how the progress was coming along. My parents run a business in downtown Amherst as well, they need their car to get food and inventory for our restaurant and the repairs were taking weeks longer than estimated. My mother tried to kindly ask about updates on the car, when it was due to be finished, and she was met with hostility and an extremely rude front desk woman -- not sure what her name is but she answers the phones and deals with people who walk in.I would appreciate it if Fort Hill Collision Services was more aware of how their micro-aggressions towards people who do not speak perfect/fluent English can be so damaging and disheartening. All this is said with my mother also letting me know that the front desk lady later apologized to her for being rude -- she blamed it on a bad and stressful day which I can understand but I will not condone my parents being made to feel uncomfortable in any setting where they are paying customers trying to go about their daily duties. Getting hostile and angry with a customer just because they do not speak flawless English is beyond unacceptable and we will not be returning.
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July 2023 by Rebecca Stewart
I had my SUV fixed here twice within the year as it got hit twice while parked. Jarek the manager not only fixed my SUV and the work is amazing but he also helped with the back and fourth w/the insurance company, who was being pushy. Great work and great communication.Service: Auto body & trim repair
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July 2023 by Zack Grandmont
I had a project I was doing, I spoke with Jarek about helping me finish it up and it came looking brand new I would recommend Fort Hill Collision to anyone looking to have body work done
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July 2023 by Naomi Desilets
Great experience and will be coming back for all my future car needs!They were really helpful, communicative, and the work was done super fast! Plus it was convenient to have Enterprise right next door.
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July 2023 by Klaudia Ankier
Super service, communication A++. My Jetta looks better now then when I got it!Kristian in office made process pleasant and accurate. Rest of the crew did their work in spectacular fashion! Thanks so much Fort Hill!I highly recommend!
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April 2023 by Cici Crane
I wanted to get a dent tapped out, I said I didn’t want to spend a lot of money and don’t need it to look perfect, they told me I had to put $50 down to get an estimate. My car was right outside I asked what they thought and they said I needed an estimate. I figured the work wouldn’t be too expensive so the $50 would go towards it. After two minutes I got a quote for $1400 dollars and that they would have to replace the piece and wouldn’t tap it out. They told me they don’t do that sort of thing and only do complete repairs and took my $50.
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March 2023 by Melissa Ingersoll
I had a tree fall on my car. I worked with the insurance company and got the car towed to Fort Hill Collision. Was told it would take at least a month. The process was seamless between the insurance company and Fort Hill. The car was ready in just over a month. The car looked brand new. They did a great job fixing it and having it ready in a timely manner. Will go back if ever needed.Service: Auto body & trim repair
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March 2023 by Dominic G.
I didn't even get to bring my car in. The woman who picked up the phone was so rude and interrupted me in a super nasty tone. I would never recommend even wasting your time calling this place.