MoneyGram

Most Recent Comments

• November 2022 by Michelle K.
  I'm writing this to, hopefully, prevent anyone else from going through the three hours of torture that I went through with cvs. Trying to talk to an actual person on the phone took over 20 minutes. The pharmacist, or likely a tech, couldn't have been more useless and had no interest in trying to help. After passing me off to Minute Clinic, the rest of the nightmare ensued. Briefly, this was my experience:- birthdate was repeatedly not recognized - difficulty getting through the prompts to speak to a person- cut off, or hung up on, three times- spoke to seven different customer service reps- only one of them was knowledgeable and helpful- one other showed empathy, but didn't have a solution- all other reps were arrogant, rude and frankly, ignorant about their job- reps refused to connect me to a supervisor ( Do they even know what customer service means?)Friends, GO TO ANOTHER PHARMACY. Save yourself from that kind of torture. It probably shaved 5 years off of my life.
• September 2022 by Jack S.
  This review applies primarily to the pharmacy since I do not have much experience with the rest of the store.The pharmacy provides excellent service on the filling of prescriptions. They are always absolutely correct (thank heaven!) and on time. It's amazing that they can keep up with the volume of prescriptions they fill each and every day. They are always in a good mood, despite how busy they are; Joanna and George come to mind as well as the Asian pharmacist (sorry I don't know her name!). But everyone behind the pharmacy counter deserves credit for a job well done. Filling prescriptions is a very responsible job and they all do it expertly.
• July 2022 by Julia B.
  Waiting an hour for my minute clinic appointment that never happened because the pharmacist kept telling me to wait even though my name was never on the list after I had checked in to the stupid kiosk that they told me was all set told me to keep waiting until someone came out of the minute clinic door Would give a -4 if i could
• March 2022 by Sarah P.
  Kind and helpful staff! Nice big 24/7 store and pharmacy. Good selection and prices are fair especially with coupons.
• December 2021 by Ashleigh S.
  Wow. Guess I should have read the reviews before trying to get some help here. Did you know they allow people to purchase up to SIX at-home Covid tests at a time? Called and spoke to LEAH. I wanted to make sure the stock was accurate on the CVS app. Me: "hello, just want to make sure you do have the Binax now Covid test kits in stock. It is saying you do online." Leah: "yes we do, but it's a different brand and it's limited stock." Me: "ok, so if I come in right now I can get one?" Leah: "no, we don't have any." Me: "but you just said you had some." Leah: "yeah we have limited stock" Me: "oooook... I can be there in 10 minutes would you mind putting one aside for me?" Leah; "no I can't do that." Me: "my grandmothers very sick I would really appreciate if you could put one aside for me." Leah; "no" So I hung up and rushed over there. Wouldn't you know it as soon as I walked in Leah looked at me with a condescending smirk on her face and when I told her I was there for the Covid home kits she says, "we just ran out." I wouldn't be surprised if she took all of them and hid them behind the counter. I then asked if she could please find out where I can get one. She says, "we're all out in the whole district." Not sure how she knows that by just looking at me and not actually making any calls or doing some research for me. This is not a joke and not something to be taking so lightly. I am absolutely disgusted by Leah and her lack of empathy and customer service. Zero stars.
• January 2021 by Vickeisha I.
  I Went in yesterday 1/9/2021 at 12:39 am and I had the worse experience, I drove 20 minutes with a swollen face, ears and throat trying to find a CVS because I was having an allergic reaction, I could barely breathe. I went straight inside and spoke to the pharmacist, she saw me unable to breathe and immediately helped me and gave me Benadryl. As I walked to the Refrigerator to get water, an African American lady approached me extremely hostile because I opened a bottle of water that I was going to purchase along with the Benadryl, I took a sip of water and immediately put my mask back up. She immediately screamed and said "you have Covid and are speeding it all over the store" (Please be aware I had my mask on) She then said in a loud tone and extremely angry "you are a Thug and are stealing" I told her I was having an allergic reaction and I was on my way to pay for the items, she stated " I don't give a Dam Iam calling the police" I again and again I could not breathe and have every intention to pay for the item, She then Said "NO! because I am the supervisor and I am not going to ring it up for you" She continued to scream as I walked away from her, to the back of the store and had the pharmacist ring up my items. I walked out the store as I saw her on the phone with the police and when I walked out they were arriving, I left without speaking to them, as I did nothing wrong. However CVS should not have a person with no morals or common sense working at a pharmacy, as to these types of situations can happen, Imagine it was a Child that was unable to breathe. All she needed to say was hey Lets go pay for the items and please keep your mask on. She was not understanding, degrading me and calling me names. She could have cost me my life. I called the store to get her name and Several employees refused to give me her name so I can report the incident. I will reach out to corporate and Fox 25 News to do further investigation on this kind of treatment during an emergency situation, which she failed to asses properly. Thank God for the Pharmacist on duty, or I would have not made it.
• November 2020 by Maria L.
  I went to pick up a prescription at the pharmacy at 7:00am prior to going to work. The customer in front of me had a cart of groceries. The pharmacist should have informed the customer to check out in the front of the store where there wasn't anyone waiting in line. It wasn't a few items. The customer had 2 full brown bags of groceries. I understand why people would opt to go to Amazon prime for prescriptions.
• September 2020 by John W.
  I want to schedule a flu shot. It is unbelievable that this isn't right at the top of the page. You already have all my information because I got one here last year. One I figured out that I was on Yelp, and got to the real Cvs site. It was easy to schedule, but there still is no indication when it is complete.
• May 2020 by Carl S.
  Hit or miss. Beauty IRL is always a hit. Make sure you talk to TJ he is the best around! Front store - If you come here regularly make sure you remember who's rude and who's willing to help you because some of the employees are consistently ignorant with customers on a daily business but the few that will help you are definitely going the extra mile!
• February 2020 by Phyllis A.
  Just met TJ @ CVS Andover. He is an ABSOLUTE Wealth of information in their cosmetics/skin care area! He knew so much about all of the different product lines including which line was stronger in the base of their colors to which were or were not cruelty free. This particular CVS's skin care area makes you feel like you are in an Ulta! Definitely stop by and see TJ if you're looking for cosmetic recommendations or skin care that will work best for your skin!!
• January 2020 by Brandon K.
  Out of all the CVS locations in this area, this is BY FAR the best location around. It's huge inside, has two entrances (with parking out back), a complete and full beauty counter, is open 24/7 (both the pharmacy and store), and is super well merchandised. Managers here are accustomed to having customers come first, and satisfaction being at the forefront, which is greatly appreciated. The store is better than many others since it is larger and has a therefore has a wider variety in all departments. The staff here go above and beyond to help their customers. They are actually friendly about assisting their customers as well (which is NOT the case at either of the North Andover locations). Plus, the BeautyIRL is really cool for any of the ladies interested in beauty stuff. It's quite extensive for a pharmacy, and special for CVS.... only five CVS locations have it! Seasonal section is also always overflowing with great clearance prices. Summer stuff was all 75% off last week... only 50% off at a few of the other nearby stores. Very pleased and would highly suggest this location! 5 stars.
• December 2019 by Joh. W.
  I've blasted CVS - Andover with previous reviews. I've been generous with a "2" star rating. Dropped in today due to my needing to return an item. I'd purchased...well should I say I had made an impulsive purchase of a lipstick. I'd had it for a week or so before I opened it only to see it has been either used or tampered with. So, being that I had time today I brought it back. Whatever happened to " cheerfully refunding your purchase?" Susan - the customer service person at the register was either in a foul mood from maybe shoveling snow? A not so great cup of coffee? ..or just plain nasty? I don't care. I was treated as if it was a HUGE imposition to do the transaction... Treated in an absolute condescending manner. I was also told that the item was frozen... Really? It's only 20 degrees at best outside and said tampered with/ opened item was in my car in it's packaging. Oh, and what is ever a problem when a customer actually has a receipt for said item? Im by no means a violant person, but with this ridiculous nonsense I felt like be hurling it across the store. I couldn't wait to get out of there! I've reviewed the store before as yelpers may know. It's just never been good.... Okay, so I've made up my mind this time....... I need to make a promise to myself that I will do whatever it takes NOT to shop at this location again!
• April 2019 by Paul A.
  Be careful if you get prescriptions at 68 Main St in Andover. I got a prescription there for Ambian but they typed on the label that it was for Anxiety. They got so many things wrong that I know go to Walgreens and they get it all right and make it a pleasure to deal with them
• March 2018 by Wendy B.
  If it were possible, I would choose -1. This pharmacy used to be a good pharmacy and a friendly pharmacy. Generally speaking the associates are friendly. There is one who I encounter early in the mornings who is rude beyond compare however. The pharmacy associates are nice. However, the pharmacy itself is lacking. I had a medication which although filled correctly had instructions attached for a completely separate medication which was completely different in terms of dosage and usage, e.g. not a generic version of the same -- a different med. I called the pharmacy. The pharamacist immediately took an attitude, telling me he inspected everything that goes out and therefore I must have the correct medication, just the incorrect instructions, e.g. he couldn't be wrong. "Just the incorrect instructions"? That term speaks loudly enough. I won't talk about how condescending he was. When I returned to the pharmacy to have him check, he quite slyly slid the evidence of the mistake off the counter (I had brought in the instructions to prove a point.) and slipped it in his pocket. I saw this but I wasn't in the mood for a fight. You have to choose your battles. Fast forward a couple months. Then I had to get asthma medication. When I showed up they informed me that since their power had been down last Thursday, they received no prescriptions that day and were completely unable to have them resent, that I would have to go back to my doctor to ask that it be resent. I'm sorry but in this day and age if your corporate system can't recover from an energy outage and your business is patient care, you are in the wrong business or you need a new IT department. Next, I did get the prescription resent, but they only filled half of it. Now they are calling my phone telling me it's time to refill a prescription which is really off because I don't have any prescriptions to refill. Now I have to take time out of my day to find their real phone number and call them to find out what it is they are calling me about and if it is the prescription I have been waiting for which shouldn't be that hard since it's just a nasal spray. I am going to switch pharmacies. Run.