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February 2024 by Stephen Boynton
Santander has gone downhill big-time. I've been banking here for my business for years. I intend to take my business elsewhere in the near future. Too slow, too many fees.
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February 2024 by Robert Caggiano
Too slow. Under staffed. Transactions are way too complicated at the teller window. Makes everyday banking a long and painful experience. Go to the Reading Branch. A much nicer experience there.
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October 2023 by Moses Fumero
Bad experience. Little lady older lady. There was very rude. Couldn't handle stress. The poor young man that was helping me out. I felt bad for him. We just walked out never again in that area
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May 2023 by B. Gibson
I've been going to this bank for more than a decade, and there has been a discernable decline in quality. Today I had to wait 15 minutes to deposit a check because they did not have any tellers. Not recommended.
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October 2019 by F C.
Very convenient, for simple transactions! Nothing complicated like international transfers or checks and you will be fine.
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January 2019 by Henry Lebensbaum
Been going there for many years. Generally the service has ranged over the years. Usually, the staff has tried despite obstacles. Shifts in staff is a mixed blessing, but more good than bad.
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September 2018 by Vanessa Ho
We came to Santander bank on a Saturday to do a simple task and waited for over an hour and a half for them to finish with one customer ahead of us. They didn't give us accurate estimates of how long it would take. I highly recommend going somewhere else.
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November 2017 by Victoria W.
I am just going to enclose a complaint I am sending to the branch: I deposited a Canadian check for about $2200 Canadian dollars at the teller. I was not told about any fees or additional information and my international check was just taken and processed. I researched on the Santander website that $200 will be made available after 1-2 business days and I checked my mobile banking app which said I did have this additional $200 available so I made an online purchase for around $190. A day or two later I opened my mobile banking app to see if my check cleared and I was at negative $500 or so with one overdraft fee. I called customer services to inquire what this was from and the representative told me that the $200 is only available from an ATM and not for online purchases which is why I got the first overdraft fee and the $500 fee needs to be resolved by my branch since at the time I did not know about any fees, etc. I asked if there would be any additional charges to which I was told that my check would clear by the end of the business day so my balance will be positive and there would be no more additional charges. My check only cleared after the business day and I received two additional overdraft fees. These are just the technicalities but when I then called my branch bank about this, my frustrating experiences began. I was told multiple times that I would be called back to have this resolved and I was never called back and I had to call multiple times. I was then told to call customer service which I already had and when I explained this they just told me to call again. I spend 30 or so additional minutes calling the line just to be told that this was a matter to be sorted out at the branch. I called the branch that day and they said they would again look into it and would call me back, which they did not. It wasn't until I called the next day that they explained to me that this was the fee and transfer rate for processing international checks, which they did not explain to me the numerous other times I've called over this simple matter. Then I was told that this was a mistake because the charges should only occur as the check is cleared or after the check is cleared. Upon coming into the actual bank to resolve this, I expected a quick visit to just get my two overdraft fees removed, however, I was talked to in an incredibly condescending manner and told that I should be more aware of my spending habits. I've never had an overdraft fee before and never had an issue with this bank so I felt disrespected based off of my age and appearance since I am a college student. The issues at hand are first and foremost, my account was charged for the processing of the check at an inappropriate time which resulted in 2 overdraft fees. The members of the branch kept belaboring the point of the first overdraft fee which I already explained to them had been resolved with customer services and this was not relevant to the other fees. To this the manager responded with "Yes, but" and kept interrupting me and tried to force me to take a pamphlet on the matter. When I described to her the issue she asked me where I got this information and when I said the website and customer services, then she didn't say anything. I am extremely disappointed with the services I received since these issues have extended to over a week or two weeks. Then the manager kept trying to tell me where I went wrong and what I could do next time to prevent this which of course is important and useful information but it was presented to me inappropriately and rudely. I consider this inappropriate because I explained the situation to her many times and how ultimately when I went to the teller, the teller did not even tell me there was a different process for international checks so I found it hypocritical that the manager reprimanded me for depositing an international check at the teller, implying that these are all responsibilities that fall solely on me. I believe a business and its customers need to have m
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July 2017 by A A.
The wait is very long. Must take a day off to conduct business here. They have one single customer service and she is overwhelmed . Bank need to have an additional Rep to assist customers. Or ,Santander need to consolidate the two branches In Andover and have a Functioning one.
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March 2014 by Susan Portelance
The Steelers here are so nice
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February 2014 by Susan Portelance
Nice staff avoid business banking lunchtime arounf
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June 2011 by Matthew Ferrara
The senior staff here are wonderful!
