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July 2023 by Dore Penn
I couldn't agree more with other reviewers. I have an Epson all in one that stopped printing black awhile ago. I have another printer that does print black so just used it. I tried to solve the problem myself to no avail. Called around to find some place to fix it and was referred to Collins Office Systems. I happen to live in Arlington and drive by Collins all the time but never thought to go in. Well I'm SO happy I did. As others said, Meti the owner and master repairer is responsive, friendly and a magician for sure. I had the printer back and good as new 1.5 business days after dropping it. The price for the repair was extremely reasonable and the advice about how to avoid this problem in the future was helpful as well. This place is great!!! You can't go wrong by bringing your business here!
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May 2023 by Greg Stone
This business is outstanding. They offer great service and they're very responsive. The owner Meti is friendly too.
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March 2022 by K R.
After calling several printer repair places, I was given an unusually good price by the Collins Office Systems owner, Meti. And this was for a house call to fix my large 6-year old HP Color Laser Jet Pro MFP M477fdw printer. My printer is too large and heavy for me to lift and I was eager to find someone who could come to my house to do the work. Meti ordered the part that was needed and Jerry came to my house to do the work. Jerry could not have been more professional or more pleasant and friendly. It took just a couple of hours or so and he did a perfect job. My printer now functions smoothly and beautifully and I feel as if I have a brand new machine. Throughout the process, both Meti and Jerry treated me thoughtfully and respectfully, and were completely reliable. The final bill was modest and, frankly, an excellent value for superb service. What a find!
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January 2022 by J.J. F.
Both of my printers were out-of-commission—one because of a badly jammed ink cartridge and the other because of a communication problem with my computer. Meti (the owner and expert repair magician) diagnosed and fixed both problems quickly and effectively and at a very reasonable cost. I give him my very highest rating!
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January 2022 by Jeff Kennedy
Good luck trying to find a place in Boston to have a high-end inkjet printer repaired. It took me many calls and hours of searching the internet to find Collins Office Systems. I was looking for a small place specializing in this kind of work – not a corporate office copier business that services high-end office printers – Xerox, etc. So I went to Collins Office Systems with my dried-up Epson Stylus R2880 printer that I feared was done for and they brought it back to life with it now printing as good as when first came out of the box. Kudos and thanks to Collins Office Systems.BTW, turns out they service a full range of copiers, including office copiers, and no doubt they do a great job on these as well. This is a real quality shop that I feel like I can rely on in the future and am happy to recommend to others!
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December 2021 by Allison L.
These guys really know what they are doing and are terrific to do business with. They fixed my old fax over the phone! Great customer service!
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February 2021 by Stephen G.
Meti repaired my Remington Rand Noiseless typewriter when other so called "typewriter service technicians" would not. They did not want to be bothered. Had loose linkage on the M key, stuck Margin Release and a bent type arm. Came out great and works great. Saved from the graveyard. Highly recommended. Great personality too. Give him a try. It's worth the drive.
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June 2020 by Roger W.
This shop is amazing. Real people, with real expertise, who fix your stuff quickly and cost effectively. I brought my HP color laser printer in to them on Tuesday afternoon, had a diagnosis and repair estimate later the same day, and the printer was repaired and done the following day for a very reasonable price. Couldn't be happier than to have discovered this great shop.
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November 2019 by Brian M.
Fixed my Epson p600 with persistent paper jamming. Very friendly, fast, responsive, great service, reasonable pricing, good people.
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January 2018 by M. M.
My fax machine got damaged when I moved. The manufacturer Brother recommended Collins Office Systems. Meti fixed the machine in a few minutes. He was very professional and knowledgeable.
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November 2017 by Meti Lisa
Fax Machine
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October 2017 by Rebecca Y.
Collins Office Systems serviced my Brother MFC-8840D printer three times over the course of many years. Each time they did a terrific job. The last two times they made a service call to my home office. Victor was prompt, efficient, very pleasant and helpful, and is clearly highly experienced. When I had to reschedule due to a pet emergency, he even asked how the pet was when he made the service call. Even though it wound up not being worth it to repair the printer this last time (after 192,849 prints!), Victor was great about thoroughly explaining all my options. They are extremely reasonably priced and very professional. I highly recommend them!
