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November 2023 by Dan H.
Issue arose with being unable to charge my Bolt for several days. They made time on the next service day for me to drop the vehicle off for them to assess the issue. Car needed a reboot and then they fully charged her up for me-- at no charge.
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October 2023 by Ebony E.
I went to Mirak because I had an older car and I thought getting it serviced at a dealership would just make more sense for diagnosis and parts. Unfortunately,the cost of the work was not worth it. So I decided to sell my Chevy to Mirak.They offered me the cost of the repairs, $1000. Fair enough. This car had been a headache for 3 years now. Time to get rid of it.I went back a second time to sign over the title and pick up my check. Even made an appointment which I confirmed over text. Then when I arrived, I was told a second signer would be needed, BUT was not on site. Then why am I here? Why did I make an appointment? I was told they could get the check signed and deliver it to me. Great!Then the next day, I'm told I didn't sign the back of the title. I only signed the front because that was all I was asked to do, by the used car sales manager. Also, I've never sold a car before.The following day I'm informed check #3 is ready but they can't deliver it until Saturday, or I could come in. I go in for a third time because I want this over with.In short: the employees were nice enough but seemed unorganized and not interested in their jobs in the showroom. The employees in the service area were nice and professional, but seemed stressed and rushed. Both operations clearly need changes/ improvements from the top down.The auto industry has the reputation it has earned.
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October 2023 by M B.
Didn't buy from them but I was very pleased with their phone communication. Gave me straight answers and straight pricing which is rare in this business.
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September 2023 by C K.
Had a service recall on my car which I needed to drop it off for the day to be updated. After scheduling the appointment a month out based on their availability, they didn't even do the work needed. I changed my work schedule and day in order for this to be done. Car was dropped off before 9am and went to pick it up after 5pm. I called beforehand and asked if my car was ready, the guy said ya but he didn't even bother asking my name so how did he know? Whatever Great, I show up to be told they didn't even get to my car? It's been there all day? I need my car for work and I cant be taking more time off after I rescheduled my day for the actual appointment. "It would only take 30 minutes". Okay that couldn't have been done within the 8 HOURS I had to leave it there already? Guy in the back had no problem opening his mouth about the hours they're open when I said my work hours and trying to have me work around them again. Since has all that to say then actually get the work done when scheduled. What a wasted day and loss of money on my end figuring out transportation for the day. Unacceptable service place.
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September 2023 by Peter M.
I brought the car in for its quarterly service. Job was completed timely while I waited. All service requested was done.
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September 2023 by Eduardo S.
Brett was awesome. So personable and funny. Great guy. My truck was taken care of real well. Brett couldnt of made it more easier. Thanks Eddie.
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August 2023 by Jennifer G.
Seriously the most ridiculous place to buy an EV. Would I ever shop there again-- NOPE. Would I recommend-- NOPE. Is the story ridiculous-- Absolutely!Ordering our Bolt sight unseen with a six month wait was to be expected given the demand. Getting a good news call that it had arrived 3 months early seemed great-- until we were told if we didn't pick up immediately, we would lose our car! (Al was especially unpleasant in that encounter and threw his colleague Oshane under the bus in the process). They're closed evenings and sundays. Lovely work hours for their team but surely there's someone in all of Boston willing to work longer hours so that pick up is more convenient. As new EV owners we had lots of questions. Not one was answered. When we received a survey from Chevy asking about all the things we should have been told about -- really basic functions -- the answer was No resoundingly for just about everything. When I called back to review with them all the things we weren't told-- that we learned from the survey-- they told us they can't see that survey. Dead end on getting quality information!Regardless of EV or not, we did not receive clear info on what we needed to bring to purchase and close on the car. For example we needed a bank check for our purchsae but were not told in advance, nor were we told the amount needed after our deposit. So this would have required multiple inconvenient visits to Mirak during our work day. To be fair they assume folks are financing so those numbers can change a bit. But you would have thought we were the first people ever to buy a car. We received no check list of what to bring, nothing clarifying how long it would take: just a black box of non-information. Because we were not financing the car, the finance guy who would have told us about service had no use for us. As a result, we left with absolutely no info about the care of an EV. Like it doesnt need oil changes, but it must need something. Tire checks? Electrical system? We have absolutely no idea and we've had it more than six months now. Meanwhile, guess what we receive: reminders to get our oil changed. That's Mirak!The car was delivered to our home because we could not miss more work for another interminable meeting at Mirak. At that time we received no information on how to use the car, which is quite different from a gas car. And the car was not clean and the salesperson's phone was embedded in the sound system. (prob for google maps to be fair). But it was shabby to receive a car that was not clean and had someone else's phone rather than being pristine. (I just dont think Tesla would do that). A few days later when I received a check-in call, I had a bunch of questions and was told I should have asked at drop off. Which was in the middle of my workday and just not possible. I was berated for not asking soon. That was the last contact with my friends at Mirak. Mirak was so not ready to be selling EVs! We had a bunch of questions and got no real answers. I got the classic "little lady" treatment from one of the salesmen who I will never talk to again. That has nothing to do with the EV but it felt like a total time warp. Ironically, the manager, Jessica, was normal, helpful, collaborative. Really nice to work with. But the whole ecosystem was so broken that working with us as if we were in 2023 not 1976 was a big exception and there was no effort to improve systems at all. It was like being in Back to the Future at a car dealership. And not a Delorean. We LOVE the Bolt but the process was nuts and I would not recommend Mirak. In a number of conversations I had some ideas for improvement that would make my life and the lives of other buyers easier, and the total opposition to reimaging any system, approach, communication, how they do what they do, was again like an exercise in futility. It's like they got the memo on work life balance and store hours, but ignored so many other ways to be a functional business. I found myself asking-- how long can this dealershi
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July 2023 by John M.
Being a one time client of Herb Chambers, I took it upon myself to try a more localized dealership sseking more of a personal experience. My instincts were correct and I settled upon a new car at my now go to dealership.(5) stars all around for a pain free non stressed experience.Geese went above and beyond expectations.The McGreeveys
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April 2023 by Daniel V.
05/23/2023 Update: 1. Henry from Mirak called me back after Mirak had emailed to ask me to rate them on another site, and I explained that I was not happy with my service. He gave me his number and said to call him if I had problems in the future. And he explained to me some useful tips going forward. Based on that, I would probably go back to them in the future. Here's what he told me:a) You have to reserve a car in advance in order to rent it. It makes sense, but I did not know that when I first called, and I figured when I asked the first guy when I first called, he would have explained the process to me instead of just saying, "Yes, we have rental cars."b) The technology in Chevy Volts/Bolts is unique, and they have one mechanic who handles all those repairs. Between that and getting the parts, a Volt/Bolt owner can expect repairs to take 2-4 days.Remember: knowledge is power! :)Original review:What was great: 1. They honored my AUL Corp. warranty/service contract to fix what was causing my engine light to come on sometimes. I paid a $100 deductible for what would have been a much more expensive repair.2. They refilled my gas and fully charged my battery (on my Chevy Volt 2014).What was to be expected:1. They charged almost $500 to replace a broken light. I had read online that these replacements are expensive because on the 2014 Volt, you have to remove the entire front bumper to replace the bottom lights. So the labor cost is high, and I knew that going in.What I could do without:1. They told me to come in at 7:30 ("the earlier you come in, the sooner we can have your car fixed") when the electrician wasn't even coming in until 9 and the job took 4 days. This is a big deal because we are a 1-car household in JP, and they are in Arlington. I made a super-early appointment for nothing.2. Similarly, they said they had cars to rent for $45/day, but when I got there, they said all their rentals were rented out. One of the reasons I chose them was for the rental car. The next best option was Enterprise, charging $60/day. This was a kick in the pants considering my warranty only reimburses for $30/day, and they were keeping the car for 4 days. I ended up just using Lyft to get home.3. What they made sound like an easy fix turned into a 4 day job. Day 1: they did not have the part in stock. It should be in by day 2. Day 2: Part still not in stock. Definitely coming by Day 3. Day 3: Part is in but no time to repair. Day 4: finally repaired. This mattered because it left me car-less for 4 days, and because I was going out of town on Day 4, so I had to send someone else to get the car. This was not an urgent repair, but they would not let me take the car and come back at a later date (this is partly due to the warranty--it does not want you driving around and making a broken part worse). I think they could have been more upfront about estimated repair time, and I could have brought my car in after my trip.
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November 2022 by Steve w.
Emailed on Wednesday about a vehicle that is currently listed for $17,186. Asked Austin if he/they would negotiate, as the car is priced more than what the actual value is. I was told yes..and what was my offer. I offered 16K, which is cargurus good deal price. No response at all. I emailed again today and Austin said no negotiation..and the car is $17.5K...almost $400 more than what the price is listed at online. Stay far far away..Same car at a different dealership for the next model up..less mileage...for 15.9K . Do your due diligence buying from this dealership. Not good business practice at all. You have been warned.
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November 2022 by dan g.
Went to ask about looking at a car to buy. The sales person was very rude and just wasted our time. He ended up taking a phone call in the middle of talking to us. After several minutes of waiting politely we got up to leave and he yelled at us. Won't be buying a car here.
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September 2022 by Anna R.
Horrible customer service. Walked in and was barely acknowledged. The oldest looking man at the front is so rude and the last thing anyone want to deal with is someone being rude to you for no reason when your car is having issues.
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September 2022 by Stephan W.
I went there for a key for my car they had trouble finding it told me they call went they find it never did this will be my last GM car what good is a car without a key I also had a recall never hear from them since March
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September 2022 by Alisa P.
If you're looking for a preowned vehicle I recommend finding another dealer and if it's new hope you don't have to bring it in for service. I traded in my financed vehicle and had to call weeks later to send the check to the correct bank to pay off my existing loan before I received a late payment mark on my credit. I picked up my vehicle 10 days after signing due to the taillight and emergency brake cable needing replacement that they replaced and snapped so cable needed to be replaced again then realized it needed rear brakes. Drove 1 hour+ home to find out the inspection wasn't completed they replaced the taillight without all the pieces, and a screw I pointed out after the test drive was still in the tire. Sales manager didn't want to speak to me regarding my concerns told me to bring it in to service they'll take care of it. Went back and forth with the sales rep had to take my car to a local shop where it failed inspection for tires to prove it needed repairs after already sending pictures. Notified my sales rep when I was available to bring the car in- service manager was not available. Service treated me like dirt told me to see sales went to sales waited a half hour then service decided to speak to me in a more professional manner. Service guaranteed new tires and notified me sales gets to decide if they are going to fix leaking seals, replace a missing strut, replace a light bulb and add the pieces back to my taillight after signing a $36,000 contract. The best part is I got a rental car in the meantime but they dropped me off there without a vehicle ready to pick up so I wasted another hour of my time there too.
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July 2022 by Fiona R.
Terrible, terrible service experience. This dealership had our car for 2 and a half months for a repair because it was still under warrantee and rarely returned any of our calls. When they did finally return calls, they gave us every reason in the book why there was a delay. We finally had to call General Motors customer service, and even they had to kick our case up to a manager because they couldn't get in touch with Mirak. We finally got our car back to a HUGE repair bill (the whole thing wasn't covered by warrantee), with two-thirds of the charge being for labor (when they had gotten wrong the first time what was even wrong with the car). You've heard the Taylor Swift song. We will never, ever, ever go back to this dealership. (P.S. If they try to make it sound like I'm not a customer, the car is under my husband's name.)
