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August 2025 by kay
I am assuming she is Italian, not sure. However, the woman in the post office today was completely fun and smart. Beautiful woman inside out despite the line growing. She was so chill and professional. Instead of making me wait again in line. She stamped the letter and I was done already before I know it. I came here once before and let me tell you, the guy I can’t remember what was his name or what nationality he could be from, sure he is white, but definitely from somewhere. He was absolutely hating his job. I had to send two letter certified with return signature requested and he acted like I sent him to Africa to dig some gold in extreme temperature with no water. He was ridiculous. Every job has its positives and negatives. It’s the interactions with the customers that makes your day better. I understand there are definitely rude or vulgar or those who think they are better than everyone else, but the way he was disgusted with his work was concerning. I almost wanted to go to another post office, but too bad I already started filling out the forms.
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July 2025 by Roshan Dangol
Thank you so much Tina. Recently I moved and changed my address but one of my package went in my old address due to tracking number I knew it’s going to my old address I contacted post office I got my package.
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June 2025 by Stephanie D
Older Indian man is incredibly rude and has the worst attitude
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January 2025 by Katelyn Alloy
Late opening with inconsistent service.
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December 2024 by Todd Brunel
Great post office! Very helpful!
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November 2024 by Alpaca K
I came here to get fingerprinted for an FBI background check (new job requirement). It took like an hour to get my fingerprints (very finicky machine) but the staff were super kind and tried it over and over again with me. Thank you!
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August 2024 by BOBBY FALLAVOLLITA
Not sure my mail is being mailed out how do I find out.
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August 2024 by Leah Cirker-Stark
I was treated exceptionally rudely. An older Indian man loudly asked me if I didn’t know that my letters went in the envelope like I was an idiot. I was waiting for confirmation that the address was correct. The lady with the colorful glasses is was professional, but clearly they have low standards for What they will accept in this environment
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August 2024 by Ash C.
Worst post office in the area. The employees here are laughably rude. No eye contact, shout at you, don't answer questions...My parents had a PO box here and they screwed it up, and they were receiving other people's mail at their box. There's also always a LONG line....horrible. I avoid this post office and go to the one in West Acton near my job. Good riddance!
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June 2024 by Val Tassinari
I have never had great experiences at this location, but I went there this morning to confirm my ID for a change of address, and brought my driver's license per the email from USPS (email said "Your identification must match the old address and name you provided in your COA").
I was told by the staff that I needed secondary ID with my new address, which wasn't indicated in the email at all. I tried to show them the wording in the email that said it had to match your old address, but they wouldn't budge. I went to the Watertown USPS near my work, and they told me that requiring confirmation of the new address is an outdated requirement and now, if you haven't moved yet, you only need photo ID confirming your old address. They pointed me to a form they had at the office that I could fill out and confirm within a few minutes, which the staff at the Arlington USPS didn't even mention.
Thank goodness I am moving soon and don't need to deal with this location again.
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May 2024 by SWD 64
Very poor customer service!!! Aweful Aweful. ?? Not happy. Never received my package. Shipped all around the country!! Still Don’t have. I’m on the hook for the cost cause I can’t return it.
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March 2024 by Douglas Rhodes
I think that it's extremely unfortunate that this post office has gotten such low ratings. I've been a customer for almost 20 years and I can honestly say that while I have had very few interaction directly with staff, there I rarely have any reason to bother a humanbeing with such a simple task as taking a letter, because this is one of the few locations in the greater Boston area that still has a 24-7-365 SELF-SERVICE KIOSK IN THE LOBBY. Anyone that chooses to go during the day to a busy post office and expects to get out of there quickly is delusional and they probably have issues with using the self-service kiosks at most grocery stores. I have never had a problem with the kiosk and I hope that this review will help others make better use of their time and reduce the burden on postal workers. GO THERE AT 7:00 P.M. THERE'S NOBODY THERE ?
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December 2023 by Pengfei Xie
I went to this USPS office, and the reagent just leave at 3:45pm. Only one reagent is working with probably a passport case, and there are still more than 10 people’s line yet.
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December 2023 by Alyssa Pierce
I was crossing Court Street at the corner of Mass Ave at 5:15 (it's pitch black out), and a mail truck came bombing around the corner. He did not slow down and almost struck me! I screamed, and he kept driving on at about 25/30 miles per hour.... I was so close to being seriously injured or killed....
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October 2023 by Max Baxter
Seems to be a point of pride for them to provide terrible service, and belittle their customers for any means they can find, pretty consistently too. Go to the next towns over and skip these jaggoffs. The other one star reviews are worth reading.
