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March 2024 by Douglas Rhodes
I think that it's extremely unfortunate that this post office has gotten such low ratings. I've been a customer for almost 20 years and I can honestly say that while I have had very few interaction directly with staff, there I rarely have any reason to bother a humanbeing with such a simple task as taking a letter, because this is one of the few locations in the greater Boston area that still has a 24-7-365 SELF-SERVICE KIOSK IN THE LOBBY. Anyone that chooses to go during the day to a busy post office and expects to get out of there quickly is delusional and they probably have issues with using the self-service kiosks at most grocery stores. I have never had a problem with the kiosk and I hope that this review will help others make better use of their time and reduce the burden on postal workers. GO THERE AT 7:00 P.M. THERE'S NOBODY THERE ?
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December 2023 by Pengfei Xie
I went to this USPS office, and the reagent just leave at 3:45pm. Only one reagent is working with probably a passport case, and there are still more than 10 people’s line yet.
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December 2023 by Alyssa Pierce
I was crossing Court Street at the corner of Mass Ave at 5:15 (it's pitch black out), and a mail truck came bombing around the corner. He did not slow down and almost struck me! I screamed, and he kept driving on at about 25/30 miles per hour.... I was so close to being seriously injured or killed....
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October 2023 by Max Baxter
Seems to be a point of pride for them to provide terrible service, and belittle their customers for any means they can find, pretty consistently too. Go to the next towns over and skip these jaggoffs. The other one star reviews are worth reading.
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September 2023 by J K.
They replaced the drive-up mailboxes out front for boxes that can only accept a single envelope. There's no public parking lot and now they added new meters (with no 15min free option). I'm literally doing their job for them - I package it, I weigh it, I print it, I drive it to them, now I have to swipe a credit card to park my car for 30seconds? It's as if they WANT to be out of business.
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July 2023 by Dil S.
Got a nice scam going here now with parking enforcement - tax dollars hard at work. They swapped the old parking meters with new ones and removed the 15 min of free parking. There was 5 min left on my meter, no one in the post office line, and all I needed was a stamped envelope. 2 employees helping the only existing customer in the building and the 3rd employee occupied chewing her gum and occasionally glancing up at me. After 5 min and the line growing behind me, she finally acknowledged me and the transaction was complete in seconds. Of course as I walk out within a minute after parking expired, the parking officer pounced and had the orange ticket on my windshield. Ridiculous to have a suburban post office with no parking lot or 15 min free parking window. Only useful interactions here in years have been with the pleasant older blonde woman who works efficiently and keeps the line moving.
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February 2023 by Haley Clock
The staff at this USPS are usually so kind and courteous. Went in today right before closing and went to the window only to have the guy immediately yelling at me to go to the next window. I ask him not to be rude and go to the next window where he comes over and proceeds to continue yelling. The manager had to come out and intervene. Honestly really surprised and disappointed. I'm fine with returning the next day if they're closing but basic courtesy shouldn't be something lacking like this.
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February 2023 by Ssesanga Yas
Good customer care happening here at this Arlington post office ?
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October 2022 by Barbara T.
Very disorganized. Manager pays no attention to customer service. Organization of shipping supplies is always a mess
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July 2022 by Karen
Worked with Maritine at the passport window and she was excellent. We had a problem with our appointment and she helped resolve, although she didn't have to. She was efficient, friendly, and wonderful. Highly recommend her!
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July 2022 by Kamelliah Rae
no employee was available and I couldn’t even mail my package cause the bin for packages wouldn’t slide down.
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May 2022 by Randy H
Unreliable. Hold mail is not held when it is supposed to be. Too hit or miss to be useful. When I went to get what was held, counter agent said it was out for delivery, despite the post office closing minutes later. No delivery ever happened. Guess the mail joined Newman’s stash in the basement storage room on Seinfeld.
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May 2022 by Nat Hillis
These dudes never fail me, great work mailmen and women!
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April 2022 by Priscilla Panos
This post office the worst I’ve ever been to, my dad pasted away a Arlington resident for almost 50 years put in a hold mail because didn’t want it going to a empty residence. Picked up for the first two months no problem then all of a sudden needs a death certificate Okay fine bring the death certificate and now wants Power of attorney form when someone dies the POA is no longer effective. Speak with the manager on at the time and said the other manager was new and should of told me needed additional info the last time I picked up mail. I left so upset wouldn’t you think if you a United State Post office manager you should know this??? Should be fired…
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February 2022 by Vance Gilbert
There’s a managerial staff member that works a window and she never wears a suitable mask, and even the mask she does where,- some sort of see-through affair - she wears around her chin. and she wonders why people stand far back away from her when she operates at the window.Don’t you have some sort of policy?
