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December 2024 by Catherine Charles
Had the best experience on 12/18/24 with Craig’s help! He answered my questions clearly and helped out with payment options!
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December 2024 by Matthew Young
Craig was friendly and accommodating. Site is clean and service is excellent.
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December 2024 by Dia Jeanlys
I’m giving this place two stars solely because it’s clean, spacious, and moving in was straightforward. However, the pricing practices here are incredibly deceitful, and I feel cheated. When we moved in July, the price was supposed to be $122 monthly, with $172 due at move-in. We chose the “Preferred Package” (The Basics and a Little Extra) for a 10x15 storage unit, advertised as $109 plus insurance, totaling $122. At no point was it made clear that the price would increase within months.
We paid $122 for only three months before they suddenly hiked it to $222—an extra $100! When I called to question the increase, they smugly pointed to the fine print in the contract, which wasn’t apparent when booking online. Nowhere during the booking process did it indicate this was a promotional price or that it would jump so drastically in just four months.
If transparency matters to you, renters beware: this company makes it seem like you're getting a good deal, only to pull the rug out from under you shortly after. Don't fall for it.
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December 2024 by Chitra Raju
Wonderful customer service.
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December 2024 by Sean Mikhael
Facility is always well kept and everything seems to be in working order. Customer service is helpful and friendly.
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November 2024 by Grigory Tamarkin
I just rented it and didn’t use it yet but everything looks really good for now including prices, discounts, friendly staff
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November 2024 by Kevin Burke
Very easy to work with, and quickly took care of our needs.
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November 2024 by DSM
We were well served by Mr. Cellitti and we were able to rent a storage quickly. I recommend it.
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November 2024 by Janet Danish
Craig was very helpful
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November 2024 by Dominic Walsh
Easy in and out, clean facility, helpful staff
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November 2024 by Arthur Schneider
Very convenient process and easy to access. Craig from the front office was very nice and attentive.
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November 2024 by Kathleen Edinger
I was very impressed with the cleanliness, and ease of access with this storage facility and property. George Hodges, General Manager of this facility was very professional, patient and knowledgeable regarding all of my questions and helped me find the right size unit for my needs. Signing up was easy, efficient and painless. Thank you!!😊
Addendum: November 1, 2024 Been here 3 years with changes from CubeSmart to now Extra Storage. Still a nice place for my storing needs and the changes to Extra Storage was easy. Current General Manager, Craig is friendly and attentive to my needs and questions.
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November 2024 by Paula Cuneo
Great facility and great customer service.
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November 2024 by CG Smith
Ashland extra space has been great. Packaging bill resolution has been fast and easy. Thank you Craig .
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November 2024 by Julie Fowler
Great customer service! Super clean and accessible storage!
