My wife and I have belonged to this bank almost 13 years. We've had problems come up, but all were resolved to our satisfaction. We dealt with the Milford branch until recently(we moved). We now go to Ashland. Don't know the people there. Still a good bank.
September 2020
I was very hesitant to go to a bank in the middle of COVID19 pandemic. But they have implemented a SMS/digital queue and managed it well
July 2020
Was in the driveup line with 6 cars in front of me and got served within 15 minutes