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April 2023 by Gareth Mannion
I got a loan with Discover . it's costing me a little more but I get to choose where the funds go. I always thought being a member in a credit union would be worth it but from this experience it is so far from the truth.What good is a personal loan if you aren't allowed to apply it to what you want to apply it to. I will take my business elsewhere.
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February 2022 by nancy mc
I had set up auto payment for a car loan. After I paid off the loan, I received an email (like every month) a month later saying my payment was due to process in 3 days. I immediately called the CU asking why i received that email, since the loan was paid off. I was told it was not them, that it was my TD bank who was sending the money to them. I called TDbank and they told me it was ACU that was taking the payment. Sure enough, the money was taken out of my TDBank account 3 days later. I called the ACU again, and was again told it was my TDBank who did the transaction, which made no sense, since I received the email from ACU and my TD statement said ATHOCU CK WEBTRANSFER. The ACU checked into the auto loan dept and said they had no record of it but since the loan was paid off, the money would be sent back but I didnt want my money tied up during that process! They advised me to go onto my ACU online acct and see if I could stop the autopay there. I couldnt log onto my acct because the loan was paid off. Seems like one dept isnt working with the other and nobody knows whats going on. Again I had to call my external bank and put a stop payment and pay $35 dollars to get my money back from ACU and my money was tied up at ACU. Ridiculous and should have never happened, especially since I called to prevent it. Why was a request still made on a paid off loan? Wouldnt their computers flag that?
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August 2021 by Lynn “n Kevin” Price
I love that you opened the Orange branch. Easy access, very friendly staff. Thank you.
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November 2020 by David Smith
They have been my bank for a long time. Good people.
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September 2020 by Lynn Price
I love that you opened the Orange branch. Easy access, very friendly staff. Thank you.
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July 2020 by Katie Belanger
I cannot say enough how highly I reccomend Athol Credit Union and the excellent, kind, and caring staff. I worked with Joyce from the financing department and she was fantastic! She answered all of my questions (and there were many!) as this was my first auto loan and she was there every step of the way to take care of me. If you're looking for a loan or just an excellent, honest branch to do banking with I highly recommend you stop by ACU. Thank you guys for everything!
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September 2017 by Harry F.
WOW!! Caution!! I have written proof that this credit union does not service or even respond to written or telephone requests from members! I am a so called member and have an equity loan and I CANNOT GET ANY PERSON INCLUDING A PERSON BY THE NAME OF MR.MILLER that was cc in a brief and comical explanation from the vice president himself why they never responded after two weeks of attempts! Go to Workers Credit Union if your looking for service. It explains the tremendous turnover of employees! Lets see when the professionals (Workers Credit Union) opens in Athol! More people guaranteed will leave the poor service of ACU.
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January 2017 by Mike Bosco
Helpful Friendly staff. Great service. Go local!
