Verizon Authorized Retailer Victra in Athol, MA strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have reported very positive experiences at the Victra store. The staff, including Joe, Zach, and the store manager, have been described as helpful, knowledgeable, and professional. They have assisted customers with purchases, troubleshooting, and ensuring their needs are met, even in a crowded store environment. The staff's friendly demeanor and willingness to go the extra mile have made a lasting impression on customers, who appreciate the good customer service that can be hard to find these days.
What started out as a bad day by breaking my phone turned out great with excellent service and great choices.
September 2023
The store is excellent because of the person - Zack, who is capable, knowledgeable and personable.
August 2023
Very positive experience. Joe and the store manager were very helpful and knowledgeable. They tipped the scale for me making my decision to stay with Verizon rather than go with AT&T an easy one. Good customer service is VERY hard to find in this day and age.
