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August 2023 by Google user
Went to pick up my 2 Rx and stood in line for 20 minutes and driving home I looked in the bag and only had 1 Rx. I went back stood in line AGAIN this time only 12 minutes just to find out they didn’t have it in stock. I had all my Rx sent to County Square Pharmacy. what a difference.
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July 2023 by Justin B.
I used to use this pharmacy for all my scripts. Loved this store. Great service. Happy workers. A well-oiled machine. Then something happened. I don't know what it was, but the pharmacy started getting orders wrong, late, or just forgetting. I have had to call CVS corporate at least FIVE times over the past year just for prescriptions not being ready when promised (Just Google the number and file a complaint with them, not the store!).Here's a perfect example: Doctor calls in script on Wed. I call Thursday AM to check on the status and they say it'll be ready Friday (the next day) as that's the soonest the insurance will go through. OK, fine. I have just enough to last till then. Now a normal pharmacy would check the shelves and see if it's in stock for a Friday fill. Nope. Worse, the person I spoke with sounded like she was half asleep and couldn't give a fig if it was filled or not, in stock or not, or would be ready tomorrow or not. Never said "thank you", "sorry", "please", or anything resembling manners.Then on Friday, I'm told it's out of stock and won't be in until Monday (apparently they don't accept shipments on Saturday or Sunday for reasons beyond my limited comprehension). Except by Monday, I'll be out of my Rx. So they offer a partial fill that you're forced to accept. Great. Trip 1 of 2 for an Rx. One time it took 3 partial fills before the balance came in. I had to call corporate TWICE. It was like filling a script on the installment plan.So even if they got the Rx on Wed, and even if I call on Thurs to inquire, and even though they knew the product wasn't on their shelves (right?), why would the store wait until the day it can be filled to order more? Insurance.If they can't run it thru the insurance because it's too early, they won't order it--even if it's out of stock. This is what I'm dealing with. And it's not an expensive script! I was told that was the reason. I even told them I'd pay cash, if for whatever reason the insurance didn't cover it. Doesn't matter.This happens over and over again. With different drugs. When I reach my boiling point, I call CVS corporate, which takes my complaint but then NOTHING ever changes. I started migrating all my Rxs to Walgreens, but the message isn't getting through to the Powers That Be. YOU ARE LOSING CUSTOMERS! Luckily, you'll run across a competent and caring pharmacy assistant who will try to move heaven and earth to help you. Sadly, those employees are few and far between.
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November 2022 by Bob G.
Not a fan of self check outs. If I'm forced to use these I should get a discount. I'M NOT AN EMPLOYEE!!
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November 2021 by Mark Ambrose
Got my Covid booster today. Immunizer was friendly and efficient
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August 2021 by Jeff C.
This is an excellent pharmacy, and a great place to find supplements and vitamins. The place is always neat and clean and the clerks and cashiers are super friendly and awesome.
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July 2021 by mark foster
Pharmacist is very nice. Customer plays loud music from his phone in his pocket while waiting.
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November 2020 by Sheila Bouchard
There is nothing more frustrating than standing in line at checkout and being ignored. 2 girls, sitting down, putting stickers in photo envelopes couldn't be bothered to look up and ask if I needed help. While standing I noticed they now had self checkouts so I proceeded to use one. Clear signage would have helped but what would have been even nicer would have been for a girl to look up and politely direct me to one rather than pretend I wasn't there.
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March 2020 by Mellissa Fontaine
It is absolutely ridiculous that for the same deodorant at Walgreen your deodorant is eight dollars and some change buy one get one 50% off Walgreens is for 4.39 get one 50% off If it wasn’t for your pharmacy you would’ve went out of business along time ago and I hope you do eventually
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September 2019 by Dave Winn
convenience of product availability, awesome customer service and with a smile, and cleanliness of pharmacy. Always have gone here and always will.
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May 2018 by Ashley S.
The store itself is great. Very nice cashiers. The pharmacy however is a nightmare. Rude staff, it takes forever to do simple things, and on and on. I've been going here faithfully since moving here over a year ago and I just cant deal anymore. Like today there was literally no one in line behind me and when I picked up my prescriptions I needed to ask about a different one, and i was told to go to the other side of the pharmacy and wait at a empty window for someone to come help me. Or being totally ignored while the staff screw off in front on customers, then act bothered when they finally decide to help the people waiting at the counter. Or marking prescriptions filled and ready when they are not and there is an insurance problem, so you can come in real quick expecting to quickly get medications only to be stuck waiting an hour to resolve some issue for the cvs staff with insurance. Why not call in advance before marking it ready? Or my personal favorite, loudly announcing medications so that everyone can hear exactly what I am leaving the store with. What the actual fu*%? I feel like I have a lot of patience and forgiveness for anyone working for minimum wage. I worked for CVS myself when in college. But this is just ridiculous, and I'm totally done. I'll just go to the north main location instead. I suggest you do the same for pharmacy needs, to shop the store itself is very nice and well organized. Just avoid the jumbled mess of rude college aged pharmacy techs in the back!