Staples

Most Recent Comments

• March 2025 by Susan Traversi
  Frankie in the print department did a be add beautiful job with a family print project. We are so grateful to her.
• March 2025 by Emma Westerly
  I have never had a worse customer service experience in my life than the one I had with Lea at Staples. From the moment I approached her for help, she made it abundantly clear that she had absolutely no interest in doing her job. Instead of assisting me like any competent employee would, she acted irritated that I even dared to ask a question. She barely acknowledged me, gave me short, dismissive answers, and had the audacity to roll her eyes when I asked for clarification. It honestly felt like she was going out of her way to be mean to me. Her tone was dripping with attitude, and she acted as though helping a paying customer was some kind of massive inconvenience. I’ve dealt with unhelpful employees before, but Lea takes it to a whole new level—she might actually be the meanest person on the planet or one of them at least. The level of disrespect and unprofessionalism she displayed was unbelievable. Staples seriously needs to reevaluate who they hire because employees like Lea drive customers away. If she hates her job this much, maybe she should find another one instead of making customers feel like they’re a burden for simply needing assistance. If you go to this location, do yourself a favor and avoid her at all costs. She is, without a doubt, the worst employee I have ever encountered. I may even be calling your corporate office about this encounter. Truly unbelievable.
• February 2025 by Daniel Dore
  Needed paper for our office. Discovered an email offering a one day deal manager and clerk stepped right up and a few minutes later a box of 10 reems was in my vehicle.
• February 2025 by Communications
  Friendly and Professional staff. Very helpful.
• February 2025 by EH O
  I recently had a frustrating experience at this Staples with an employee Lia.
  
  I purchased several items using my debit card and returned some of them on 01/18/2025 within the 30-day return policy. When I requested a refund, I asked for either cash or a store gift card, as I no longer use the debit card I originally paid with.
  
  However, the staff assisting me, Lia, saying I seemed suspicious, questioned my reason for the return extensively and said, "You can leave now. I'm not helping you," ultimately refusing to issue the refund in cash or as a gift card. Instead, she insisted on refunding the amount back to the original debit card, which I no longer use. If I had used a credit card, I would understand the need to refund to the original payment method since it's credit. But since I paid with a debit card-which is essentially the same as cash—I believe it was reasonable to ask for a refund in cash or store credit.
  
  To make matters worse, after a lengthy and frustrating discussion, I left without a resolution. My son, feeling that I might have been treated unfairly due to my English accent, offered to go back on my behalf. When he returned to Staples, the same staff asked for his ID card and immediately refunded the amount as a store gift card. This inconsistent treatment was extremely upsetting.
  
  I can't help but wonder if my accent influenced the initial refusal, which is disappointing and unacceptable.
  
  This experience has made me question Staples' customer service policies and how they handle returns.
  
  Staples, please train your staff to ensure all customers are treated fairly and respectfully, no matter the situation.
  
  I created lots of the banners and awards at this store for the organizations I manage, and I truly believe I have been a loyal customer of this store. But I think I'm traumatized by something that happened to me recently at your store. If the employee, Lia, is there when I go to redeem my refunded gift card, I think I should just leave. I think the employee (Lia) should have apologized to me. She was unbelievably the rudest person I've ever met.
  
  I just want this situation to be noted so that in the future nobody will have to deal with this unacceptable behavior.
• February 2025 by USAlyrics
  Very bad service. There is a man named Eduardo whose face scares anyone. He is angry and no matter what you as a client need, he is not going to help you. Worst experience ever.
• February 2025 by donna mitchell
  Thr customer service on attleboro is much friendly and very helpful
• February 2025 by Herbert Jones
  I always seen to have a great experience and usually find the products I want a a comparable price to amazon. And also go there to ship out and do my Amazon returns. Yes I am one of those penny pinchers. Thanks Staples
• February 2025 by Kam K
  Staff were courteous and helpful.
• February 2025 by Dylan Kennedy
  This was the worst experience I’ve ever had at a staples. I came in for print and marketing services and not only were they completely unwilling to help me make a simple cut, they also showed a rude unwelcome demeanor as if my presence was bothering them.
  
  I then spent 10+ minutes waiting in line with only one other person in front of me while the clerk was occupied installing apps on a customer’s phone.
  
  0/5 star experience and I implore this store to raise its standards to the helpfulness of the other stores who bear the Staples brand
• February 2025 by Sandra Miller
  My experience was ruined by the unbelievably rude behavior of Amy. From the moment I approached her, she seemed annoyed and completely uninterested in helping. She barely made eye contact, spoke in a curt and dismissive tone, and acted as though my questions were a burden to her.
  
  When I asked for clarification on an issue, she sighed loudly and rolled her eyes, making it clear she had no patience for me or my concerns. Her attitude was completely unprofessional and left me feeling unwelcome and disrespected. It's shocking that someone with such a poor attitude is in a customer-facing role.
• January 2025 by Holly and Charlie Shadoian
  Great work by print shop staff enlarging our photos to poster size
• January 2025 by Wayne Brown
  Conveinent location with a wide range of in stock selections.
• January 2025 by San Palermo
  Great service!!
• January 2025 by Paula Kochanek
  Excellent staff when called upon.
  Great store layout.