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January 2024 by Mermazing
ATM is out of service the majority of the time. They dont have enough tellers to assist the demand. They're online banking app and website are unreliable as well, it's ridiculous how often I've been locked out of my account and have to call to get it accessible again. If it wasn't so inconvenient and time consuming I would have switched banks a long time again.
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November 2023 by Brenda Alicea
Brought my mom here to open an account. I was told they are a great bank.Well, the customer service was horrible! 2 days later some Karen employee was rude and couldn’t even acknowledge my mom.
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November 2023 by Steven Zembruski
God awful customer service. Went into the branch and was needing action that could only be taken by a manager. Said they would call back later that day. 4 business days later, did not receive any call back. Terrible.
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May 2023 by S Day
Do you enjoy throwing money in hole where it will just be burnt up? Do you like long wait times on the phone only to be told they can't help you and you have to come into a branch? What about a company that takes advantage of the elderly?? Well then WEBSTER BANK is the bank for you!My father was on a fixed income with social security and Webster bank has been charging him 18 dollars a month as a checking fee for an account with under 3000 dollars in it. After he passed he was still getting this fee and now that I have taken over the estate I can see that Webster bank has charged over 200 dollars for an account that has been sitting dormant.They refused to refund this money as this is their CONVENICE AND SERVICE FEE. I asked to close the account over 2 weeks ago and they've still been unable to assist me in closing it. Each call to them is a song of dance and the shortest time I've had before talking to someone is about 10 minutes.I feel sorry for anyone who is using this bank! Citizens Bank is in every grocery store and charges only 3 dollars a month for checking. Many Credit unions charge nothing!Shame on you Webster bank(Note this has nothing to do with the people at the Attleboro branch this is for Webster Bank in General)
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November 2022 by Paul Girouard
THE BEST BANK IN NEW ENGLAND. DON'T PAY ANY ATTENTION TO THE DEADBEAT REVIEWS!
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October 2022 by Scott W
By far the slowest bank ive ever been to. Not just 1 time i go everyweek to cash my check. And everytime its 10-20mim wait in drive thru crazy part is 95% time no1s even in line. Brutal
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September 2021 by Kevin Silva
New team members added with experienced tenured manager have made major improvements.
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August 2021 by S. Cz
I have been waiting in the drive-thru for 20 minutes this is the more worst and ? slow Bank. ?
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June 2021 by ben altman
I overdrafted on my card by 8cents. They never sent me anything letting me know and after 2 months when i found out I did i went there to talk to them. They said they couldnt waive the $80 overdraft fee. So i said i would pay it as long as i can still bank with them. they said that was fine. I paid it and deposited a check into my account the same day and went to use my ATM card and they froze my card and told me i couldnt use there bank. So you charged me 80$ on a 8cent overdraft didnt send me any notices or emails letting me know. then i offered to pay if i could still bank and they take my 80$ and close my account. Horrible bank
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February 2021 by Paul Berard
February 1,2021. Internet saying banks are open, but they are not. No updates posted regarding being closed due to pending inclement weather. Last post about being closed for weather was for December 17.
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December 2020 by S Canales
I have been waiting in the drive-thru for 20 minutes this is the more worst and ? slow Bank. ?
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August 2019 by Phan Nguyen
Staff is always so nice!
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May 2017 by Corinne Lascola
Absolutely horrible. My grandmother wrote me a check for my birthday. Seeing as how my license was expiring on my birthday I went to cash the check in order to renew said license. The manager could have helped in overriding the fact that my license was expired for two days so I could renew it but chose not to want to get out of her seat and actually help someone. I understand every company has their own policies, but you could have helped me out and chose not to. Especially seeing as how the teller told me YOU COULD CHOOSE TO OVERRIDE IT!!
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November 2012 by Jeff Medeiros
This place is great. ENVIRNOMENT: They give candy to kids and have free Keurig coffee so you know they have the standards all the major Bank corps offer. Seating is slightly out dated but they have an extremely unique below-ground courtyard view which i admire plus old Historical Attleboro artifacts in a glass case that is special to our town. Very pretty,kind, and actually helpful tellers. One would assume they hire based off looks but you can tell from talking to any of them after 30 seconds that they clearly hire based on skill-sets. What is to complain about?! BUSINESS: I agree with other reviews that it is basically impossible to be in debt with Webster. I used to get killed with overdraft until they asked me to switch over to protection. The amount of stress that's been relieved in that aspect is unbeatable. CASH AND CHECK ATMS! Yes, that's right! I thought only BOA had this feature but i was surprised to see that they installed these new touch screen ATM's that took my cash and checks and was instantly available on my checking account instead of waiting a business day or two for verification. I will probably stay with this bank as long as i have one. If i end up relocating a good distance away from my Webster banks, then i might still not switch because the inconveniences of other bank would absolutely outweigh the convenience of the distance.
