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October 2024 by Santosh George
I recently had my Buick Encore's battery die, so I reached out to OnStar and AAA. They connected me with Diamond Cadillac, 768 Washington St, Auburn, MA 01501, where I was in touch with Mykayla. From her "expert opinion," she advised that AAA or any other provider wouldn’t be able to handle the battery issue, so I trusted her judgment and moved forward with the repair, paying what I owed.
However, just before I was about to pick up my car, I got a call from the dealership where I bought the car, informing me that I have a mechanical and electrical insurance with All State, which might cover the costs. I tried discussing this with Diamond Cadillac, but the attitude from Mykayla was truly awful. I was treated as though I was uneducated and even felt like I was being looked down upon. The condescending tone and lack of respect left me feeling deeply hurt.
On top of that, Gena (I think that was her name), at the front desk, was equally rude and provided terrible customer service. It was clear she should not be the face of customer interactions.
Overall, I would never return to this dealership and advise others to avoid this place as well. I had a terrible experience with both individuals, and I strongly believe they need serious improvements in how they treat customers.
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August 2024 by Danny L.
Agreed to a price over the phone and by the time a drove over an hour to the dealer the price had changed there mind. Also tried to sell me a cheaper truck without a sunroof with also 500 miles on it without me knowing With them trying to sell me the wrong truck the right one was not cleaned or prepped for delivery. Had to take the truck because it was late at night and not wanting to make another 2 plus hour round trip to find a decent size paint chip on the door. Had to spend $1000 at another shop to get it fixed. Terrible experience here will not be buying another truck from them. Very inexperienced sales man. Do not recommend coming here
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July 2024 by Corin Marquette
I tried to like this place, but more than once I have tried to make an appointment for my truck for a recall and then the day before they say “ we have to cancel because we just do not have the Available technicians and time on our books” and say they will call back in 24 hours for a reschedule. I’m still waiting a year later for the first call back. Terrible customer service
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April 2024 by Jake R.
Horrible horrible dealership they will take your money that day but when you need something everyone goes ghost if your a serious buyer take your business somewhere else save your self the headache and don't deal with those scum bags
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February 2024 by Larissa P.
My husband and I traded in his 2021 GMC Acadia lease for a used truck. We did our research in advance of the trade-in appointment to avoid any of the sneaky sales tactics that occur when dealing with car salesmen. They presented us with a sticker price that was $4k higher than advertised, and a trade-in value of my husband's vehicle that was $3k less than the Carmax trade-in value for his specific VIN. The salesman was shocked that I caught this, and immediately lowered my husband's payment by $150/mo. My husband left the dealership with his final sales paperwork today to notice that the sticker price went back up by $2k. We contacted the dealership today and was told that the prices on the website are reflective of $2k down (in the fine print) in order to entice customers to buy. Regardless, the $37k is NOT what was agreed to at the time of the negotiation, but later caught in the final paperwork. Unless you want to get screwed out of your hard earned money, do not use this dealership! Check out the other reviews that will tell you the same thing! Extremely disappointed. Will never return.
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January 2024 by Liz S.
I had my car towed in and do not live nearby. The car was done earlier than expected and the couple of staff I dealt with were nice. I had multiple bad experiences at a Chevy dealership near my home and refuse to go back. I'd choose this location out of the four I have been to
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January 2024 by SomeoneWhoKnowsNothing AboutSomething
Just bought a new buick at this dealership. Real easy, in and out. Ask for Alex. The man is good. He is very knowledgeable and made the process easy.
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November 2023 by Deane Candelario
My wife and I bought our Enclave here a year ago and it was having some issues. Aimee in service was fantastic and helped find a solution to make the car drive like it was brand new again! She had fantastic communication through the entire process! Thank you Aimee!
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November 2023 by Matthew Martucci
5 STARS! I have been buying cars for a long time. This was my 8th vehicle and I am only 31. I have dealt with a lot of the normal dealership runaround and this did not feel like that at all. The sales team was willing to work with me and help me get to the number I needed to be at as best they could. Where other dealerships were stubborn and unwilling so budge because they know in this market they can afford to be Diamond wasn't. In fact even though they did not have the exact vehicle I wanted and could have easily just let me walk away Ricky my salesman went out of his way to find the exact one I was looking for at another dealership to trade. This is my first time buying a GM vehicle and I am so glad I found it here. Shout out to Ricky in sales, Jason and Tony in finance, and Mike the owner for being absolute class acts!
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October 2023 by Douglas Lucciano
Broken vehicles sold and serviced by people who don't know enough to be selling or servicing them.
Go to GM's website. Find another dealer in your area. Use them instead. Lots of them out there with histories of quality interactions.
Leave Diamond and their low 20s customer service index score to rot.
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October 2023 by Ronald Valade
Diamond bailed us out BIG time! We were stranded traveling from NYC to Maine in the middle of the night. They went above and beyond to get us back on the road the very next afternoon. Thank you Sarah for really taking care of us!
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October 2023 by Shana W.
this dealership charges DOUBLE in labor compared to what our other Chevrolet dealership charges!BEWARE
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September 2023 by Damon B.
Garbage dealership, horrible people to keep you there for hours. Ignore you and then try to make you feel like you have to buy the car they're doing you a favor a lot of hidden fees. They'll try to add points on your interest rate for every point they go over the bank they get $1000 in their pocket, the sales rep, Kevin is a liar and a condescending rude person. They are sales rep Tony and Mike make you feel like you're less than them because you have to buy a car that you should feel honored to buy a car from their dealership. Cars are way over priced terrible service. The service department rip you off, overcharge you and not fix anything or if they're forced to fix something I'll try to honor the warranty. They'll find a way to make it your fault so they don't have to honor it. Overall horrible experience. Terrible dealership never go there.
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August 2023 by Sharon M.
Horrible experience at this dealership. Purchase paperwork on our new vehicle was not what was agreed upon. Brought it to their attention and was told we would be refunded the amount owed. We have a written IOU and text messages from the Director of Financial Operations, Mike Monfreda, but never received the refund. Took it up with Jonathan Massad in management and was fluffed off. Now have to take them to Small Claims Court to recoup the $1K plus owed. Avoid this dealership! Sneaky tactics seem to be a pattern.
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June 2023 by Chris W.
Have had 2 vehicles serviced here over the past 10 years and I've never had an issue regarding the repairs, or the final cost of the repairs. I absolutely recommend them if you own any GM vehicle.
