-
February 2024 by Nicolas Sandoval
I shredded my oil filter housing and just couldn’t get it off no matter what tools I used. I’ve been to Firestone before for my wife’s jeep so I’d had a relationship with this place before. Called and they said they were kinda booked up so I just had it dropped off with no time expectation.They called in a couple hours after I had come into talk about it saying it’s done. I brought it in kinda in pieces and they found all the pieces I had just angrily thrown in the bed and put it all back together (even added a nut onto my skid plate.) Service manager I believe James is great to deal with and had everything handled before I walked in the door. Definitely recommend to anyone looking for a reliable and trust worthy spot.
-
February 2024 by Francesca DePalma
The people who work here are very kind and honest! Will definitely bring my car here again
-
February 2024 by Charles McKeen
I've been to many Firestones across the country from Washington, Oklahoma, Missouri, Michigan and now Massachusetts. The manager at the Auburn, MA Firestone was by far the most helpful manager that I've dealt with. Even when a customer was being incredibly rude to him, he kept his composure and handle the situation with grace. Not a lot of people would be able to do that with a room full of people and a bay full of cars.
-
December 2023 by Steven B.
I was heading to work early in the morning when I had an accident which left me with a tear in my tire. I had my car towed to Firestone and I was met with a friendly person at the front desk. They replaced my tire and got me back on the road in a timely manner. While there I mentioned I was also due for an oil change and asked if they would take care of that, to which they said absolutely, no problem. I was very impressed with how fast they got to work despite me walking in there without an appointment. To top it all off, they even did a courtesy inspection for me. 5/5 would recommend
-
December 2023 by Erin Major
Chance was excellent! She navigated thru the computer and used her resources to apply all savings possible. Great customer service! Explained everything to a T!!
-
November 2023 by rachel latimer
Always so kind and efficient. Nick was awesome fixing my Volvo timely and cheap. 10 out of 10 recommend bring your car here for any issues!
-
November 2023 by J. Wagner
Appointment done by caradadvice was not honored by the shop. With 3 days ahead, they cancelled my appointment and did not even care to say anything. The lady at the office was very rude to my wife as well. Never received any email from her cancelling my appointment. If u had to cancel my appointment to install my tires ok, sometimes bad things happen, but cancelling without any message makes the things worse.
-
November 2023 by Elizabeth Coster
Professional, efficient, low cost! I was treated with understanding and respect. They worked with me to get me an appointment as soon as they could and the entire process was seamless. Definitely recommend and I will be returning if I need anything else!
-
November 2023 by Blurpy Bunker (Blurpybunker)
I called to make an appointment now it goes to an "appointment specialist" detached from the actual location. I made an appointment with her, then the day of my appointment about 2 hours before hand I get an email saying it's canceled or denied. I call the shop and she says she denied it because she's to busy. That's fine but when people make appointment they expect to know if that appointment is valid when scheduling. Now it's Saturday and I can't find another place to look at my car. While I was under the impression I had an appointment up until hours before.
-
October 2023 by Louise Timmons
I had a great experience here today!! I made an appointment online and they had my car in and were working on it right away. The manager was so friendly and did his best to give me the best price and get me out of there as fast as possible. Despite running around and being extremely busy I watched him give every customer the best service he could!! Will definitely be coming here to get my oil changes & tires!
-
October 2023 by Kate S
Excellent support with Chan. She went above and beyond to help get dealership parts. Very attentive and responsive. Thanks all.
-
September 2023 by Ann Leighton
This business is very unprofessional. After 3 hours waiting for a coil part to be installed, I discovered they are ordering parts for a vehicle that isn't in their garage!! No wonder the parts didn't fit!! Wouldn't listen to me when I told them what the part number was ( I called my fiat dealer in Florida to get it). The service person is so busy trying to sell services that aren't needed and discuss their personal business, that they don't pay attention to what is being said to them. You'd think first thing would be to check the VIN of the vehicle they're working on!! Four hours later I'm still waiting. Do NOT use this dealer unless it's your last choice.
-
September 2023 by mwdima
We had a simple tire repair and oil change.They ended up stripping the oil drain plug and almost tightening an oversized drain plug.This resulted in the engine running out of oil, and multiple malfunction lights coming on.Did not trust their workmanship, we brought the vehicle to the dealer.They confirmed the damage, had to clean the mess, replace the oil pan and luckily the engine didn’t seize.We started a case with corporate Firestone, ending up with two cases because they couldn’t track the first one.After weeks of not having a vehicle, Firestone corporate did agree with us over the phone, acknowledging the damage and verbally said to proceed and call with the final bill from the dealer.Once repairs were completed, they acted like they knew nothing of previous conversations and said we had to wait for the claims adjuster to look at the vehicle before accepting fault. Luckily we recorded the phone calls.We waited for CHET to arrive, he never showed up. He tried to call once, but never returned any phone calls or voicemails. Never even went to look at the vehicle. Finally sends an email saying Firestone will not accept liability because the vehicle was repaired before they could look at it. 3 weeks waiting for them to show up or even call.Called Firestone and the claim was closed, we reopened the case and provided one phone call and all the details directly to corporate. They said they would review and call within 7 business days. They never called. Called again today and they sent another escalation email.Working in the automotive industry for 20 years, this is the worst case of negligence.We are still waiting for Firestone to acknowledge they clearly damaged the vehicle and reimburse the costly repairs caused by their lack of training.Dragging their feet created a scenario where a simple task like taking kids to the doctors when sick was made very difficult.I guess we’ll give Firestone corporate one more weekend to get it together before seeking further action.CASE 2753815Service: Oil change
-
September 2023 by Allen Winske
Horrible customer service. Dropped my car off for an 8am appointment that was made days in advance for my breaks. When I hadn’t heard anything I called at 3:30 and was told they hadn’t gotten to it and wouldn’t not be able to. Why even make appointments??
-
August 2023 by ritty daigz
So happy i stopped going to this unprofessional place. I was paying 110 dollars for a simple oil change every time. So now i found a much better place and pay 60 dollars for my oil change and get treated better then all of the rude people at firestone auburn. Everyone ive ever met says firestone in auburn is pathetic. C ya never.Service: Oil change
